Unable to select damaged item in drop down menu in order to refund buyer

[sparx_63]

Just had a buyer contact me about an item damaged in shipping.  I wish to refund the buyer, but there is no selection in the drop down menu for refunding for an item damaged in shipping.

Refund the buyer

Reason for refund

Select a reason for refund     

Select a reason for refund

Seller cancelled/Out of stock

Buyer cancelled

Item not received

Buyer return

Item not as described

Other adjustment

Shipping discount

So which do I pick?  I do believe there was provision for damaged items previously, but I am not positive on this.  Suggestions anyone?

[sparx_63 · Accepted solution]

This was resolved by requesting the buyer to open a return for damaged item.  It was then possible to refund.

Thank You to those who private messaged advice, it was much appreciated.

[byto253]

Thanks for the follow-up.