Again, it's not my responsibility to convince you, martnitomi, what the Original Poster should do but the notion of contacting Doug on the Floor at the Global Shipping Program hub in Kentucky is ludicrous. It's a logistics company responsible for handling (or mis-handling as the case may be) hundreds of thousands of parcels. They cannot stop drop and roll every time an order has reportedly gone missing to take that call and then search only for it. There are actual ways that a parcel trace is initiated and it doesn't begin with a call to a lunchroom in Kentucky. This is the logistics in logistics. It follows logical order.
As an actual SELLER familiar with the manner in which tickets and claims are opened and closed for carriers, I can tell you the only thing ebay will approve of the buyer in this case doing is following official channels to inquire as to what happened to their order. I'm not speaking in a hypothetical sense here, my advice is based on real-life, real-world experience using ebay as a buyer and worldwide seller and shipper. This case presents neither the time nor the place to pretend to be Sherlock Holmes and go knocking on the door of the sortation centre in the Kentucky with notepad, tobacco pipe and magnifying glass in hand. That is not good advice.
That being said, this entire argument, I suspect is pointless. The OP's use of the word 'rare' in an earlier post in this thread has led me to suspect their parcel was set aside because it contained some portion or component that is prohibited or restricted from entry of import into Canada.
The OP has not responded to my query about what this order contained so I will instead suggest he check it against this very useful and import link to information about banned or restricted items to all the countries in there world.
https://www.canadapost.ca/tools/pg/manual/pgIntDest-e.asp?letter=R%C2%A0
While it might be possible that an individual ebay seller may unwittingly slip something past Canada Customs that is listed below, any order being processed through the GSP will not. They will err on the side of caution, that is their job. If the OP's order contained anything that looked or smelled like an item listed below, this would be the reason for the delay. That, however, should have been communicated to the buyer long ago. But, like I said, due to the hundreds of thousands of orders processed, that communication may be been omit.
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Print this Table | CANADA (Country code: CA) Services AvailableFor a list of postal services available to Canada, contact the country of origin's postal administration. Import RestrictionsSenders should determine import restrictions from Canadian authorities before posting: - copyright works
- currency
- dead animals, including wild birds or their parts
- diamonds (rough)
- drugs and other controlled substances
- eggs, milk and other dairy products
- films
- fish, game, meat, poultry, fruit, vegetables and their products
- intoxicating liquors
- liquids, liquefiable substances and powders
- live chicks, parasites, leeches, bees and bees' wax
- medical material, including specimens
- plants, seeds, fruits, bark, plant parts and soil
- seed potatoes, onions and other raw root crops
- tobacco
- wheat, straw, bran, chaff, barley and their products.
Alcoholic Beverages The importation of alcoholic beverages (including wine) to Canada is strictly prohibited unless being mailed to a Provincial Liquor Board or Commission, or to a manufacturer or distributor of such beverages in Canada. Periodicals Canada prohibits periodicals: - that contain advertisement primarily directed to a Canadian market and which does not appear in identical form in all copies of that issue in the country of origin
- in which more than five per cent of the advertising content indicates specifically where goods or services may be obtained in Canada, or indicates specific terms or conditions relating to the sale or provision of goods or services in Canada.
Tobacco products Tobacco and tobacco products may be imported for personal consumption in limited quantities, provided that they meet the requirements of the Canada Border Services Agency (CBSA). Importation of tobacco products must also meet the requirements of the Tobacco Departmental Regulations available at the following website: http://laws.justice.gc.ca/en/E-14.1/sor-2003-288/219094.html and the Tobacco Act at: http://laws.justice.gc.ca/en/T-11.5/. NOTE: Labelling and stamping requirements of the Tobacco Departmental Regulations do not apply when an individual imports five (5) or less units of packaged tobacco. A unit is defined as: 200 cigarettes; 50 cigars; 400 tobacco sticks; or 400 g of manufactured tobacco. Electronic smoking products (i.e. electronic products for the vaporization and administration of inhaled doses of nicotine including electronic cigarettes, cigars, cigarillos and pipes, as well as cartridges of nicotine solutions and related products) currently require market authorization by Health Canada prior to being imported. Failure to obtain this authorization will result in your items being refused entry by Canada Border Services Agency (CBSA). For additional information, refer to the Notice - To All Persons Interested in Importing, Advertising or Selling Electronic Smoking Products in Canada on the Department of Health Canada website at http://www.hc-sc.gc.ca/dhp-mps/prodpharma/applic-demande/pol/notice_avis_e-cig-eng.php. Prohibited ItemsIn addition to items considered non-mailable matter by the Canada Post Corporation Act & Regulations (refer to the Canada Postal Guide under "Non-mailable Matter"), the following are prohibited: - bee-keeping apparatus, used
- chain letters and other literature pertaining to fraudulent schemes
- contraceptive devices and literature
- corrosives, nuclear substances or oxidizing substances
- counterfeit or imitation coins
- explosive, flammable or combustible liquids, gases or solids
- firearms, weapons and ammunition
- gold bullion, gold dust or non-manufactured metals
- hate propaganda
- live animals
- manufactured goods bearing insufficient markings or origin
- margarine or butter substitutes
- metallic labels
- obscene, immoral, indecent or scurrilous matter
- poisonous or infectious substances
- prison-made goods
- unlawful lottery tickets and advertising.
Documentation RequiredInformation regarding Customs can be found in "Customs Requirements" of the Canada Postal Guide. Invoice Commercial consignments valued at more than $1,200CDN must be accompanied by a certified invoice. The sender must send three copies separately to the addressee and include one copy in the article. Gifts Canada admits duty-free gifts up to $60CDN in value that are labelled UNSOLICITED GIFT. |
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