EIS Question... EIS not showing when I have direct shipping set to that country

[vintageandglamor]

If I have direct shipping to the USA (or any other country) enabled, it does not show the EIS option. When I delete the USA (or any other country) from my direct shipping, EIS shows. I was under the impression EIS should show even when I have a direct ship to that country as an option?

I have uploaded a screenshot where I add/remove a country and EIS shows/is removed as I adjust which country I ship to.

I want both direct shipping and EIS to be a customer option on my listings.

I emailed EIS last week but no response so asking here if anyone else has this issue.

[jtg204]

Currently, EIS does not show up if your shipping price is lower than the EIS price for the country.

[jtg204]

Something might have changed again, today I'm seeing both rates now on some listings that only had one before, and EIS is missing on others for US only.

[byto253]

I set shipping to a US address and looked up one of your items in .com and only got the direct shipping options.   I also added it to a cart and clicked through to checkout and only got the direct shipping option.

I had thought buyers got the option for EIS on checkout but did not see that.