Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Extremely Excessive Fedex Overcharge

Hello, Recently received an additional charge for a FedEx label purchased from eBay. Originally quoted at $18.30, ended up charging me an additional $1431.25. I measured and weighed my package and even added a buffer to ensure I was overestimating by...

Title: eBay Overcharging & Systemic Issues — Collective Legal Action for Affected Sellers

Hello everyone,I want to share my experience with eBay — this looks systemic. This year alone, I’ve been overcharged $200–$300 in total, and after more than 8 hours on calls and messages this month, I still have no resolution.⸻1. FedEx OverchargesI b...

FedEx & eBay Double Charging Sellers After Delivery? Scam or System Failure?

I need to raise awareness about a potentially widespread billing issue that feels like a coordinated bait-and-switch between eBay and FedEx.On April 29, I purchased a FedEx International Economy label through eBay Canada. The quoted cost was C$48.75....

USD $1100 Tariffs - Buyer refused package from UPS

I have been doing some research about my current situation as a seller. Back in Nov. 27th I sold a GPU (computer part) here on eBay to an American buyer. I almost didnt post it for USA buyers, only Canada, but I figured if someone over there really w...

What needs to be fixed within eBay and more directly eBay Canada

If you could have ebay address a longstanding concern of yours as a seller or buyer what would it be? Limit 1 per customer. Void where prohibited by law. Taxes, tariffs & handling charges will be extra. Extra costs for beyond locations. I have 3 so l...

EIS- US

I had someone try to buy an item from the US. EIS is ON. They say it shows I do not ship US. I can't seem to find any errors in my shipping policies.. any thoughts?

Resolved! Shipping to US with Canada Post and using ebay business number at counter for a discount rate?

Has anyone tried this method posted on reddit for shipping to US?If so what kind of discounts have you got for Tracked Packet USA or Expedited? https://www.reddit.com/r/eBayCanada/comments/1oxbz4i/my_item_sold_to_us_buyer_now_confused/nowccwe/ Quote:...

Tracked Packet International (Non-US) availability inconsistency

I want to preface this by saying this could 100% be a skill issue on my side, so please don't hesitate to call me out on it if it is! I've come across a possible issue regarding Tracked Packet International (Non-US). Back in August I had set up some ...

Picked up order stucked in "Awaiting Shipping"

Hi everyone, I’m wondering if anyone else has experienced this issue. I had an order with two items that the customer picked up in person. We scanned the QR code when meeting with them. I clicked “Confirm pickup” (twice, just to be sure), including o...

Canada Post Expedited Lite Rate

Is there an issue with Canada Post rates through eBay Labels? I went to buy a label this morning and my expedited lite rate was higher that what Ebay has calculated and collected from the buyer, they collect $6.47 and charge me $8.20 to print the lab...

VERY SAD SITUATION - be aware!

Have sold the book to buyer from CT, USA and shipped it on November 2-nd as "small packet (no tracking)" that was checked thru ZONOS and the code was assigned.On December 4-th the buyer asked to provide the evidence of shipment and was very satisfied...

Starting January 2025, Ebay Canada to require SIN number for all sellers with more than 30 sales?

I was reading this article on Ebay and it states that as of January 2025, anyone with over 30 sales will have to provide a SIN number. https://www.ebay.ca/help/account/regulatory/sales-reporting/canada-digital-sales-reporting?id=5476#section3 It seem...

Item shows as delivered and buyer states he did not get it, what do I do now?

Item shows as delivered and buyer states he did not get it, what do I do now? Can't put in tracking number.

Help! Ebay invoice is not letting me adjust shipping for a combined order within Canada.

When I go to send an invoice to a buyer to combine the shipping, I click in the text field but it's essentially unresponsive and won't let me adjust the shipping.Does anyone know what's going on?This is super frustrating.

Screenshot 2025-12-09 at 21-17-10 Send invoice to buyer.png

EIS Program inaccurate import fees

I was recently enrolled in the EIS program and found its import fees to be inaccurate. I had one listing which was made in the Netherlands and it had more than 100% import fee into the USA when the rate is only 15%. There’s no way brokerage on that w...

