You are close to carrier limits.

[snoopwiz]

Have the rare sale where I have to pack/ship a box larger than the usual  4 x 4 x 4 (in) I normally do.

These are the dimensions I entered. 

Minimum 14 x 9 x 0.1cm. Maximum weight 2kg, length 60cm and sum of three dimensions 90cm

This is the message I get when I try printing a label. (Canada Post Tracked Packet USA)  

.

The "purchase shipping label" is grayed out.

What am I missing here?   Thanks much. 

[jtg204]

Is the customs section completed? 

Not checking 'I confirm the Customs Form has been completed correctly' will create a grey button on the step you show.

[flipistics]

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@snoopwiz wrote:

Have the rare sale where I have to pack/ship a box larger than the usual  4 x 4 x 4 (in) I normally do.

These are the dimensions I entered. 

Minimum 14 x 9 x 0.1cm. Maximum weight 2kg, length 60cm and sum of three dimensions 90cm

This is the message I get when I try printing a label. (Canada Post Tracked Packet USA)  

The "purchase shipping label" is grayed out.

What am I missing here?   Thanks much. 

---

That message has been happening for a long time. Don't worry about it unless you are ACTUALLY over the limits for tracked packet USA. I think someone used the formula for Expedited instead of the one for tracked packet when they wrote that message.

The label being grayed out is probably due to something else, likely the customs form or you forgot to tick an agreement somewhere on the page or something.

[msau4301]

As flipistics has said that warning of carrier limits has been around a long time. I used to get it any time my length was over 36 cms, even if the others were below 10. It didn't like me to say more than 36.

The reason for the grey out may not be the carrier limits, a lot of people have been posting about having trouble printing labels for the last few days. It may be the latest Canada Post update issue.

[snoopwiz]

HI.  Customs completed and checked and rechecked. Thanks. 

[snoopwiz]

Hi. Customs form was completed and double checked, ticked agreement. Thanks. 

[snoopwiz]

Hi.  Definitely not over the posted limits. Customs form was completed and double checked, ticked agreement. Thanks.

[snoopwiz]

Addition:  There is a red  "The customs form supports a maximum of 5 items."  This package has 11 items. Could that be the issue? A workaround?  Thanks./ 

[snoopwiz]

Hi. Customs appears all good to go except there is this  "The customs form supports a maximum of 5 items." My package contains 11 items. Could it be the issue? Workaround?

[snoopwiz]

Hi.   Thanks for that heads up.  

[snoopwiz]

Update:  Still unable to create a label. Same "you are close to carrier limits" which is not the case. Checked, double, triple checked. Had a 2nd set of eyes check. All customs info double checked, tick mark enabled yet the "Print shipping label" remains greyed out.

There is a note showing "The customs form supports a maximum of 5 items."    I am shipping 11 items. Tried deleting 6 items from the form, leaving 5 and same "Close to carrier limits"

Can anyone see something I can"t?  Thanks for your time. 

[lady.stark]

Do you have items that are similar in category? You can use generic descriptions such as "lot of 5 pens" on one line - 1 item, then "lot of 2 toys" on the second line - 1 item, etc.

[snoopwiz]

Hi.  Thanks. I did try something similar and it was still a no-go.  I think the issue may be the dimensions. This is what shows up when I try clicking on "print label"  Seems they use H + W + H + W (girth?)   If so, then yes, it is larger than their max but, why does their "warning" show "You are close to carrier limits"  If it is over, say it is over and perhaps by how much? 

 

[flipistics]

@snoopwiz  Unless they broke something in the last few days, it won't be related to the dimensions. It's easy to check though. Just input smaller dimensions and see if the box is still greyed out.  The most likely scenario is something to do with the customs form, but also check the person's address. Make sure there aren't any funny characaters or that they haven't used letters where numbers should be (O vs 0 or l vs 1 for example).

[jtg204]

Is there a warning about 'The combined weight of the items cannot be greater than the weight of the package.' in the customs section?

[msau4301]

I wonder if jtg204 is onto something with there being so many items (11) they are somehow combining too much extra weight? I know there have been many times I've had to manually adjust the weight that corresponded with each item to make sure the total wasn't going to go over (in my case 500 grams) so I would put random weights so long as they stayed under the maximum (and I knew the weight was okay). With combined shipping they add all the weights together which is inaccurate because there is only 1 package (not 11).

With reference to your question about the maximum 5 items message I remember getting that before and trying to print anyways (it did work for me but it was a while ago), the system just chose the first 5 items and the rest were just not showing on customs. It worked in terms of label printing but of course the descriptions and values were off but that was back before the days of tariffs, HS numbers, etc.

I have has others have said re-wrote the description to group multiple items to fit and say something like "vintage Barbie dolls and clothes" then put the total amount but again, these days with all the COO and HS codes don't know how that would work, unless they were the same type of items from the same countries.

Have you tried adjusting items, deleting, changing weight, dimensions just to test if it would work under certain conditions? As long as you don't complete and purchase label it might show you what is causing the issue (assuming it's not just Tracked Package US not working right).

[snoopwiz]

Hi.  Sorry, weights match up, no weight warning but thanks.

[snoopwiz]

Hi.  Thanks for the suggestions. Tried all and still a no-go.  Might just take a few bucks out of my pocket and ship UPS.  Tried a trial run and it will take the same info that CP won't.  Thanks again. 

[snoopwiz]

Thanks for the suggestions. All were tried and still was a no go. Haven't had to use it since so, unsure if it was a (gasp) glitch or not.  Thanks again. 

[ypdc_dennis]

Canada Post Tracked Packet does not use girth for their calculation -- so eBay has screwed up the process.

Looks like ebay is saying 105cm exceeds 90cm so we won't allow you to buy.

My suggestion: use 39x10x13cm  which would make ebay's bad calculation drop below 90cm. 

Your package is acceptable in the real world (even if it gets remeasured), and the fake number will defeat ebay's AI block.

Tracked Packet does not use the dimensions for a volumetric weight adjustment (only actual weight is used), so supplying an inaccurate dimension measurement will not effect the cost.

-;-