Seller Central

Buyer requested refund because they didn't receive item. I have no experience with this...

They just submitted a refund request an hour ago as they didn't receive the item. I checked the USPS tracking (I use stallion express) and it shows it was delivered yesterday at 1pm to the "front desk/reception/mail room".I assume this is some scam o...

Canada Post Shipping Rates missing in November 2022

Can someone please tell me why I am not able to see Canada Post rates to ship parcels in Canada an the the US. I am unabe to ship anything over 2Kg to the US with either Tracked Pack, or Same cost to all buyers (one rate). In Canada, I am unabe to sh...

Verify your information to continue selling, things that make you go hmmmmm

Wow what a day.A wee bit ago I got two of these messages, one for phone number and email address and one for uploading documents again. (Part of me wonders if this is why I got the spontaneous "bot hold" in the other thread, but that was 2 days ago)....

Resolved! CP 30g Lettermail Rate, What is it 1.07 or 0.92? The "P" Debate That Never Ends.

My question to other discount postage users, what rate are you using on Domestic 30g lettermail and what has been your experience regarding returned mail? Last Fall, I presented a piece of regular Domestic 30g Lettermail to our local Postmaster and a...

Resolved! You made a sale, where is the shipping paid?

Finally made a sale after 10 days, but for the life of me I can't find where the amount of shipping paid is shown. The sale is in US, so I don't know if it is in the exchange rate. Why do eBay have to keep changing things, it worked perfectly well be...

Register issue

I have a register issue, when setting up a business account, I suppose to get a confirmation code, but I did get any of them. So please help me for that.Thx a lot

Resolved! If you schedule Auctions on .CA it clicks the promoted listings button

This is a most bizzarre bug.If you schedule auctions on .CA this may affect you.If you create an auction you have the ability to make it "promoted listings express" (for the upfront fee) by clicking on the button.If you schedule an auction on .CA it ...

Letter Mail Canada

Not sure how everyone elses experiences have been lately sending or receiving letter mail in Canada but here are 2 of my recent experiences. Small bubble envelop from Wpg to Calgary...Mailed on a Thursday..Del'd 2 Mondays later. (10 business days)Ove...

Is there or is there not an "Adults Only" section on eBay.ca?

Thanks in advance for the read.I acquired some adult trading cards and after I censored them, I listed them on the .com site in the Entertainment category. They sold very well over the weekend and then on Monday, eBay pulled down about half of the re...

Tech Support

Could somebody please tell me why all of a sudden the app is only displaying lettermail as my shipping option when I create or revise any listing?I been using it awhile and I never had any issues but tonight it suddenly is doing it. I tried deleting ...

Shipping template

Hello everyone. Got a question/gripe about Ebay's relatively new shipping template.Does anyone know why this template is having such problems. My problem is when I try to input a new shipping charge (say $32) in domestic shipping, when I save it, it ...

Category Map CA vs COM

devon@ebay For anyone who lists books these are the category maps that are available between the 2 sites:Canada: https://pages.ebay.ca/sitemap.html USA: https://pages.ebay.com/sitemap.htmlNote: Canadian sellers no longer are able to list in Wholesale...

eBay Auction for High Value Item

Hi, I'm thinking about starting an auction for a high value item, as in I expect it to fetch over $750 CDN. I mention that amount because I've read signature is required for delivery on items (or orders) above that amount to ensure seller protection....

ebay listing tool is broken in Canada

Today' date November 7, 2022 - - - for the last 4 or 5 days have been getting this messageWell, this is embarrassing.We're sorry, but the listing tool isn't working right this second.Please try again later.Go to Seller Hub Page

Tips and risks shipping with letterpost

Hi there. As some already knows i'm selling cards. I'm not offering US shipping yet cause i'm trying to figuring out things since a while... Apparently US are the biggest cards buyers so it would make sense for me to trying to offer it, in a viable w...

How to mark condition-new or used- antique postcards and greeting cards with new listing tool?

I am in the process of adding to my store and with the new listing tool I only get the option of used or new when having to state the condition of an antique postcard or greeting card. All are about 100 years old so I have been marking them all as us...

Package Delivered - but then Refused/Returned!

This is probably the weirdest "Item Not Received " claim I've had in a while.I sent package from Canada to the US via ChitChats. Very fast - delivered within a week. Turns out, it was a UPS Store address (buyer claims she was moving, so it wasn't saf...

Ship Lettermail within Canada without tracking. Is that wise? (Another noob question)

Another annoying noobie question... Is it wise/smart to ship a small item with Lettermail without tracking? The issue is that Canada Post Lettermail, while relatively cheap at $1.94, offers no option of proof of delivery, other than Registered (for a...

Product Research

How to use Sourcing Insights and Product Research?

Videos on .com - 150MB size limit. Compressing files smaller.

If you are listing on .com and want to upload a video along with pictures, the size limit is 150MB, which is pretty tight. There may be a setting on your camera to film in a more compressed format, but it still does not give a lot of video run time f...

Resolved! Ebay FRAUD, They let a customer steal my laptop and keep the money

I sold my laptop and the customer claimed that there was something wrong with it. I couldn't get a shipping label from Canada Post the lady at the post office said they couldn't do it so I called ebay while the case was on hold to let them know I cou...

Funds are on hold too

It looks like my funds are on hold too. The only thing different that happened before Ebay asked me to validate my banking information was an increase in sales over a 2-3 days period. That was it.I thought I could clear this up with ease but it wasn'...

Shipping hot wheels

Hi, i just started selling on ebay, and this question is for hot wheels shipping. I’ve looked a lot around and to ship a hot wheels it could cost like 20$ and i see some people with like 2-3$ and even free shipping on 4$ cars, does anyone know the wa...

Resolved! Blocking bidders from certain countries/areas

Hi all,I'm listing my items for sale and I created exclusion lists for certain areas and countries. Yet, I keep getting bidders from these countries. I set my exclusion list up in the Shipping preferences AND the listings themselves. I specifically e...

Resolved! Zero views

The views on all my over 655 listings are at zero.

eBay Can be Extremely Heavy Handed and UNFAIR

Sold a book to a buyer in Spain. Sent the book by surface and bought the shipping label through eBay. It can take up to 6 weeks for the parcel to get delivered. eBay gave the buyer the unrealistic expectation of having the item in 2 weeks. The buyer ...

"Not Eligible To Promote" has appeared on all of my listings /what does this mean?

Does eBay want us to sell things? The latest New Listing Tool nonsense

I've just tried to list a typewriter for sale. After spending time entering all the information I came to Shipping, only to find Domestic Shipping gave me a choice of Lettermail only (for a typewriter!) and International Shipping (US) gave me a choic...

Two free domestic under 5kg Expedited Parcel for NEW CP Solutions for Small Business users

I'm sure most of us here already has a SfSB account but if anyone doesn't...... here is the terms and conditions copied and pasted from CP website. Important points highlighted. https://www.canadapost-postescanada.ca/cpc/en/business/small-business.pa...

Removal of Unfair negative Feedback

Sorry guys but I just got off the phone from talking to a CSR on eBay & I must rant about the ridiculousness of the situation.I had a buyer open a case as they had not received an item. I replied right away and while I felt the item should have been ...