I have a buyer that is saying they did not receive their item.

[hanf7777]

This buyer is saying that he did not receive their items. I sent both in the same package and offered combined shipping. He keeps messaging me that he wants a refund. I sent 3 other packages to the same province and they were received. I asked them to open a case with ebay and they have refused. Will I get the final value fee back if I refund the person? I have 100% feedback and don't want to spoil it.

Thanks, Hanf7777

[heidilynn0_3]

Hi hansf7777 .. Asking a buyer to file a dispute is a negative approach to handling a problem and buyer refusing is even more unusual. Perhaps has filed to many and sanctioned by PayPal.

Can refund buyer and recovery of fv fee is by filing a cancel transaction in resolution center. Buyer can refuse to accepting thus the importance of staying on good terms....

http://pages.ebay.ca/help/sell/cancel-transaction-process.html

[heidilynn0_3]

Excuse the typing errors..too (to)...accept (-ing).

[ok_so_im_50]

Never ship without delivery confirmation. Not doing so will cause you to lose item not received disputes.