Delivered to HUB

[bmspowersports]

It's been almost 3 weeks at the HUB. Ebay refunded my purchase however USPS states they delivered to the address that was provided. I've asked seller to provide proof that the correct delivery address was provided to USPS yet I've not received it and oddly he has yet to provide it after several requests. Can't help to think there is something not right here.

[mrdutch1001]

If eBay refunded your purchase, the seller is under no obligation to respond and whether or not the item has been delivered and/or where it has been delivered is irrelevant...You have been refunded. The EIS program is the eBay shipping process by which eBay takes the responsibility, not the seller... so that if something goes wrong, eBay will manage any issues....The seller  has no further obligation...

[bmspowersports]

I understand this however it doesn't resolve the issue as to what happened or who's responsible. Based on the numerous complaints about the HUB this may be a case for the BBB to look into since Ebay has yet to resolve the issue of items missing at the hub.
What good is a service if it consistently fails to deliver?

[brettjet38]

Why should the Seller respond to you, they have no reason, obligation, or need to. maybe your item was misaddressed or stolen?

What did you purchase?

Your issue is with eBay and the HUB as you call it, not the Seller, take up your "crusade" with them...

[bmspowersports]

Exactly! It's important to find out the facts in order to move forward so its important to ensure the seller had the correct address

[mrdutch1001]

"Based on the numerous complaints about the HUB this may be a case for the BBB to look into"

Really?  and just how is that going to solve anything?

BTW, Supposedly CP loses numerous packages yearly, have you or others reported CP to BBB ? ...and what was the result there?

I Agree that EIS has problems(I have never used it nor would I ever consider using it so EIS is of no concern to me personally)  ...but EIS is also still a work in progress so definitely needs improvement, modifications and/or whatever it takes to bring it to a more efficient workable level, but we don't live in a perfect world and EIS may be way less than perfect but it is what it is...use it or don't use it> You do have that choice!

[marnotom!]

Without being able to see the tracking for your item, I’m guessing that the “address provided” by USPS is that of the eIS forwarding hub, as your posts don’t suggest that your item made it out of the hub.

Items shipped and forwarded through eIS tend to dead-end at the hub if eIS isn’t able to forward them, either because of customs restrictions, or because the carriers eIS uses can’t or won’t handle them for safety or insurance reasons. The item can also dead-end if the seller hasn’t provided correct or sufficient information for eIS to work with when preparing the item for customs.

Items containing batteries seem to give eIS problems as well as automotive parts that may have fuel residue on them and objects that potentially can be weaponized.

I suspect your item did not get lost but instead just didn’t make it past the customs preparation stage at the forwarding hub for some reason. It would be nice if there was a scan event to reflect this, but right now it is what it is. Use your refund to purchase a replacement.

[femmefan1946]

Ebay refunded my purchase however USPS states they delivered to the address that was provided.

They did.

The seller who uses eIS ships to a plant in Glendale Heights IL.

Their responsibility for delivery ends there.

You were refunded by eBay/eIS not by the seller, who did their job and got paid for their item.

EIS is a Seller Protection program. It offers little for the buyer.

But your purchase was still covered by eBay's Money Back Guarantee when it was not delivered to your doorstep.

And you were refunded.

[femmefan1946]

this may be a case for the BBB

The Better Business Bureau is a franchised business which offers mediation services to local businesses in cases of customer dissatisfaction.

It is not a government department.

It has no legal standing.

If the parties decide to ignore the mediator's suggestions, the BBB can do nothing.

Which is why it was set up to begin with, to provide a smokescreen of respectability to businesses.

Full disclosure: We were members of the BBB for some 35+ years when we operated a shop in Ottawa.

[lotzofuniquegoodies]

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@bmspowersports wrote:
Exactly! It's important to find out the facts in order to move forward so its important to ensure the seller had the correct address

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@bmspowersports 

You may want to check with the link below to confirm your item can be shipped thru eIS to Canada. Sellers enroll in the program but many don't realize that EVERYTHING can't be shipped using it. Causes problems for buyers when stuff falls in the grey area. Items do get lost/delayed but most cases it would be the not permitted situation.

https://www.ebay.ca/help/policies/prohibited-restricted-items/prohibited-restricted-items?id=4207

[mrdutch1001]

Oh yes...and I wonder how many buyers and/or sellers ACTUALLY READ the details:

What kind of items can I buy using eBay International Shipping?

At the moment, eBay International Shipping is available on most items up to $2,500 item value (excluding taxes, duties, and delivery fees) and located in the US.

However, items included in eBay’s hazardous, restricted or regulated materials policy, and items that don’t follow our International trading policy are not available with eBay International Shipping. View a list of restricted or prohibited categories.

Note: This is not an exhaustive list and it may be updated based on transportation regulations and export laws, and on macro environment or international regulations."

[femmefan1946]

Another thought.

Many B2B  eBay purchases were shipped through GSP, although that was specifically not covered by their terms.

Then we say complaints about not getting a breakdown of import fee information from those GST registered businesses.

They were unhappy that they could not get their tax rebate on taxed imports.

I wonder if the same is true of eIS?  I haven't noticed any complaints.

[pjcdn2005]

Which facts are you not sure about? 

It sounds like your tracking said the item was delivered to the hub since you said it was there for 3 weeks.....is that right?  Is so, then you already know that the seller had the right address and that address is the only one the seller and usps uses.  When a seller prints the label through eBay the EIS transaction. number should show on the label and that number links the EIS your shipping information.  

The EIS does seem to have a processing problem at the hub as other buyers packages have been lost there or taken a long time to be sent out.  They are aware that there are problems so hopefully they are working on it. Based on the info in your posts this seems to be caused by EIS,not your seller.  

[reallynicestamps]

Based on the info in your posts this seems to be caused by EIS,not your seller.

Exactly.

And eIS/eBay pays a penalty when they do not deliver to to the buyer before the last estimated delivery date the buyer is given.

The buyer is refunded.

The only one who is "innocent" is the seller, who did their job and delivered to the Hub. Because they filled their contract, they keep the payment.