eBay

ricarmic · ‎08-07-2022

I happened to be speaking with a buyer on the phone and they relayed an interesting "glitch " experience they had which has prompted them to stop leaving feedbacks.

Their experience was that they went to leave a positive feedback, clicked 5 stars etc and at some point the comments aspect became AUTOMAGICALLY filled out. Worse yet it was very bad wording talking about the item(s) being fake etc. These were not their words and they could not edit it.

Because of their great concern for leaving the awful wording and being unable to change it, they backed out and sent a direct message to the seller advising them the feedback wasn't working and that they were very happy.

They also resolved not to use the feedback system anymore.

I did ask if they'd ever left any negative wordings for positives or anything in the past and they had not, so it wasn't even their words that showed up in the comment box.

Clearly a glitch, a rather worrisome one at that, but it does explain why there's at least one buyer that is willing but no longer actually providing feedbacks the formal way.

Note it wasn't a transaction of mine and the buyer did not report it in so I don't have more exact details but I thought it worth sharing here.

femmefan1946 · ‎08-07-2022

I've seen something similar.

Leaving feedback as a Seller for a buyer, the words that came up referred to a purchase I supposedly had made.

I found by fiddling about, that if you First fill in your FB, and Then mark it positive, the unwanted message does not appear.

Workarounds should not be necessary but here we are.

velvet@ebay

msau4301 · ‎08-07-2022

I too have seen something similar but have been able to work around the "automatic feedback" version as I skip past that part as soon as I see it. Note I always use the desktop version for stuff like that, app version is probably different. Good to know to keep an eye out (both as buyer or seller...I am most definitely both!)

darak10 · ‎08-07-2022

yes, i discovered the same thing.

darak10 · ‎08-07-2022

Ive had two customers tell me this, one regular, within the last couple days. Its a coding glitch of some kind during their recent reconfiguration of the feedback process. The workaround as described below addresses the problem but if customers are giving up and contacting the seller to express frustration this is big ux problem they need to address and fix.

lotzofuniquegoodies · ‎08-08-2022

@ricarmic wrote:
I happened to be speaking with a buyer on the phone and they relayed an interesting "glitch " experience they had which has prompted them to stop leaving feedbacks.

Their experience was that they went to leave a positive feedback, clicked 5 stars etc and at some point the comments aspect became AUTOMAGICALLY filled out. Worse yet it was very bad wording talking about the item(s) being fake etc. These were not their words and they could not edit it.

Because of their great concern for leaving the awful wording and being unable to change it, they backed out and sent a direct message to the seller advising them the feedback wasn't working and that they were very happy.

They also resolved not to use the feedback system anymore.

I did ask if they'd ever left any negative wordings for positives or anything in the past and they had not, so it wasn't even their words that showed up in the comment box.

Clearly a glitch, a rather worrisome one at that, but it does explain why there's at least one buyer that is willing but no longer actually providing feedbacks the formal way.

Note it wasn't a transaction of mine and the buyer did not report it in so I don't have more exact details but I thought it worth sharing here.

This is all part of the new eBay experience for leaving feedback reported on dot com recently (Sellers perspective. Sounds like the issues are reciprical). See attached. Aug 5, 2022. It sums up the concerns very well.

https://community.ebay.com/t5/Selling/New-Feedback-Flow-for-Sellers/td-p/33126956

-Lotz

See post 25 (house*of*paws) ....Buyers perspective.

avidhiker-33 · ‎08-08-2022

First noticed this Friday (08/05) when I left feedback for a seller I had purchased from and for a customer who had purchased from me.

In both cases the "comments" box contained suggested wording.

In both cases the suggested wording vanished as soon as I typed the first character of my own comments.

Just checked today (08/08) and the suggested wording is still appears.

When leaving positve feedback for a seller the suggested wording is: "Great find! I've been looking for this and considered two other options. This one looked most promising. When I got it, it was even better than the picture! Plus the extra detail in packaging made it perfect."

When leaving positve feedback for a customer the suggested wording is: "Great find! I've been looking for this and considered two other options. This one looked most promising. When I got it, it was even better than the picture! Plus the extra detail in packaging made it perfect."

!!!

femmefan1946 · ‎08-09-2022

FWIW- and longtime sellers with high feedback will find this easier to swallow than newbies trying to build a reputation- eBay does not use feedback to assess member accounts.

Some buyers do.

Most seem to think that 95% is a solid A, instead of someone who has so many Defects they are likely to be closed down.

38e_avenue · ‎08-09-2022

I also had another problem - I tried to leave a feedback for a seller, but the "leave feedback" button was greyed out, not active. Not possible to make the button work. I purchased already hundreds of items from this seller and left hundreds of feedback in the past.

byto253 · ‎08-09-2022

I leave feedback from "Manage orders awaiting shipment " by selecting the check box and clicking for feedback, that brings up drop down menu of feedback I have left and I choose it from there. The glitch does not show up that way, and it is the first I have heard about it.

femmefan1946 · ‎08-14-2022

The seller is a TRS and has the perk of delaying FB for seven days?

This allows unhappy buyers to discuss problems before leaving FB that cannot be removed.

lotzofuniquegoodies · ‎08-22-2022

@byto253 wrote:
I leave feedback from "Manage orders awaiting shipment " by selecting the check box and clicking for feedback, that brings up drop down menu of feedback I have left and I choose it from there. The glitch does not show up that way, and it is the first I have heard about it.

Just tried to leave feedback from orders page and got the following message.

Earlier today got an error message when I tried to respond to a message from Tasks on hub page. Had to go to messages directly to answer.

Does eBay test anything before implementing??

-Lotz

lotzofuniquegoodies · ‎08-24-2022

Just tried to respond to a feedback. When you do it signs you out..Repeatedly!!! Another improvement??

-Lotz

regs43 · ‎08-24-2022

I have had about 15 error messages today just moving around in the seller hub LOL

lotzofuniquegoodies · ‎08-24-2022

@regs43 wrote:
I have had about 15 error messages today just moving around in the seller hub LOL

Tried a reboot, cleared cache and cookies. Ummm nope. Not at my end. Seeing similar all over the place. Status page states everything is wonderful. Notes system maintenance for Thursday.

-Lotz

From dot com

https://community.ebay.com/t5/Selling/Item-Listing-view-errors/m-p/33169555#M2063124