Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Billing Collection Credit?

i was surprised to get a 'we sent your payout' email from ebay today given that i haven't had a sale in many weeks. It was for a 'billing collection credit'. I gather i'm not the only one who got this. What is it?

Huge 3rd Quarter loss for Canada Post

https://www.thestar.com/business/canada-post-effectively-insolvent-as-cfo-reports-losses-skyrocket-to-1b-through-third-quarter/article_b54a9278-0117-470e-933f-3c5ff9d8ba36.html

Resolved! 250 Free Listings

Hello,I am a small seller and do not have (or want) an eBay store. I have about 165 items listed on eBay and see that I am able to have as many as 250 free listings. The period for these shows Oct 1 to Nov 1. the location also shows number of items l...

Tariff question

I’m a relatively new Canadian eBay seller. I was hoping to sell to the US, but unfortunately the tariffs are prohibitive. Has anyone tried selling the item really cheap but upping the flat rate shipping so that they’re paying less duty on the item be...

Need to online chat with an eBay agent

Hi, I tryed to chat with a ebay Canada agent.But now they give only Call option. I need to chat with a eBay agent. so how can i do it.Are the stop the online chat option.Hope someone will be help me. Thank you

Zonos declaration expiration?

Hi, for those of you who used Zonos, when submitting the declaration and getting the declaration code, it does say the code needs to be use within 5 days or else a new declaration will need to be submitted. My question is... Can I submit the Zonos de...

Received eBay Credits Today But Don't Know What It Is For

I just received 4 eBay credits today but don't know what they are for. The amounts are all different & total about $11.20. First I thought it might be for all the overcharges for shipping Expedited Lite packages. But the amount is not correct. It sho...

INTERNATIONAL BUYER NOT ABLE TO PURCHASE !

i have an item listed on e bay canada that clearly states that i ship international world wide , and yet i received several messages from a buyer in FRANCE attempting to purchase and he says he keeps getting blocked by e bay saying that i do not ship...

My bank is not on the list to receive payments from buyers

My bank is not included on your list for banks to receive payments from eBay

EIS Question... EIS not showing when I have direct shipping set to that country

If I have direct shipping to the USA (or any other country) enabled, it does not show the EIS option. When I delete the USA (or any other country) from my direct shipping, EIS shows. I was under the impression EIS should show even when I have a direc...

Canadian threshold for reporting income

This just popped up on the US announcement feed from middle of August 2025 regarding change to US thresholds for gig type sellers. 1099-K threshold reverts to prior level We’re excited to share that the Form 1099-K reporting threshold has been restor...

Resolved! Are you active in the EIS program?

Hi all. Please only respond if you are currently enrolled in EIS and are active in the program but still offering your "old" shipping options as well.. Just trying to get an idea of what an International buyer would see when they looked at your listi...

Lost in Transit Suggestion - 5 Packages Lost

Hello, I need some advice how to handle this. I shipped 5 packages to Chit Chats in one box via Purolator.They all show "in transit" on ebayPurolator has lost the package at their Richmond WarehouseIts been two weeks since the last scan. I have 5 cus...

Auto-Feedback for Sellers

Anybody know if or when Auto-Feedback for sellers will be coming to Canada? devon@ebay I will accept any answer (yes/no/maybe) as I don't really care.

USA Vs Canada Min. Ad Rates

Will Canada Ad Rates drop to 2% to match USA Min Ad Rates? With the changes coming Jan 13th, min 5% ad rates is excessively high.

Still not invited to EIS...Anyone else still waiting?

I'm getting invites to some EIS webinar but that's about it. Anyone else still waiting?

How has your shipping cost to buyers changed since eBay International Shipping?

For those of you who have been automatically signed up for and are currently using the new eBay International Shipping program, I (and I'm sure many others) would like to know how your shipping prices for US buyers has changed. Also, if you are selli...

Why is my customer saying i do not ship to usa item # 357816151142

He also tried on laptop and didnt work either

Item being returned to Canada after buyer paid for import duties

Hi folks, I sold a high value item to UK back in September. When the item arrived in UK, buyer refused to pay for import duties which resulted in the item being on hold. They eventually made the payment but for some reason the package was rerouted ba...

2 Questions for eIS Canada Implementation I cannot find answers for

So my store has over 5k items and after taking 3 weeks to convert it from a flat rate system to a shipping policy system (and turned off all US shipping) when the giant cheeto down south eliminated de minimus and I had a spark of hope my sales number...

Trying to link Facebook to eBay Social gives me an error

I've been messing around with eBay Social, and I setup a facebook page, but everytime I try to link my eBay to my facebook I get this message, "URL BlockedThis redirect failed because the redirect URI is not whitelisted in the app’s Client OAuth Sett...

Resolved! Creating a Buyer's FAQ

I'm sorry for this question, but I can't find a way to create a Buyer's FAQ. I've searched the internet, my account options, the forums here and the only way I see to create an FAQ for my buyers is by listing on Ebay US. This has to be wrong. If so, ...

How to ship toys to the US that don’t have country of manufacture noted on the item?

Has anyone figured out how to ship loose Legos or action figure accessories that DO NOT have a country directly marked on the toy? I have lots of loose mini figs and such that I’d like to post. I mainly ship with ChitChats at this time.

eIS - items not appearing to US buyers due to category, type etc

Looked through what listings I have with CoO set that aren't visible on .com with eIS active as an American shopper (country set to US with a valid ZIP code). Noticed some striking patterns:Cosmetics of ANY kind aren't visible - not just perfumes.Dis...

Oct 2025 CP Expedited Rates Canada

This morning went to create a expedited label to bc. At final processing the associated discount was a whopping 5%. Savings. 1.08. Checking Xpresspost no discount shown. Priority post discount would be 14 %. Substantially higher but as for accurate w...

SELLERS ARE EBAY'S CUSTOMERS

I have been selling since 2005 and a member since 2002. i am honest, treat my buyers with respect, have fair pricing and good communication. ebay does not care about us anymore. they seem to have made inroads to lessen the scammers but now i feel lik...

the orange sphincter strikes again

"Ecommerce relies on ground and air transportation, and the latter is facing significant challenges related to the government shutdown. The FAA said there were increased reports of strain on the system from both pilots and air traffic controllers. As...

Updates to "For Parts/Not Working returns" Condition coming to Canada too???

Saw this article about changes coming to .com to reinforce the "For Parts/Not Working" condition category. https://www.valueaddedresource.net/ebay-for-parts-not-working-updates/ "In one presentation at the annual seller conference, Senior Director Tr...

How do I check to ensure I am not enrolled in the Ebay international shipping program?

I just want to make sure I am not enrolled in EiS program. I am happy with the way I have it now.

Expedited Lite Gong Show Test Shipment

I have a shipment that "qualifies" for expedited lite going from Calgary to Saint-Hubert QC. Details as follows. 174 grams - Bumped to 180 gram. 24 x 12 x 2.6 (bumped to 3.0 cm)Price buyer paid. 6.05Quoted price once details confirmed 6.05 via expedi...