Promoted Listings changes in January

I just wanted to make sure I’m understanding this correctly-For eBay baseline promoted listings starting in January if anybody clicks on the promoted listing all sales afterwards will count as a promoted listing sale even if the actual buyers never c...

Resolved! Anyone sold a sneaker to US buyer which need authenticate by ebay and via EIS? How is the procedure?

Hi, I just enrolled in EIS program. Wondering how the procedure for those sneakers that need be sent to ebay authentication center located in Mississauga, Ontario? Today, I used USA address to go through my lists for selling sneakers. The lists only ...

Re: Duplicate Listing Tool

Quick heads up to anyone who still wanted to utilize the Duplicate Listing Tool. https://www.isdntek.com/ebaytools/DuplicateListings.htm Sadly and very unfortunately this tool is no longer supported/working. Tested a short time ago and got an Interna...

Has anyone been charged a tariff/brokerage fee from Netparcel after delivery?

This morning I get an email from Netparcel saying I owe them $183.29. I found this strange because I haven't used them in months. I check my account and it's for a package that was delivered to the US back in June. It appears the package was delivere...

Announcement that the maximum weight for Expedited Lite has been updated to 250 grams, issues?

Recently ebay announced that the maximum weight for Expedited Lite has been updated to 250 grams.On my end it didn't update, does anyone has this updated to 250gr when purchasing labels?

EIS discounts?

Hi, so I have seen an ebay update post talking about EIS shipping rate discounts for select cities in Canada. Does this effect the price customers would see on EIS items? I am in Toronto and honestly im 99% more likely to just stick with chitchats fo...

Buyer claiming Filson sweater “not merino” and demanding refund - eBay International Shipping

Hi everyone, I’d appreciate some guidance from sellers who’ve dealt with this type of situation. I sold a Filson Guide Sweater from Canada to a buyer in the UK using eBay International Shipping Program. It sold two days ago and is currently on its wa...

It's The holidays - I wanted to share a funny story and vent - Chargeback

Buyer of the Year Award Goes To…Had a buyer claim they “never got their item.”Cool, I check tracking:Delivered.To their mailbox.Days ago.I politely explain this and suggest checking, oh I don’t know… their mailbox.Their next move?Open a chargeback cl...

Notes From Today's Webinar

Here are some notes I made from today's webinar. Hopefully they'll help some people who were unable to attend! Expedited Lite prices and some normal expedited parcels with Canada Post were incorrect due to a bug. Sellers will be credited for the inco...

Question about a late INR

I sold an item to a buyer in South America on August 8 on eBay.com and the estimated delivery time was August 27 to September 9. I purchased a Canada Post small packet label through eBay. Tracking was not a reasonable of option due to cost and I have...

Resolved! CPC Signature Confirmation $4.50 more through eBay?

Just curious why eBay is charging $6.50 for Signature Confirmation - a Canada Post $2.00 flat rate fee?And why they don't offer Do Not Safe Drop options for CA to CA delivery? (Not looking for a cynical response, just pointing out that I happily paid...

Resolved! Confused by my first EIS Sale

I sold my first item through EIS. It came as a surprise because I got enrolled automatically. The order shows me that the buyer paid $5.49 shipping and that's how much it costed me to ship to EIS hub. Now what is confusing is that the shipping fee th...

Expedited Lite mystery -- eBay no help whatsoever

About a week ago devon@ebay was alterted to the fact that Canada Post Expedited Lite rates are now the same as Expedited Parcel rates. He said he was looking into it but so far as I know has not communicated his findings, if any. Why not? How long do...

EBAY Payments

I have a payment that was released today from being on hold and so far it hasn't been deposited to my bank account. They had a message above that the payment was being sent or processed to my account.I am a new seller and was hoping someone could let...

EIS Customer Surprise & Repercussion

PRECAUTIONARY EIS HEADS UP To Folks with repeat global customers and others, It may be wise to employ precautions when shipping for the 1st time via EIS. When I ship internationally if items are fragile or expensive I send a photo with a thank you no...