This articles refers to situations where...
(1) The Buyer "does not receive the item"
This is a postal delivery problem.
Buyer cannot return the item as it was "never" received.
An insurance problem, if item has been insured
(2) The purchased item is not as described.....
This could be buyer's remorse... or it could be a poor description on the part of the seller.... or alternatively .... Buyer's remorse and buyer is looking for an excuse to return the purchased item.
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But the article does not deal with a bigger problem
Buyer makes a return... but does not return the purchased item....
The return may be a "box of stones... or the equivalent
or.. The purchased item has been "stripped" as in electronics. and the stripped item is returned
Or there has been a substitution. An old item for the newly purchased item
eBay cannot acknowledge that this is the problem..... and the refund was made .....'Because the purchase was RETURNED.
This latter situation is definitely fraud... and not easily proved.
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Let us take this last situation "off eBay"
Seller has a website... Buyer returns an item with the intent of defrauding the seller...... If this occurs then there is no refund.
However, because it is eBay... and eBay becomes the judge, and jury... a return is made as long as the buyer makes a return of purchased item.... fraudulent or otherwise...
eBay has to find a way to prevent this last form of fraud....
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Seller fraud also occurs.....
(1) The situation relates to poor description.... Each category has a standard for description... Many sellers ignore the standard
(2) not delivering the described goods.... It is marked 925 but not "real" sterling... or gold or other collectable...
(3) Fakes, counterfeits.... That is where the manufacturer of the real item usually steps in .... but even then one hears about the many fakes being sold on eBay.
(4) There are many buyers that accept a seller's description as correct... Only to eventually find out the seller's listed value was overstated..... the price paid by the buyer
Coins are a prime example where the credibility of the seller is most important..... Yet coins can be made ... there are magical ways to do so ... to look "better" or the photographs in the listing can be altered to make the coin look "better" than reality.
I have a book that specifically states.... "Buyer beware with coins" purchased on the internet.... and coins are best bought "in person"
The impression one got with this book was that sellers never sold their best inventory on the internet.....
