Caution folks Another GLICHE eBay Tr Pkt US Labels to Puerto Rico- Regular Seller for Regular Buyer

[intimewithmusic]

   I lost 2 hours today trying to expedite a $17 sale.  Maybe this news will help others.

Puerto Rico Tracked Packet USA label issue verified bu eBay. They have a gliche printing labels to Puerto Rico and advise to get the label printed outside of eBAy. 

EBAY "I do apologize for the inconvenience, I was able to confirm that this a glitch on our system. For now as a work around kindly purchase the label outside eBay.  If there will be a difference on shipping you can contact us back and we can process credit on the difference."

[recped]

What is the glitch?

Warning is nice but not so usefull if you don't explain what the issue is.

[pjcdn2005 · Accepted solution]

If the glitch was that it was showing as an international label rather than as a US label you just need to change the country from PR to US. 

[marnotom!]

Is a GLICHE a classy French glitch? 😄

[lotzofuniquegoodies]

Appears the glich or gliche'...your choice was being unable to print labels for PR and included an apology and a temporary solution.   Thankfully Shippo and CP  both have "working status pages" that are able to confirm  known issues with history. Compare that to the eBay which states ummm nothing. Even when there are known reported issues.

https://status.goshippo.com/

https://status.canadapost.ca/

https://www.ebay.ca/sts

-Lotz

[intimewithmusic]

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@marnotom! wrote:
Is a GLICHE a classy French glitch? 😄

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No. That would be "Gliche`   " ... Canadian is "Glitch Eh?" 🙂

[lotzofuniquegoodies]

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@intimewithmusic wrote:

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@marnotom! wrote:
Is a GLICHE a classy French glitch? 😄

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No. That would be "Gliche`   " ... Canadian is "Glitch Eh?" 🙂

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At one time wasn't spell check in the discussion posts and everywhere else in eBay automatic? Now appears only way now is manually.  I don't even see anything from the listing page to spell check. As for Canadian spellings, like eBay CS probably isn't even aware their are variations between the 2 lands.

-Lotz

[intimewithmusic]

I'm making this big to help newer sellers find this, not because I have a great singing voice...

Thank you @pjcdn2005 !  Changing the country from Puerto Rico to USA is part of what's required for sure. That's been going on for years and years.

  This was a new  "cloned glitch variant". 😞

I've had this happen with an Australian label. Too many characters or too many duplications. The town's name was crammed into 2 places in the address. The country was fully named in 2 places and abbreviated in another.  The buyer has used the same addy for a long time so other sellers in the know must tweak it or USPS may auto-correct it. Canada Post (on any platform) will reject it.

The solution was to deconstruct everything and rebuild the address into a Canada Post accepted format. As Pj said the country was changed and the duplications carefully removed. "Puerto Rico" becomes the State, not the country. 

Disclaimer for new sellers: If you do this you risk losing your eBay protection. The policy states you must ship to the eBay supplied address. As well, this customer service representative said this is a NEW glitch. She offered to compensate me (without limits) to purchase a label from somewhere else . She did not say it couldn't be UPS or Xpresspost which would cost over a hundred dollars. I would think If  sellers can troubleshoot this a properly  trained CSR  should too. If you contact them take the advice with a grain of salt and get a chat transcript.

 She also told me I could cancel the order and use "Address Issue" as the reason. The CSRs advice says  "I'm new ..." which is why this community forum and the good folks here are so much help! 

Thanks to all here who do what you do so well!

[intimewithmusic]

@recped wrote:

What is the glitch?

Warning is nice but not so usefull if you don't explain what the issue is.

If you re-read the initial post I had said I was unable to print a label. that was my dilema. The eBay representative described the glitch below that in my post "

EBAY "I do apologize for the inconvenience, I was able to confirm that this a glitch on our system. For now as a work around kindly purchase the label outside eBay.  If there will be a difference on shipping you can contact us back and we can process credit on the difference."

It's possible I didn't make that clear enough.

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[pjcdn2005]

It is an ebay glitch in that they allow an address to be entered that isn't formatted correctly  but as you pointed out, it wouldn't work on any CP platform until it is corrected.  I've seen that over the years on both .ca and .com and I've just corrected it so that the label could be printed.  It's frustrating and a time waster but  fixable at our end.  Similar problems happen on usps as well, especially for addresses outside of the  50 states.  I am surprised that it was referred to as a 'new' glitch by customer service. But then I suspect that they don't have much experience with printing labels.

If all you are doing is formatting it properly and deleting duplicates in the address, ebay community reps have said that it doesn't count as changing the address, it is just basically moving things to the correct area.  I wouldn't have a problem fixing the address, some sellers may. That's their choice. 🙂

[intimewithmusic]

 That's good to know.  (The "verbal leniency").  In this case it's only a few dollars at stake. If it was expensive I think going by the book (or chat transcript) adds security. 

Correct me if I'm wrong but I think as a buyer you're allowed more than one "Ship-to" address? People in countries that are excluded use them to reduce shipping costs by using the address of a freight forwarder and/or to bypass county exclusions like Russia.   I've chatted with this buyer. We're both percussionists and he's very nice. (Most of my PR orders are to percussionists).

   I thought of suggesting he adjust his account address  or to add an "eBay" friendly one. Upon giving it some thought I think it might be rude. A lot of people in Puerto Rico must be annoyed by the high exclusion rate. EBay likely loses a lot of sales for no reason. The "excess of characters" error has come up with Australia orders before  but I've never seen it combined with another error.  It's surprising they let this continue.

  intime

[pjcdn2005]

Yes, a buyer can have many ship to addresses. They have to choose the one they want to use just before they pay.

If I was sending an expensive item I don't know if I would 'fix' the address either.  I suppose it would depend on the extent of the 'fix'  and where the item was going.

[lotzofuniquegoodies]

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@pjcdn2005 wrote:

It is an ebay glitch in that they allow an address to be entered that isn't formatted correctly  but as you pointed out, it wouldn't work on any CP platform until it is corrected.  I've seen that over the years on both .ca and .com and I've just corrected it so that the label could be printed.  It's frustrating and a time waster but  fixable at our end.  Similar problems happen on usps as well, especially for addresses outside of the  50 states.  I am surprised that it was referred to as a 'new' glitch by customer service. But then I suspect that they don't have much experience with printing labels.

If all you are doing is formatting it properly and deleting duplicates in the address, ebay community reps have said that it doesn't count as changing the address, it is just basically moving things to the correct area.  I wouldn't have a problem fixing the address, some sellers may. That's their choice. 🙂

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One other part of the equation that can cause problems/delays (Canada) is a mailing address that includes both a street address AND a PO box. (Unable to confirm if this would also be an issue for US addresses). The postal code in the majority of cases will belong to one or the other. Not to both. From personal experience packages with these situations will require CP to confirm which one the postal code belongs to before delivery will happen. Something that is not built into address entry with eBay as a red flag. (I had 1 package where it added a 3 day delay to a very small town in Alberta.)

Why it is always a good idea to do a bit of due diligence before creating the label, especially for an account with no feedback.

-Lotz

[intimewithmusic]

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@pjcdn2005 wrote:

Yes, a buyer can have many ship to addresses. They have to choose the one they want to use just before they pay.

If I was sending an expensive item I don't know if I would 'fix' the address either.  I suppose it would depend on the extent of the 'fix'  and where the item was going.

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:0)
You might enjoy seeing your helpful post from 4 years ago... This problem just won't get fixed. 

How much is eBay paying you to do this anyway? YOu have generated a lot of FVFees to PR for them for sure! 🙂

 

[pjcdn2005]

Lol  I guess some things never change.