Extremely Excessive Fedex Overcharge

[rycoo3047]

Hello, 

Recently received an additional charge for a FedEx label purchased from eBay. Originally quoted at $18.30, ended up charging me an additional $1431.25. I measured and weighed my package and even added a buffer to ensure I was overestimating by a little bit at the time.

When I look at details they claim my package dimensions are 300 times the actual size and weight that I inputted so this is not just a minor dimensional weight adjustment. This is quite literally impossible, even the delivery photo from FedEx confirms their dimensions are far from accurate.

Of course it is Christmas so getting a hold of customer service is near impossible - yet the email I got from them is letting me know that they're taking $1431.25 from my account within 3 days. 

How is this fair? Does anyone have any advice?

[john_koenig99]

It sounds like a big system glitch on their part. You need to get ahold of someone at eBay and/or FedEx asap. They should be working tomorrow, at the very least. 

[lotzofuniquegoodies]

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@rycoo3047 wrote:

Hello, 

Recently received an additional charge for a FedEx label purchased from eBay. Originally quoted at $18.30, ended up charging me an additional $1431.25. I measured and weighed my package and even added a buffer to ensure I was overestimating by a little bit at the time.

When I look at details they claim my package dimensions are 300 times the actual size and weight that I inputted so this is not just a minor dimensional weight adjustment. This is quite literally impossible, even the delivery photo from FedEx confirms their dimensions are far from accurate.

Of course it is Christmas so getting a hold of customer service is near impossible - yet the email I got from them is letting me know that they're taking $1431.25 from my account within 3 days. 

How is this fair? Does anyone have any advice?

---

@rycoo3047 

@john_koenig99 

Sadly or unfortunately this is a long know often reported issue with eBay labels and fedex. See discussions attached from 2023/2024. There has never been a posted solution from eBay as to the why. The only thing that "sometimes" work is pleading your case with Fedex directly and hoping for the best. 

2023

https://community.ebay.ca/t5/Seller-Central/Additional-costs-for-FedEx/m-p/493816

2024

https://community.ebay.ca/t5/Seller-Central/FedEx-overbilling/m-p/508519

devon@ebay  Would it be possible for eBay to include a detailed explanation for these belated charges sellers KEEP getting when using Fedex? One small observation I have noted with anything that could be a cubing issue is eBay moves the length measurement to 2nd place when they transfer to the calculation. Length with ALL couriers should be first. This will throw off the calculation if the courier decides to use method 2 for calculating package size.

Please see discrepancy between OP's measurements and audit.

[reallynicestamps]

If worse comes to worst, there is always Small Claims Court.

And in between, possibly a Not As Described chargeback on your credit card. How was the charge paid?

[rycoo3047]

Update:
Spoke to ebay customer service and they have seemingly filed a dispute with fedex on my behalf. The customer service person I spoke to was very confindent that it would be reversed within 10 business days. She mentioned that these overcharges are especially taken care of the first time that this happens on someone's account. 

Spoke to me about dimensional weight etc. which isn't really applicable in this case but mentioned it anyway. 

Will update this post when the charge is confirmed reversed.

Thank you to everyone for the help/input. 

[electronicsextraordinaire]

so what happened?

[recped]

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@electronicsextraordinaire wrote:

so what happened?

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You need to tag them or they are unlikely to ever see your question.

@rycoo3047 

[rycoo3047]

Apologies as I didn't see the responses.  It eventually got sorted after just over a month of back and forth. 

Fedex didnt respond within the dispute window the first time ebay contacted them, I had to contact ebay to have them reach out a second time. Apparently it was approved but then I called back a few days later for an update and they had no evidence fedex ever responded and told me I'd have to start over and wait again (this time 21 business days). This time they seemingly marked it as "urgent".

Long story short, I ended up getting a confirmation email that told me that fedex charged cause I went over "dimensional weight" (which was a clearly a massive error) but that they would be refunding me within 14 business days. The email did not awknowledge any error or wrongdoing on fedex's part despite the weight being 300 times the actual weight and the dimensions being rougly four times that of the actual package.
I am under the impression it was only overturned because It was a first-time occurance on my profile. I have stopped purchasing labels via EBAY as it makes it extremely difficult to speak with the shipping companies if you don't buy from them directly. Fedex won't speak to me because techincally Ebay is their customer. 

[montreal.classic.camera]

Title: eBay Overcharging & Systemic Issues — Collective Legal Action for Affected Sellers

Hello everyone,

I want to share my experience with eBay — this looks systemic. This year alone, I’ve been overcharged $200–$300 in total, and after more than 8 hours on calls and messages this month, I still have no resolution.

⸻

1. FedEx Overcharges

I buy the label on eBay at the displayed price, but later I’m charged 2–3× more.
I always enter 100 grams more and 2 cm more than the real measurements to be safe.
The official FedEx office measures the packages themselves — everything is correct.
Small differences like 15 cm vs. 17 cm normally don’t change the rate, yet I still get huge overcharges.
After 3 months, eBay refused to refund anything.

⸻

2. UPS

A similar issue happened once with UPS.
After calling eBay i got the refund , it depends on which supervisor you talk to whether you get a refund.


⸻

3. Canada Post — frustrating and repeated
• Bought a label, but declared value was wrong.
• Called eBay and Canada Post to edit it — both said impossible, had to buy a new label.
• Told unused labels would not be charged.

I used only the corrected label but was still charged for both — happened 2–3 times this year.
When I asked for a refund, they said:
“It has been more than 3 months, we cannot do anything.”

Even though:
• The first label was never scanned or used
• I followed all instructions
• eBay claims unused labels won’t be charged

⸻

4. Customer Support

Every supervisor gives a different answer.
One admitted it was a “glitch,” apologized, and promised refunds — nothing was received.

⸻

5. Systemic Issue

Repeated overcharges, contradictory instructions, and refusal to fix anything after months makes this feel systemic.
Why do glitches always work against sellers? Why can’t refunds be issued after 3 months?

⸻

Collective Legal Action for All Types of Losses

I spoke with a notable lawyer in my family.
If other sellers have experienced any financial loss on eBay — shipping labels, fees, overcharges, or other errors — please reply or contact me.

We work hard — we shouldn’t lose money due to glitches, billing errors, or eBay’s system.

Please share your experience.

[flipistics]

1. Fedex seems to have a reputation for doing this sort of thing regardless of where the label was purchased. I really don't know why eBay even provides them as a labels option anymore. I highly doubt it's an eBay thing, and I suspect the terms you agree to when you purchase the label probably absolve eBay of any liability when it comes to mistakes made by Fedex. I absolutely refuse to use them.

2. I've had zero issues with UPS and I use them a lot (domestic only).

3. Are you sure you were ACTUALLY charged for the label? If you go to the payments summary, does the label show up there as having been taken out of your account? Who did you ask for the refund, eBay or Canada Post?  You can file claims with Canada Post directly even though it's eBay's account.

[clemowbooks]

FedEx is the culprit. 
I suspect that because most of their business is with mailroom clerks in large companies, that they can get away with overcharges because it is too easy for the bored clerk to overlook and too expensive for the accounting department to pursue.

The best advice is to avoid FedEx.

There has been an ongoing problem in the past few months with Expedited Lite being charged as Expedited, and that does seem to be an eBay programming error.