Seller Central

shipping bug to Yukon Territories postal codes

I recently had an order from Whitehorse, Yukon and, instead of them being charged $111.69 as per my shipping rate tables, they were charged $34.51 which is the rate to urban Alberta, my province of residence. Ive had this issue before, a few months a...

Canadapost lettermail to USA

I have some items to ship that are < .8" thick which is the lettermail maximum (<80grams). I usually enclose them in cardboard so they lay flat and even in the envelope (4"x6"). Sometime i get hassled by the clerk to use parcel service and/or fill ou...

Always ask buyers for phone number no longer working

I have selected "Always ask buyers for phone number" in my shipping preferences. However for the past few months buyer's numbers are no longer showing up in the order page. I used to be able to inspect the page source and find the number through ther...

Resolved! eBay should start their own mail service

I think eBay should create their own parcel delivery service. I believe if they were held to the same standards they set for the sellers, who have absolutely no control over an item once handed off to Canada Post "etal", they would soon realize their...

It is hard to argue against the promoted stats...

As the regulars here know, a few weeks ago I moved the remainder so that ALL of my items were running under the original promoted listings program, using the wee 1% rate (there is a portion of the oldest items that are at 1.5% to put them ahead of th...

Ebay seller fee totals are averaging 17-21% now?

No wonder they made so much more last year, covid notwithstanding. I'm not even sure some of the fees are even legal under Canadian law. Charging a fee on the seller for taxes paid by the BUYER? We have nothing to do with it, it's not money WE receiv...

Calculated shipping issues. (an ongoing problem)

Many items will not calculate shipping for US customers. @pjcdn2005 RE:There is a good chance that the calculator is working but that some of the information entered doesn't fit with certain parameters. Canada Post lists minimum size requirements for...

Resolved! Calculated Shipping not working SOMETIMES for US or International Customers

Calculated shipping is not working for me on SOME listings. I had a message from a US customer asking what the shipping cost of an item was. I tried to use the calculator in the shipping info screen in the listing, but it comes back with: Shipping co...

Scammed as seller

i just started ebay about 6-7 weeks ago. i started selling on ebay to get rid of my pokemon card collection. long story short i didnt know how important tracking was and sold someone a card for 45$ a few weeks ago, they messaged me and told me their ...

Third-Party Asking Seller About a Recent Sale

Hello, Just recently, I had a third-party watcher inquire about the fulfillment status of an item I sold recently. They were asking if the buyer actually paid for the item or if they cancelled. I don't want to be rude and not answer (the question doe...

Input request on item

I would appreciate your input and to check if my understanding is correct. I sold an item that was delivered on September 30. Today I got an email from the buyer indicating it required a repair that cost $40, and requested I reimburse $40. On a polic...

Anyone with recent experience in shipping to Czech Republic ?

I have never had a buyer from Czech Republic. Curious about how reliable postal service is over there? A quick Google says "not reliable" lol so just wanted to hear from sellers here as well! TIA

buyer contact right after a purchase claimed it was an unauthorized purchase request a refund

a buyer contacted me right after making a purchase for over $500, telling me that the purchase was an unauthorized payment, and want it canceled and refunded right away while he contact his bank for a refund.so without thinking too deep into it i did...

Resolved! Why ebay is charging GST and QST on a sales which is outside Canada

Final Value FeeVariable percentage · Computers/Tablets & Networking category -US $5.93Rate for US $0.00 - US $7,500.0012.55% International FeeCharged because the delivery address is in United States. Final amount: US $94.480.4%-US $0.19 Item fee subt...

How to ship media mail with chit chats

Hello,I am an Ebay seller who practically only sells books in large quantities. Each box I send out is over 20 lbs. I was looking if Chit Chats had media mail and they did. However, I have been trying to make a shipment with media mail and have not y...

No sales for days - then 7 in one day... ???

Ever get a "wave" of sales between really, really dead periods? Is it a coincidence, or is it by design???I'm convinced that Ebay's search engine is preventing buyers from finding my listings - that is, UNTIL someone else buys something... then all o...

WWYD, a person keeps emailing me offers?

I have a couple of CD's that this person wants and he/she has offered me 1/3 of what I am asking. I politely responded thanking them for the offers but I wasn't accepting offers at this time. They emailed me again raising their offer by $5. I am not ...

Resolved! New Seller: Insurance vs no insurance

Hello! I am new-ish to selling on ebay, and haven't sold anything "worldwide" since I've been active.My question is regarding insurance. I am currently looking into adding worldwide shipping (potential buyer in Israel) For shipping options that do no...

Undeliverable address return

I just received back a package i sent lettermail on november 6th. It is wrote ''no such adress'' so it was for whatever reason undeliverable. They highlighted the city and wrote ''not '' meaning postal code or whatever does not fit with the city i do...

Managed Payments...I need help... eBay keeps saying I have to update account details on file.

I keep updating my bank info but I still get the header I have to update account details. I got my P.A.D. agreement on my messages so I thought I was good to go with eBay and CIBC. I get failed messages from eBay regarding payments from my bank. And ...

How to deactivate Promotion Express Notification Cash Grab after posting an auction?

How do I turn off this annoying Promotion Express reminder after posting each auction? I'm not about to indulge eBay in yet another fee based cash grab...

Resolved! Canada Post Prepaid Envelopes/Boxes - Refundable?

Does anyone know if prepaid items are Returnable for a refund with receipt? I bought the wrong size Xpresspost envelope and need to return it (I doubt it'll ever get used). I can't seem to find any definitive return policies for retail products onlin...

Re reply to question asked in weekly chat

tyler@ebay When asked about the invoice number that eBay labels was putting in the tracking field for small packet your reply was.."Currently Canada Post does not offer tracking for Small Packet, but gives the receipt number as the 'tracking number' ...

Correct postage information when selling on .com

I am starting to sell on ebay again after a 2 year absence. I've got the ebay.ca selling site figured out re postage, now I am trying to use my 50 free listings on .com but I cannot figure out how to do calculated shipping to the USA and Canada. I've...

Need help. I keep getting harassed.

This is happening to me. A customer from Mexico messaging me from two different accounts. Both look very similiar. I originally told him I only ship to USA and Canada. He then asked if i can send it to toronto to his friend and his friend would send ...

shipping options - changed

Hi CTS folks, it's been years since I was on this forum (but I still lurk occasionally !!) . Could one of you very informed folks advise me why my shipping options have totally changed? When I create a listing, I no longer have the option for US (sel...

ebay is double-charging the fees with a new refund process

ebay has come up with a new refund process that could charge another fees.I've made 3 sales from 3 different buyers. one of them changed their mind and asked me to cancel the order which I did immediately.Later, I've got the payout from 2 sales, but ...

Reporting a buyer

How do I report a buyer to Ebay. A customer purchased a card in June, left feedback already, and today, December, sent me an email wanting a full refund because he never received the card. Smells fishy!

How are you choosing to manage the risk of lettermail to BC?

For people who sell cheaper items via lettermail, have you taken any temporary action to deal with the probable issues getting items to BC? If you live in BC, have you successfully received lettermail from out of the province since the highway closur...

My shipping weight keeps disappearing

I post on .com since list perfectly doesn't support .ca, I noticed that my shipping weight keeps disappearing, I use the global shipping program. My other platforms are super busy but eBay is almost dead, I tried bulk reset. Am I entering the weight ...