Running out of patience!
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03-26-2007 08:14 AM
What is it with American clients and shipping? Do they all think a small packet from Canada takes 2 business days like in the US?
I don't know how many times I get e-mails complaining after 2 to 3 days where's my bikini!
Do they not realise it's a different country and it passes through customs?
How many other sellers have this problem daily?
Also I send an e-mail before I ship a bikini stating it could take anywhere from 1 to 2 weeks depending on customs or longer.
Running out of patience!
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03-26-2007 09:39 AM
by the way, i'm thinking of a bikini right now...couldn't you just send it letterpost? i would imagine it to be small enough? that would really speed things up?
anyhoo...cx's are getting on my nerves lately too...i had someone buy two artglasses from me, purchased one, i packed it, then later purchased another and wanted combined shipping. fine, i'll unpack, and repack the two together...no problem...sent the invoice...didn't pay for two weeks and would never reply to my emails. finally replied asking for the items to be repacked and double boxed...grrrrrrrrrrrrrrr......this takes me quite a while, its not an easy task dealing with two large fragile items in one shipment.......then changes mind again, still doesn't pay and doesn't reply to my emails about paying. two days later, i file an unpaid item dispute as i'm losing my patience...he pays a day later and includes in his comments...PLEASE REMOVE UNPAID STATUS...PACK CAREFULLY OR I WILL EXPECT A FULL REFUND WITH SHIPPING IF THEY ARRIVE BROKEN....
nice...pretty bold in my opinion...he takes his sweet time in paying, doesn't answer my emails about when he's going to pay, bosses me around with packing and then sends that message. people.
Running out of patience!
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03-26-2007 10:00 AM
I tried sending it regular letter post a few times but it came back, insuffient postage. Seems Canada Post is on to us ebay sellers.They will make a buck anyway they can!
Running out of patience!
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03-26-2007 11:06 AM
2)I use Paypal Shipping Labels. When I do that, my customer gets an email from Paypal, letting the customer know the shipping label has been printed. When I select the shipping service, it give me an estimate of the number of business days it takes for delivery. In the space where I can leave a note for the buyer, I tell my American Customers to expect delivery in DOUBLE the amount of time paypal estimates, Because it has to come across an internatinal border.
3) I quote my customers(pricewise) for AIR PARCEL rates, However, I give them a Surface delivery estimate of delivery time. For example, I tell them it will take 11-21 business days surface, but charge them the AIR rate and then I mail it AIR. They sure are happy when they get it in 3 -5 days. SURPRISE!! Read our feedback about our super fast service!! LOL I have not gotten bad feedback because of slow delivery in 18 months.
4) I answer all emails from customers wanting to know the status of their delivery. Of course I have no clue where the parcel is, but you would be amazed at how effective Pretending to know can be. Send them back an email saying it just arrived at the sorting station in New Jersey, and will proceed to California in 2-5 days. LOL
5) Don't feel bad about bending information. We have to do something to make up for the disadvantage we are at when it comes to being a Canadian seller stuck using Canada post.
6) Buyers hate paying handling fees, so don't call it a handling fee, call it insurance. Americans are used to paying for that. Our insurance is included, but who needs to know. You get your handling fee, and everyone is happy. The customer is now insured to get good handling. As long as you state all your fees in the listing, no problem.
7) Basically, the best strategy, in a nutshell, is that every time Ebay comes up with something creative that makes it harder for you to turn a profit, you should put your thinking cap on and be creative, so that the buyers (those who pay no fees) are actually sharing some of the cost of Ebay. Which is only fair. OPINIONS???
8) My customers are getting their items within a week, I average 3.64 US per listing in (handling) costs, and my feedback is great, check out our feedback. I have no worries with the new system.
Running out of patience!
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03-26-2007 11:10 AM
Running out of patience!
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03-26-2007 11:23 AM
Running out of patience!
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03-26-2007 11:43 AM
i wish paypal allowed us to purchase shipping labels with letterpost, but they don't right now, along with other services they don't offer either..:-(
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03-26-2007 12:08 PM
I would also caution against sending anything other than documents by letterpost. US Customs and Canada Post are both adamant that a declaration must be included for anything other than documents. That's the whole reason behind the introduction of the Light Packet service.
Bill treasure-pot
Bill
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03-26-2007 01:03 PM
I let my U.S. & Overseas buyers know on my listings how long there item will take to arrive and how much it will cost. I quote ground surface to the United States and ship it Ground Surface...read my feedbacks...FAST DELIVERY is in most of the feedbacks received. No need to "pretend" or mislead them in any way. Honesty is the best Policy. Once the parcel is mailed an email is sent to the buyer letting them know when to expect it. I rarely get emails asking where their parcels are.
I do ship through Canada Post and for the most part have had no problems with them (other than the high rates of coarse).
Nora
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03-26-2007 01:21 PM
really? i hadn't a clue...no cp agent had ever informed me of that one, they would ask what was inside, and i would tell them, and that was that, off they sent it..
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03-26-2007 01:36 PM
Running out of patience!
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03-26-2007 01:43 PM
I don't even ship from Canada and I know about it.
Word to the wise, don't ever rely solely on the word of a CP postie. Some may know what they're talking about but I find the majority do not! The tell people many things that are wrong when it comes to packages, customs forms, service options etc. For your own safety, sanity and wallet do your own research before you go there. I'd bet that 9 times out of 10 you'll have the right info over them if you're well informed!

Running out of patience!
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03-26-2007 02:02 PM
however, i think if policies exist out there when it comes to parcel handling/documents/rules and regulations etc...why should it be up to the general public to have to do their own research? take a layperson, who doesn't regularly send parcels and one day decides to send a parcel over the border. isn't it 'safe' to assume that asking the cp agent at the counter would be sufficient enough to answer their questions? isn't that why they're there? i would think so. i've seen so much lack of knowledge and discrepancies with cp agents over time that it makes my stomach sick to realize that canada post does such a horrible job at releasing such information and updates and fails to ENSURE their agents, who, in the end, represent canada post, are on the up and up regarding such policies. and of course, i'm not talking about little discrepancies here and there, we're all human, but just a ridiculous amount of ignorance. our society is becoming one where more and more, consumers are on their own in conducting their own independant research to safeguard themselves. i've had many 'exceptions' made by canada post head office due to wrong information given to me by the cp agent, and never an argument, i'm sure its something they hear everyday.
Running out of patience!
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03-26-2007 02:18 PM
:-D I can't even get 'em to read the auction text, much less go elsewhere for more instructions ...
Running out of patience!
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03-26-2007 02:18 PM
Running out of patience!
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03-26-2007 02:34 PM
Running out of patience!
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03-26-2007 02:38 PM
Running out of patience!
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03-26-2007 02:49 PM
Bill treasure-pot
Bill
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03-26-2007 05:20 PM
My clients are mostly teenagers and young college students who have little patience.They don't have time to read apparently!
Running out of patience!
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03-26-2007 06:59 PM
