Did you add your Buyers ID to the box at under the following text? You should as I had the same issue, once the Buyers iD is noted you can hold items for Buyers.
"If you want to exclude buyers from having their items awaiting payment automatically cancelled, list them here."
Preferences for items awaiting payment
If a buyer does not pay for an item they’ve committed to buy, you can set the transaction to automatically cancel after a selected timeframe.If a buyer does not pay for an item they’ve committed to buy, you can set the transaction to automatically cancel after a selected timeframe.
Automatically cancel unpaid itemsAutomatically cancel unpaid items
Select how long buyers have to pay for items. After that time, items still awaiting payment are automatically cancelled.Select how long buyers have to pay for items. After that time, items still awaiting payment are automatically cancelled.
4 days
Automatically relist cancelled itemsAutomatically relist cancelled items
If you want to exclude buyers from having their items awaiting payment automatically cancelled, list them here.
Separate multiple usernames with a comma or list each on a new line.Separate multiple usernames with a comma or list each on a new line.
