Seller Central

Can feedback be given after a partial postage refund?

I was on the US .com discussion boards and read that once any sort of refund was given by a seller to buyer, the buyer can then not give feedback.-regardless of the reason for the refund. I wondered it that were true for Canada? I am a new seller and...

Promoted listings Standard - minimum changing from 1 - 2% in mid July?

There is a post about this in the middle of another thread but though that I would start a new thread so that more people might see it. Here is the link from a .com discussion about it.https://community.ebay.com/t5/Selling/promoted-listings/m-p/33003...

To promote or not to promote, that is the question?

To promote or not to promote, that is the question? At one time I promoted everything at 1%. Then reduced that to only items that there were a lot listed. Now since they have changed the way the promotion amount will be, based on selling price, taxes...

Dashboard Showing "tracking not uploaded at all" for sale to an American? Is this new?

Hi, just checked my dashboard under USA region and it shows an item sold to an American buyer as "tracking not uploaded at all" with a nice big orange dot. I sold a couple of things around this time and just gave the tracking number directly to the b...

I have a prospective buyer, who has asked me to send an invoice for what is in his cart.

He says that other sellers have told him to put the items in his cart, and they would send an invoice. Can I as a seller do that without him requesting an invoice? I've never seen how to do that if it is possible. Is there a way for me to see his car...

CanadaPost returns the shipment with reason "refused" and receiver knows nothing about it

I work for an online shop and recently we had a case when an item was mailed back to us apparently refused. We normally refuse unauthorized returns, just recorded shipment details and told CP to hold it in mailbox for now. Talked to customer and offe...

Resolved! Store Fees Have Not Been Charged for June - Basic Store

As it states in the subject line, store fees were not charged in June. April 2 fees paid for the term of: 16 - 30 of AprilMay 2 fees paid for the term of: 1 - 31 of MayNo store fees were charged after that. I had a sale in June that I thought might t...

Resolved! Shippo down? OR Canada Post? (again)

Keeping getting this message when trying to purchase shipping labels. Rates unavailable because of the following:CanadaPost did not return a response. Please try again shortly.eBay orders are not eligible for Shippo's Canada Post account.Anyone else?

Problem Sending Invoice

Hi, another glitch today. I'm getting this message when trying to send combined shipping invoice. What do I do? Thanks. Something went wrong. Please try again later.

Issues with App - marking as shipped

Having some issues with the app. Looks like a problem on eBay’s side. If you go to browser you should be able to mark your items as shipped. Just posting in case anyone else is having same problem lol.

USD Checking and MP

Good day folks, I am unsuccesfully trying to link my TD USD checking to Ebay MP.First of all when I chose my bank in ebay list and try to login I fail to do so (get error message saying that I have wrong credentials - which is nonsense). Then when I ...

Resolved! Canceled Basic Store in April. Ebay keeps sending me invoices for monthly fees. Help.

Canceled my basic store towards the end of April. It wsa to have renewed May 1. The store no longer exists but last month i received an invoice for store fees, which after talking to 10 people at Ebay i was able to get reduced to zero. This month i h...

Resolved! Help. Buyer submitted unauthorized payment dispute 9 days after item shipped.

Hello,A buyer submitted an "unauthorized payment" dispute 9 days after item shipped without messaging me first with their consern. The item they purchased and I shipped has tracking. It is still curentley on it's way to the buyer. I have not taken an...

Shipping From Canada to the US first sale

Hi,I just sold my first item and I'm shipping it from Canada to the US.I assume I need a commercial invoice? Is there anything else I need? I have sent samples on behalf of a company before and we also needed to fill out another form but I'm not sure...

INTERNATIONAL BUYER NOT ABLE TO PURCHASE !

i have an item listed on e bay canada that clearly states that i ship international world wide , and yet i received several messages from a buyer in FRANCE attempting to purchase and he says he keeps getting blocked by e bay saying that i do not ship...

Social Insurance Number and Managed Payments

You do not need to provide your Canadian SIN when signing up for Managed Payments. Protecting your Social Insurance Number:https://www.canada.ca/en/employment-social-development/programs/sin/protect.html -..-

Edit Product

Im I missing something here? The reason why I ask this question is that when I am in the section of listing templates and I try to edit template or duplicate as or sell again I get this error:We looked everywhere.Looks like this page is missing. If y...

Resolved! How do I edit my promoted listings?

I decided to put some of my listings with promotions. I didn't read the instructions carefully and then realised I has put them mostly at the rate eBay suggested, but I want to change them. I can't even find a list of my promoted listings, I need hel...

my items do not appear in searches, no views, sales down

Hi-I recently started a new ebay selling site. I have been on ebay as a buyer for over 20 years, under C-YAG as my username and needed a means of selling off my duplicates and things I no longer collect. My new selling site-Tuckhouse2021- was just ge...

PROMOTING LISTINGS

what is promoting a listing on e bay ? how is it done ? and who does one promte to ? and is there a cost to do it ?

Same sale, same buyer, 2 different platforms?

Some items I have listed on Ebay, I also have on Amazon. For the 2nd time in 3 weeks I have sold an item on Ebay, and at the same time, the buyer purchased the same item from me on Amazon.The first time it happened it was 3 different Dvds, going to 3...

eBay Collecting Sales Tax July 1, 2022 (Potential Issues)

Hello, being a former legal professional I cannot help but a questions and raise concerns about eBay collecting, reporting and remitting sales tax on seller's behalf that are registered with the CRA. First issue I have is when exactly will eBay repor...

How do we turn off the busywork Ebay messages?

I am *really* tired of deleting "buyer made an offer", "Your item has sold". and "payment from (buyer) is confirmed, ship item" ebay messaged *and* emails. It's the point that I am considering turning off Best Offer just to cut down on the nagging me...

Update from Jasmen

Hey everyone!! I wanted to let you all know that I have accepted a new position within eBay and will be transitioning to my new role soon. I wanted to thank everyone for being so kind to me, devon@ebay will be taking over the boards so feel free to t...

Freight shipping - Canada to US

Hi all, Is there anyway I can set my freight listings to show in the US? We sell car/truck engines to Canada and the US, however on eBay it doesn't let me add any international freight shipping. So my listings are only showing up on ebay.ca and says ...

Relist bug, the ORIGINAL start date is somehow partially brought over to the new item...

I was very confused this morning why only 3 of the large number of lots I re-listed last night showed up in the "newly listed" query I ran (because it is causing me problems elsewhere). Sell similars did not have this problem or so it seems, I will h...

Fix the way we manage "Suggested Item Specifics" now please!

I am *so* sick of being nagged by these. Either give us a way to mass-edit listings to toggle "do not remind me about these reccommended specifics again" for multiple listings at a time, OR make these *required* and be done with it. I have been runni...

new listing tool - first try review

new listing tool fatally crashed a couple minutes after starting causing me to need to x out of it so I'll be returning to the classic view to start that one all over again once I finish this. really, no improvement over the current format, just a fo...

Resolved! Help! My ebay.ca listing don't appear on ebay.com "see other items"

Big problem for me as I get no visibility on my ebay.ca listings. I have created 7 listings under ebay.com and they show well on ebay.com as well as on ebay.ca. The 6(+1 test) created on ebay.ca only show on ebay.ca when I click on "see other items" ...

Need help with shipping labels

I had quite a bit of money in my Paypal account so I have been using it for shipping labels. Today however it can no longer be used unless the transaction was a Paypal one, mine are all eBay.I was on the phone with Paypal for about 35 minutes before ...