Buyer asking for a refund to a prepaid card no longer has it

[collect540]

Hello,

Recently a buyer opened a return request for  "Missing Pieces''

N.B. The lising indicated that it was for CASE and Manual only, no game.

Nonetheless, I will honor his return BUT

He no longer has the prepaid card.

How will he be receiving the refund? Will it remain on eBay as credit in his balance? Or will it be returned to the original card?

All help and clarification is appreciated.

[pjcdn2005]

If eBay is unable to send the refund to the buyer's original payment method, we will refund the buyer via PayPal:

• If the buyer doesn't have a PayPal account, they will need to create a PayPal account with their eBay registered email address to claim their refund
• If a buyer doesn't want to receive their refund into a PayPal account, we ask them to contact Customer Service to discuss refund options 

If we're unable to send refunds to the buyer's original payment method or PayPal account, we may provide refunds by coupon or vouchers redeemable for purchases on eBay.

https://www.ebay.ca/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?...

[collect540]

Thank you for the response!