03-27-2016 01:50 PM
I am finding more and more that for this particular account I should go to a store, if for nothing else than the number of free listing I would get. The first free 50 lists does not cover this account.
My question is ; I list in USD. With the new currency change, should I get a .com store, or a .ca store? If I go .com I will have to manually switch each listing as I currently list on .ca. Not what I am looking forward to. I know there will be a tool introduced sometime in May to help, but were are still in March.
Does anyone know if this new migration tool is going to work for the migration of .ca stores to .com?
03-28-2016 06:26 PM
I wished that we had a single page to consolidate the questions asked and the correct answers to save searching all over the place for answers.
Perhaps we should get Raphael or Rodney to pin a topic to the Site Issues forum with links to correct answers. It would save a lot time searching. Or perhaps they can add the their Seller Information page more FAQs with answers to all the questions asked.
03-28-2016 06:33 PM
"a single page to consolidate the questions asked and the correct answers "
That is a great idea.
Since you are the resident expert in using Turbo Lister in both currencies on both sites and your posts give definite and elaborate instructions, maybe you could start with a thread instructing sellers who want to switch to US$ on .com and those who want to switch to Cdn$ on eBay.ca
Once done we could ask Rodney or Raphael to tag it on top of the page.
Thank you for your help here.
05-17-2016 10:43 PM
How does one sign up for a .ca store exactly? I just called ebay and apparently as i have noticed the site directs you to .com to sign up for the store (which is what i have) and i am charged 300 plus conversion in my billing currency which is CAD??
Beth
05-17-2016 11:53 PM
I had thought that if you resided in Canada that your store was automatically on . ca and that you could not have a store on .com. Please correct me if this is not right. Thanks.
05-18-2016 12:04 AM
Apparently thats not the case. The lady i talked to said something me that stores are available on .com .uk and .de sites?
I dunno she didnt make sense I plan to call back to get another person in a day or two after getting some feedback from here. I have had my store for some time, but I was listing in USD and didn't notice much of anything on invoices with all the conversion rates. Now that everything in CAD on my ebay i noticed that I owed like 90.00 more then I figured i should which turns out to be the exchange rate for the 299.95 anchor store subscription.
Basically how does one go about switching to a .ca store if they exist? MY yearly subscription is good until 09/01/16 so September 1. If i need to cancel my store when is the best time to do that so i dont get charged middle of august? and then how do i proceed to get a .ca store?
Very complex since I have only ever logged in on the .ca site to list not sure how i have a .com store?
Thanks
Beth
05-18-2016 03:34 AM
Currency is irrelevant to this shmozzle.
If your item can ship to Canada and the USA for a single rate (letterpost/lightpacket) then you can keep your listings on dotCA or mover them to dotcOM.
If you need packet rates which vary by DESTINATION as well as dimensions and weight, you need Calculated shipping and should stay on dotCA, listing here in loonies.
Your customer will see your asking price in Search on their own home site in their own home currency.
Canadians in loonies.
Americans in USD
Brits in sterlng
Germans in euros.
And each will see the exact shipping cost to hes doorstep in his own currency too.
But if you decide to move to dotCOM and have USD as your primary currency, remember to set your Flat Rate at the highest possible for the given destinations, or you will lose money on shipping with almost every sale.
05-18-2016 04:37 PM
Yeah that wasnt my question but thanks for the answer 🙂
I switched to CAD for my listings when the change was announced (i sell less as a result) but that's besides the point.
I am wondering how as I have a STORE do i get one thats a .ca store? do I have to wait for my .com store to end in august? and cancel it and then resign up for an Anchor store to get a .ca store? if so how does someone get a .ca store since I cant seem to find any info on where to go for that?
Beth
05-18-2016 05:17 PM
@regs43 wrote:Yeah that wasnt my question but thanks for the answer 🙂
I switched to CAD for my listings when the change was announced (i sell less as a result) but that's besides the point.
I am wondering how as I have a STORE do i get one thats a .ca store? do I have to wait for my .com store to end in august? and cancel it and then resign up for an Anchor store to get a .ca store? if so how does someone get a .ca store since I cant seem to find any info on where to go for that?
