Why is customer service such a joke on this site?

[950003njdevils]

I just got passed from person to person in their call center and then they sent me back to paypal, who told me to go to ebay in the first place. What a joke.

[femmefan1946]

What was your question?

The posters to this board have hands on experience as buyers and sellers, and don't work from a script.

[i*m-still-here]

Customer service has improved tremendously during the past few months.

All it took was to hire people who could speak English.

[2011limey1]

Too bad you had that experience.  I haven't called a lot, but when I have I've never had a problem.  If that particular Rep. doesn't know the answer, I've just been passed to someone who does.  Yes, femmefan is so right, there are so many knowledgeable people on these boards - did you get your answer eventually, if not.....post your question.  I certainly am not saying you were nothing else but being polite - that's the only way to go.

[kalvin@ebay.com]

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@950003njdevils wrote:

I just got passed from person to person in their call center and then they sent me back to paypal, who told me to go to ebay in the first place. What a joke.

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Hi 950003njdevils,

We definitely do our best to provide quality service - if there are ever situations where you feel that the service you receive is subpar, please reach out to me & we can look into it further.

Thanks, 

[afantiques]

reach out to me

Delighted to do so.

"reach out to me" is sub-par English, as is subpar.

"Contact me" is briefer, and devoid of the tone of synthetic management speak, uniformly despised by all who don't use it.