Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

It's The holidays - I wanted to share a funny story and vent - Chargeback

Buyer of the Year Award Goes To…Had a buyer claim they “never got their item.”Cool, I check tracking:Delivered.To their mailbox.Days ago.I politely explain this and suggest checking, oh I don’t know… their mailbox.Their next move?Open a chargeback cl...

Notes From Today's Webinar

Here are some notes I made from today's webinar. Hopefully they'll help some people who were unable to attend! Expedited Lite prices and some normal expedited parcels with Canada Post were incorrect due to a bug. Sellers will be credited for the inco...

Question about a late INR

I sold an item to a buyer in South America on August 8 on eBay.com and the estimated delivery time was August 27 to September 9. I purchased a Canada Post small packet label through eBay. Tracking was not a reasonable of option due to cost and I have...

Resolved! CPC Signature Confirmation $4.50 more through eBay?

Just curious why eBay is charging $6.50 for Signature Confirmation - a Canada Post $2.00 flat rate fee?And why they don't offer Do Not Safe Drop options for CA to CA delivery? (Not looking for a cynical response, just pointing out that I happily paid...

Resolved! Confused by my first EIS Sale

I sold my first item through EIS. It came as a surprise because I got enrolled automatically. The order shows me that the buyer paid $5.49 shipping and that's how much it costed me to ship to EIS hub. Now what is confusing is that the shipping fee th...

Expedited Lite mystery -- eBay no help whatsoever

About a week ago devon@ebay was alterted to the fact that Canada Post Expedited Lite rates are now the same as Expedited Parcel rates. He said he was looking into it but so far as I know has not communicated his findings, if any. Why not? How long do...

EBAY Payments

I have a payment that was released today from being on hold and so far it hasn't been deposited to my bank account. They had a message above that the payment was being sent or processed to my account.I am a new seller and was hoping someone could let...

EIS Customer Surprise & Repercussion

PRECAUTIONARY EIS HEADS UP To Folks with repeat global customers and others, It may be wise to employ precautions when shipping for the 1st time via EIS. When I ship internationally if items are fragile or expensive I send a photo with a thank you no...

Payment no longer on hold

Please disregard...I cannot delete it and I posted my question above.Thank you

Resolved! Don't want to sign up for EIS. Told them and still they signed me up.

Don't want to sign up for EIS. Told them and still they signed me up. How to remove EIS from my listings?

Password retrieval for phone. Can anyone help me?

On my desktop ebay works fine for all accounts. Passwords saved. Somehow on my ipad and iphone it logged me out and I can't remember what the passwords are. I have it written down in a couple of places, the one I found doesn't work. I then went to Go...

Resolved! Buyer refused item

Hello, I sold an item which the buyer has refused delivery because they did not want to pay $30 in duties. The tracking shows that they had refused delivery twice and that the item is now being shipped back to me. The buyer has opened a return reques...

Resolved! Expedited lite packet rates

So got the notification from eBay that they will allow us to print Canada Post labels again. I went to relist one but the rate for expedited lite on a 100 gram item is showing in the range of $15 to $30. So where has our eBay discount gone? Does anyo...

UPS I'm done...

Hi, what the hell, I'm selling custom jewelry on Ebay Canada and I've done a sale in the US. Everything go's well except when it's time to pay the UPS... look at the detail for a transaction that cost approx. 90$ CAD. Who is charging the most UPS? If...

Ebay labels not quite the bargain as it initally appears

After using the discounted ebay labels for over a year now, I accidently discovered that the label price that I see when buying a label isn't necessarily the same price that ebay eventually deducts from me as label fees. I charge all my buyers with e...

Petty Drop-ship scam

Hello, fellow sellers! Just thought I would share this little loophole in the eBay policy that I noticed a drop shipper taking advantage of today. I had an Austrian buyer with a US address who sent me a low-ball offer on an item. They sent me a $9 of...

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Buyer not found when trying to message them

First time selling on eBay. I listed an item and eBay automatically input the specification in the title when I made the listing. But then I listed the correct specification in the description. I was trying to reach the buyer to confirm they have rea...

Resolved! Expedited Lite / Canada Post Discounts

Is there an issue with Canada Post rates through eBay Labels? I went to buy a label this morning and my expedited lite rate was $23 with no listed discount. It appears none of the Canada Post rates have any discount as of this moment. This is shippin...

Comparison: eBay Canada and eBay Australia - things need to change

Thinking through the earthquake that occured in 2025 in ecommerce facing Canadians, I was curious to find a comparative market that eBay is present in that comes close to the Canadian reality. Australia came to mind - they are faced with a relatively...

Canada Post Expedited Lite Labels Being Charged as Expedited Parcel

Canada Post are clearing their backlog and charging the shipping labels of the past few weeks. However this week I've had 4 different Expedited Lite parcels being charged the cost of an Expedited Parcel. They first charge the correct amount for the E...

Resolved! Still a restriction on selling N95 masks?

I recall back in the height of COVID that eBay put a restriction on the sale of N95 masks. However, it's still in effect today it appears. I have a large stock to move and I get the error "Because this item is susceptible to price gouging, it may be ...

Can you select new international ebay international shipping for US only or specific listings?

I just sold an item to a buyer with a US address (I suspect a forwarder, but that is OK), I accepted an offer and without me knowing the ONLY shipping option available was to use the eBay International Shipping (EIS). I went ahead anyway just to see ...

PSA: Canada Post seems backed up with infrequent scans.

I know some people drop packages off without scans, or put small ones in the mailbox, which doesn’t create an acceptance scan. Since last week, scans at Canada Post plants have been rare and everything has been moving slowly. Normally I can tell when...

Okay Ebay. What is going on? Why you lie about things to buyers? Since when do sellers pay tariffs?

devon@ebay Ebay shows a misleading message telling U.S. buyers it is the Canadian sellers who are the ones who pay tariffs. Not it's the other way around.Why is ebay telling nonsense to U.S. buyers. Like the information screens on check-out for every...

Not an approved grading company

I noticed how ebay refuses to obbide by there own policies, they have a policy that stipulates that only coins graded by ICG PCGS ANACS CCCS NGC can be sold on this site. Yet, there's always 10,000+ coins graded by ICCS for sale on this site, that co...

Just sold an item and now has to ship via UPS which I don't have as an option on any listings.

I just sold an item this morning and buyer chose UPS as shipping option. I have never had that option on any of my listings because of brokerage fees that we can incur & peeved off customers. Ebay enrolled me so I put US back on for shipping to. This...

Blue Banner

I came across a listing on .com from a China based seller who ships from China. It does not have a blue banner, in fact it has exactly what most Canadian sellers want (those who are shipping direct). Looking at the same listing on .ca Obviously they ...

US Customs now checking metal contents. Game over I guess.

I haven't seen it before.The item I sold for 100 dollar has one single screw there, it's less than 1% of the content, maybe 0.5%. Anyways, I don't have detailed content listing from manufacturer showing how much of value the screw represents.Because ...