Beth
I understood that any store owner can cancel their store on a yearly contract without penalty from May to June (exact date unknown) because of the new store fee changes in the 2016 Spring Seller Update. So you can do it now and get prorated refund. Once cancelled, you will be able to open a store on ebay.ca now that the eBay.com store is closed.
Please check into this as I am relying on my memory.
If you do it now you save on all the store monthly fees because you would be paying the amount in CAD.
Post back what you find out.
As for store categories, make a list of them as they might be lost and have to be recreated because you changed the ebay site. Maybe not. I opened a store years ago and reopen 2 more times and all was there when I reopened. But I did this all on eBay.ca store.
Pierre Lebel had an eBay.com store and moved to eBay.ca in the recent past. Perhaps he can share his experience with store categories and such when he did this.
PS If the Seller Update allows cancellation of the store now to June, any sellers with an eBay.com store might want to consider cancelling the ebay.com store and moving to eBay.ca to save on monthy store fees. Please check into this as mentioned above before taking this advice from me.
05-18-2016 05:23 PM
"As for store categories, make a list of them as they might be lost and have to be recreated because you changed the ebay site. Maybe not. I opened a store years ago and reopen 2 more times and all was there when I reopened. But I did this all on eBay.ca store."
Unfortunately, when I re-opened my eBay store on eBay.ca - after having closed my eBay store on eBay.com - ALL store category information was lost in the listings.
05-18-2016 06:07 PM
"Yes. Sellers with an annual subscription have 60 days after the Seller Release (June 5th) to change their Store level without a penalty. You may also cancel your store subscription without incurring early termination fees - if they applied. Please contact eBay customer service to change your subscription level."
this is what i found online for the seller update, i am waiting for eBay to call me back right now, and see where this goes.
Will update after that
Beth
05-18-2016 07:21 PM
@regs43 wrote:"Yes. Sellers with an annual subscription have 60 days after the Seller Release (June 5th) to change their Store level without a penalty. You may also cancel your store subscription without incurring early termination fees - if they applied. Please contact eBay customer service to change your subscription level."
this is what i found online for the seller update, i am waiting for eBay to call me back right now, and see where this goes.
Will update after that
Beth
You info came from here on eBay.ca site.
http://pages.ebay.ca/sellerinformation/news/sprupd16/features-fees.html#tab=faqs&faq=faq-fa-q14
I found this link with June 4th date on eBay.com. Since your store is on .com, which applies? No problem if done before the June dates.
http://pages.ebay.com/sellerinformation/news/sprupd16/features-fees.html#tab=faqs&faq=faq-fa-q16
Yes. Sellers with an annual subscription have 60 days after this Seller Update (until June 4th) to change their Store level without a penalty. You may also cancel your Store subscription until June 4th without incurring early termination fees (if they apply). To make changes, please go to My eBay.
05-19-2016 12:38 AM - edited 05-19-2016 12:41 AM
Well that was fun .... NOT took like 6 hrs to get a person on the phone, apparently a busy night
Ummmm, so you can close your store at this time for free (aka no extra fee for closing early) but from the sounds of the info there is no such thing as a .ca store anymore if there ever was one? it converts your fee cost (so my case 300usd to CAD like 388)
They are suppose to call me back but from the sounds of it a .ca store if it existed doesn't anymore and ur stuck paying the subscription fee for whatever store you choose in either USD or in Euros (German ebay) or Pounds (united kingdom ebay) apparently store fronts are only available on the .com .uk and .de platforms
So Pierre or anyone else who has an ebay.ca store what does your invoice say for may?? for the subscription fee costs? does it add up to the costs of whatever store you are signed up for or is it a converted amount to Canadian funds? and was this always the case or is it now different then it was in the past? aka are older invoices converted as well?
My billing currency is CAD and my store subscription fee is CAD 388 = 299.95USD for the Anchor store
I canceled my store while on the line with them and i could only open with .com so not sure
Beth
05-19-2016 12:46 AM
05-19-2016 02:02 AM
If I try to subscribe to a store on eBay.ca, I get to this page with Canadian pricing. The page is on eBay.ca
http://www.subs.ebay.ca/stores/select/basic
If I click continue on the above page, everything is on eBay.ca in eBay.ca prices.
