ups recipient refuse delivery, cost for sender

[goldhawkickz13]

Hi, i had been blessed to never had a refuse delivery buyer due to C.O.D tax long enough until now.
With all the chaos on the tariffs/strike.
Buyer refused a ups delivery, tracking is shown it will be returned to sender . I have yet to heard from ups. I am wondering if i have to pay for the returning trip? And if so what rate would it fall under? Regular or the ebay generated rate since it was shipped via ebay label technically under ebay's ups account.
And the tax/declaration fee shouldn't have to be paid by me right since goods isnt going to end up delivered in usa.

[s_j_deals_on]

UPS has called me this week and wants me to pay for an item ebay customer refused coming from Canada to USA due to fees etc.  Now they want me to pay $46 USD to get back my $65 sales item.

I told them to destroy the item.  Then next day UPS delivered to me and tried to charge me anyway.

This whole Trump tariff thing is a mess.

[vintage_america]

I thought UPS charges the buyer upon delivery. I don’t think they pre-pay them when it’s from eBay labels. Not positive. I had one chargeback since this mess started using UPS and I wasn’t required to pay the tariffs. I did have to pay the return shipping though.

If anyone can confirm whether UPS actually pre-pays tariffs on buyers behalf or not…would be helpful. My understanding is that they do not, and they just charge the buyer upon delivery. If it gets refused, then it gets returned to you without tariffs owing because nobody paid them.

I could be wrong but if anyone knows for certain, please chime in.

[sapphyres-designer-jewellery]

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@vintage_america wrote:
I thought UPS charges the buyer upon delivery. I don’t think they pre-pay them when it’s from eBay labels. Not positive. I had one chargeback since this mess started using UPS and I wasn’t required to pay the tariffs. I did have to pay the return shipping though.

If anyone can confirm whether UPS actually pre-pays tariffs on buyers behalf or not…would be helpful. My understanding is that they do not, and they just charge the buyer upon delivery. If it gets refused, then it gets returned to you without tariffs owing because nobody paid them.

I could be wrong but if anyone knows for certain, please chime in.

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It's been posted here many times that UPS fronts the tariffs for the buyer (and charges the sender if the buyer doesn't pay). Several people who are sellers have been posting that they had to pay tariffs the buyer didn't pay.

Because the tariffs are IEEPA, they're not refundable if the package is not deliverable.

If you bought your label on eBay and didn't get charged... just wait... you probably will. UPS will charge the tariffs to eBay since it's their account, when they're administrative paperwork gets caught up, they deduct your account on eBay.

C.

[vintage_america]

I just called UPS international
and they confirmed they do not pre-pay tariffs. It’s either the shipper or receiver who pay them. Unless that agent was mistaken it seems to be the case. But who really knows? It’s all messed up.

[sapphyres-designer-jewellery]

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@vintage_america wrote:
I just called UPS international
and they confirmed they do not pre-pay tariffs. It’s either the shipper or receiver who pay them. Unless that agent was mistaken it seems to be the case. But who really knows? It’s all messed up.

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Either way, if the buyer doesn't pay, the seller will have to (whether UPS prepays them or not, they will collect from someone).

C.

[vintage_america]

It’s been nearly 2 months and I have not been charged the refused tariffs or the brokerage fee. I was charged the return fee through eBay.

[marnotom!]

What UPS shipping method did you use, @vintage_america?

[vintage_america]

UPS standard. Whatever the Cheapest eBay offers.

[marnotom!]

What was the item and its country of origin?

[vintage_america]

A bacpack made in China

[goldhawkickz13]

After two weeks of annoying uninformative customer service on phone rep, email rep.
X media rep was the most responsive.
I am finally communicating with a rep who claimed to be at the supervisor rank.
So here is the most updated information i have learned from this supervisor.
My item was 85usd.
_______
Original shipping via ebay label was approx $18cad.
Recipient said ups billed him $45usd for tariff.
_____
The return shipping is based on the ebay discount rate table.
It will be $27.07cad composed with $17 as shipping and $10 as "import charge "
And that would be it. All cost are there for returning merchandise.

But
And later today he contact me again adding new charges on the table
Saying theres another $2.62 "govt charge "
Another $25 brokage charge, plus $1 cod charge.
_____
So the amount kept adding/changing. It has zero criteria rule on what their procedure is.


______

[goldhawkickz13]

With all the previous information from a few rep that abandon shipment result in no further charges, as in sender do not need to pay for the unpaid tariff/duty recipient refused. Now this supervisor saying will be billed to sender. And additional admin charge will also apply. At this point its more like a scam.

[goldhawkickz13]

"Thank you for your patience.

These are the charges for abandoning the package:
Other government charges: 2.62
Total brokerage charges: 25.00
COD Exchange Rate: 1.00

And these for returning it to you:
Return to shipper charges: 27.07
Other government charges: 2.62
Total brokerage charges: 25.00
COD Exchange Rate: 1.00

The main difference is the return to shipper fee. The other charges need to be covered for either scenario. "

So regardless of return or abandon, they are charging a "govt charge "
$25 brokage and $1 cod charge
While return, is ebay rate plus this another govt import charge of $10

Ridiculous to need 20 30 days multiple channels from x, email phone to get to
supervisor rank personal more than 10 days to get this simple breakdown of list of fees from him.

And most of these are unjustified ups charges. $25 brokage and $1 cod fee?
Even when they already embeded $10 re-entry import charge on the return freight fee?

Ebay say if they charge they "will try their best to fight it" but pretty sure thats not going to hold up.

[lotzofuniquegoodies]

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@goldhawkickz13 wrote:
"Thank you for your patience.

These are the charges for abandoning the package:
Other government charges: 2.62
Total brokerage charges: 25.00
COD Exchange Rate: 1.00

And these for returning it to you:
Return to shipper charges: 27.07
Other government charges: 2.62
Total brokerage charges: 25.00
COD Exchange Rate: 1.00

The main difference is the return to shipper fee. The other charges need to be covered for either scenario. "

So regardless of return or abandon, they are charging a "govt charge "
$25 brokage and $1 cod charge
While return, is ebay rate plus this another govt import charge of $10

Ridiculous to need 20 30 days multiple channels from x, email phone to get to
supervisor rank personal more than 10 days to get this simple breakdown of list of fees from him.

And most of these are unjustified ups charges. $25 brokage and $1 cod fee?
Even when they already embeded $10 re-entry import charge on the return freight fee?

Ebay say if they charge they "will try their best to fight it" but pretty sure thats not going to hold up.

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US discussion on refused shipments and not paying taxes confusion:

https://community.ebay.com/t5/Returns/Seller-refuses-to-contact-UPS-for-return-after-I-refused/m-p/3...