Does a seller get penalized for not sending items?

k422*
Community Member

If a seller gets more than one complaint about not receiving an item does ebay limit their selling activity?

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Does a seller get penalized for not sending items?

Yes but the buyer must file an item not received dispute. The seller will then have to prove the item was delivered. If they can't, the buyer gets a refund.

 

From what I've over the years, it is better to file an item not received dispute through paypal's resolution centre rather than ebay's.

Non paying buyers deserve unpaid item strikes.
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