Maybe because you just cancelled your ebay.com store is the reason why you are having trouble. Try tomorrow morning with a fresh clean browser and fresh eBay login. Make sure you clear you cache and cookies. Only login into eBay.ca Canada and try the link above.
I do not believe that eBay.ca stores do not exist anymore. As for eBay customer service reps, they have no clue what eBay is about and spout nonsense instead of saying they do not know.
05-19-2016 02:33 AM
Thanks for that link, they couldn't help me FIND that link as i had asked, useless!, they really have no clue what they are talking about 99% of the time, its a waste of time calling there usually.
Wonder if i need to wait until June 1 when the current store I have runs out (as per my canceling it tonight) and then reapply at that time? with the Canadian link you provided.
Beth
05-19-2016 10:32 AM
@regs43 wrote:Thanks for that link, they couldn't help me FIND that link as i had asked, useless!, they really have no clue what they are talking about 99% of the time, its a waste of time calling there usually.
Wonder if i need to wait until June 1 when the current store I have runs out (as per my canceling it tonight) and then reapply at that time? with the Canadian link you provided.
Beth
I saw a store last night on your id but did not know if was the old on .com or a new on.ca.
The old store is paid for the month and will only end at the end of the month it seems (guessing). Then you can start up on eBay.ca. Still guessing. You will have to wait and see on June 1.
If the store is cancelled and because you have so many listings running, how many listing will automatically renew on June 1 because they are GTC duration and you get charged insertion fees past the 50 free as a non-store. You might have to be up and at your computer at 12 midnight Pacific Time (ebay.com store so I assume it wil end at midnight PT) on May 31/Jun 1 to open a store on eBay.ca as soon as possible so that few auto renew on the 1st. Or you can cancel on the 31st of May any listings ending 1 hr before and after midnight. Just be aware of this possibility. You do not want listings to renew as non-store because you will be charged 10% FVF rate instead of lower store rate for the month they run as non-store.
Please take any comments above with caution. I may be wrong. No one at eBay will be able to give you an answer. Just be aware you may have a transition issue when the store ends on eBay.com.
05-19-2016 10:40 AM
"No one at eBay will be able to give you an answer."
That is unfortunately correct. The small staff in Toronto does not have the time nor expertise to deal with such issue. They rely on their counterparts in San Jose for information. And answering questions from Canada has never been and will never be a priority for the folks in California.
Customer service in the Philippines may not even know that eBay-Canada exists.
This is a typical Catch-22.
05-19-2016 11:47 AM
There is no real difference between having a store on eBay.com and/or eBay.ca except for the currency exchange differential (eBay.com charges the same amount in US$ as eBay.ca charges in Cdn$).
How much is your time worth?
To close a store on eBay.com to re-open it a few days later on eBay.ca will save the exchange differential on the monthly fees. That's it. It does not affect any other fees. It does not affect where you list and sell.
How much time will you need to make the change? How much is that time worth to you?
Good Luck.
05-19-2016 02:19 PM
Well 80.00 is 80.00 so its got some value. The amount of time to cancel a few listings on the 31st as mentioned was already on my mind so I dint pay anymore fee's.
It takes about 5 seconds to click a row of 200 active listings that could end around that time frame or however many it might be and actually end them, and takes about roughly 30 seconds to relist them as a group of 200 once i have the .ca store set up. I am awake at 3am anyhow so that part wont be an issue luckily! I do have like 140,000 free listings (from a promo) at the moment to use that are good until June 17th so worst case, will just end all my June 1 and 2 listings early and relist them in advance in case any issues arise signing up for a .ca store.
Thanks for the feedback everyone. I did try to sign up with the Canadian link last night after I read about it and it says I already have a store, so i do think I have to wait out the current subscription before I can move to the .ca platform.
Ebay is really not as easy as it used to be lol! And the customer service continues to be terrible whenever I call there, which I try and avoid as much as possible!
Thanks again, Ill update everyone around June 1!
Beth
05-19-2016 02:30 PM
I wish you the best of luck.
I have personal experience closing my store on eBay.com and re-opening on eBay.ca
I wish it were as easy as you expect.