Did not receive packages and buyers no longer exist

[durwinscott]

I placed an order for 2 products as a guest as I had forgot my password. I received an email re purchase and both charged to my visa. I received shipping notification from one of the sellers. Still have no pkgs and now both sellers no longer on eBay and somehow the emails they sent me have disappeared. What do I do next? Is it ossicle to actually talk with a person from EBay?

[femmefan1946]

It's possible, but probably useless.

Go to your Paypal account.

Go to the Resolution Centre.

Open an Item Not Received Dispute.

Note in the Dispute that the seller is NARU (Not a Registered User).

Paypal will refund your payment and go after the seller for their money.

If the seller was relatively new, or already had violations on the selling account, your payment may have been under the 21 Day Hold that PP uses for questionable accounts. This will speed up the process.