Occasionally, well into the process if all else fails, calling GSP CS “might” make sense now and then. It would yield results even less frequently.
As standard practice for a receiver/buyer to call GSP Customer Service to trace late or lost items seems counterproductive at best. In addition to ensuring that items arrive are buyers also responsible for ensuring that items are as described and without damage?
If buyers start calling GSP CS to trace late or lost items there would be chaos and that process would also open the doors to cases of potential fraud.
Virtually every GSP item has wonky tracking and also takes an excricitatinlgy long time to arrive. If buyers were invited to call GSP, their CS reps would be inundated with unwanted and unwelcome calls.
What makes sense is for buyers to give sellers the head’s up when items are late and for sellers to assist buyers.
If that doesn’t work then a PP case should follow.
PP will refund if the item doesn’t arrive in a timely fashion and if the item does arrive at a later date, buyers can always re-pay sellers if they choose to do so.
Calling GSP CS adds nothing to the process.
