Extremely Excessive Fedex Overcharge

[rycoo3047]

Hello, 

Recently received an additional charge for a FedEx label purchased from eBay. Originally quoted at $18.30, ended up charging me an additional $1431.25. I measured and weighed my package and even added a buffer to ensure I was overestimating by a little bit at the time.

When I look at details they claim my package dimensions are 300 times the actual size and weight that I inputted so this is not just a minor dimensional weight adjustment. This is quite literally impossible, even the delivery photo from FedEx confirms their dimensions are far from accurate.

Of course it is Christmas so getting a hold of customer service is near impossible - yet the email I got from them is letting me know that they're taking $1431.25 from my account within 3 days. 

How is this fair? Does anyone have any advice?

[john_koenig99]

It sounds like a big system glitch on their part. You need to get ahold of someone at eBay and/or FedEx asap. They should be working tomorrow, at the very least. 

[lotzofuniquegoodies]

---

@rycoo3047 wrote:

Hello, 

Recently received an additional charge for a FedEx label purchased from eBay. Originally quoted at $18.30, ended up charging me an additional $1431.25. I measured and weighed my package and even added a buffer to ensure I was overestimating by a little bit at the time.

When I look at details they claim my package dimensions are 300 times the actual size and weight that I inputted so this is not just a minor dimensional weight adjustment. This is quite literally impossible, even the delivery photo from FedEx confirms their dimensions are far from accurate.

Of course it is Christmas so getting a hold of customer service is near impossible - yet the email I got from them is letting me know that they're taking $1431.25 from my account within 3 days. 

How is this fair? Does anyone have any advice?

---

@rycoo3047 

@john_koenig99 

Sadly or unfortunately this is a long know often reported issue with eBay labels and fedex. See discussions attached from 2023/2024. There has never been a posted solution from eBay as to the why. The only thing that "sometimes" work is pleading your case with Fedex directly and hoping for the best. 

2023

https://community.ebay.ca/t5/Seller-Central/Additional-costs-for-FedEx/m-p/493816

2024

https://community.ebay.ca/t5/Seller-Central/FedEx-overbilling/m-p/508519

devon@ebay  Would it be possible for eBay to include a detailed explanation for these belated charges sellers KEEP getting when using Fedex? One small observation I have noted with anything that could be a cubing issue is eBay moves the length measurement to 2nd place when they transfer to the calculation. Length with ALL couriers should be first. This will throw off the calculation if the courier decides to use method 2 for calculating package size.

Please see discrepancy between OP's measurements and audit.

[reallynicestamps]

If worse comes to worst, there is always Small Claims Court.

And in between, possibly a Not As Described chargeback on your credit card. How was the charge paid?

[rycoo3047]

Update:
Spoke to ebay customer service and they have seemingly filed a dispute with fedex on my behalf. The customer service person I spoke to was very confindent that it would be reversed within 10 business days. She mentioned that these overcharges are especially taken care of the first time that this happens on someone's account. 

Spoke to me about dimensional weight etc. which isn't really applicable in this case but mentioned it anyway. 

Will update this post when the charge is confirmed reversed.

Thank you to everyone for the help/input. 

[electronicsextraordinaire]

so what happened?

[recped]

---

@electronicsextraordinaire wrote:

so what happened?

---

You need to tag them or they are unlikely to ever see your question.

@rycoo3047