Money refunded

[cromwsandr]

How long does it take to get your credit card refunded for a product that  has not been received, and the sellers site says. ``No longer a EBay Seller.  Which should be a CLEAR indication, that I am not going to get the product, even though the charge on my credit card came off weeks ago. I filed a Claim- Dispute. However, I have heard nothing, no updates by email anyway. It has only been 7 days. However, it would be comforting to be updated. Thank You.

[reallynicestamps]

You should have received your refund within hours after you escalated the Dispute to a Claim and indicated that the seller was NARU (Not a Registered User).

Did you escalate?

Call customer service. Pee first, and have a beverage and good book handy. You could be on Hold a long time.

They are right at the top of the page under Help and Contact. You start with the online form and eventually get a phone number and PIN.

Have all your dates and transaction numbers handy. The person you speak with may be in the Phillippines and have English as a second or third language. Or you may get someone in Utah, who doesn't understand confusing concepts like "Canada".

If you get nowhere with that, call the 1-800 number on your credit card (PP is just a useful mediator)and ask the customer service clerk about a chargeback.