Seller Defects

[kcgwynne]

I was looking at my dashboard to see when my first defects will roll off. I was thinking they disappear after a year like feedback but when I looked at the bottom of the screen it stated the year is Jan 1 2014 to Dec 31 2014.

If this is true does that mean come Jan 1 2015 everybody starts at zero again or did I read this wrong?

[pjcdn2005]

does that mean come Jan 1 2015 everybody starts at zero again

No. For most of us, a defect comes off a year after it was received so unless you received all of your defects around January 1, you won't be starting at zero. However, if you have 400+ transactions in 3 months then the defects only count for 3 months instead of for a eyar.

[cumos55]

A Roll over....

January 1, 2015 comes  and December 2013 rolls off.

February 1, 2015 comes  and January 2014 rolls off.

March 1, 2015 comes  and February 2014 rolls off

Each seller looks back 12 months

Unless they meet that 4 month total... for number of sales...  400 sales and more 

[ricarmic]

My numbers were bouncing around a lot because I was just at the 400 cutoff, one month it was based on 402 transactions for 3 months, the next month whatever the number was for the last year....which made a big change....