Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Charge to My Account for DVD Sale?

So, I made a sale of a DVD last week. I marked the item as shipped (letter post) and an hour later the Buyer said he was not happy with the item, because he noticed a "scratch." He asked for a refund and he submitted a Charge Back through his financi...

What happens to my store categories if I switch my store from .com to .ca?

Almost tagged on to ricarmic's post but thought I should start a new one here. Canadian listing on .com but paying my store fees in US$ because that is how I set up my store many years ago. I'm tired of paying in US and having it converted to Cdn. Do...

Resolved! For those who've downgraded a store, does it matter when you downgrade in the month?

I'm going to downgrade my store, store renewal is June 1. I'm of the mind that if I downgrade today, I'm prepaid till the end of May anyway so the Anchor rules apply to the end of May and then the Premium level rules apply. I've looked in the documen...

Facing item swap scam

Sold a trading card graded, the slab had damage on a corner. The buyer opened a return claiming he cracked the slab to take the card out and the card inside is counterfeit. Asking refund or replacement. I gave benefit of doubt at first but after a fe...

Ebay is useless and helps buyers scam sellers

Ebay, its customer service and leadership team is useless. They don't know how to do simple math, common sense, or shipping practices. The overall customer service experience is garbage considering the amount fees they charge. They should be renamed ...

Canada Post tracking not updating on Ebay......A G A I N.

sigh......it's a never ending struggle with Ebay glitches. Canada Post tracking is not updating at all on Ebay, again. Last time this happened it was over a year before it was fixed. Last time there were at least partial updates. This time no updates...

Is harmonized system code really necessary? If so, when?

I don't ship to us often. It's usually 5 or 6 times a year, and when I created shipping labels for us shipping from canada post online, I never input harmonized system code ever. I actually didn't even know it was there to input until today. lol I've...

Buyer asking me to change delivery address after item already delivered

Hello - I'm a Canadian seller who recently sold an item to a buyer with a Canadian shipping address. The item was shipped via Canada Post, and the tracking says the item was successfully delivered a week ago.Today, the buyer messaged me saying that t...

Purolator tracking not updating on ebay despite full and normal updates on Purolator website

Is anyone else having trouble with manually entered Purolator tracking numbers not updating on ebay? It's happened 7 times now starting beginning of April, prior to that it worked fine.What am I doing wrong? What do I do? They all do not update beyon...

listing new items limit for month reached now what

as my problems with ebay contiune -- even with them so kind as to reesate about 1000 of my 1900 listings now then now tell me i cannot relist any more items even when i sell one ot two i am not allowed to then relist one or two more items till a late...

Need customer email in order for canada Post to find package

I have a package that is going around in circles in Ohio which is being forwarded to a different address and then send back only to have the process start over gain. This is a regular customer who has successfully recieved packages from me both befor...

No action from eBay

Buyer gave feedback reading "Item did not arrive". In fact, tracking shows "Item delivered on Mar 26". I asked the Buyer about his false feedback. He replied: "I left the feedback before the Item arrived (within the required delivery time). But now I...

What to do next...

Hey,Relatively new seller here. A customer received an item that was damaged. I reported it to the post office and they refunded me the total value. My question is... Do I offer the buyer to return the item and refund him (less a percentage?) Who pay...

Drop and drag

Anybody else having trouble to drag and drop their photos when listing an item. When I click on the photo to drag a larger photo appears and wants me to edit. Any help would be apperciatedThanks

Ebay scamming me final value fee on the taxes they stole

I sold an item for 175 and they scammed an extra 25$ from the buyers and they are taking final value fee on the tax they stole then charging me tax on top of that. talk about double jeopardy and just ripping people off!!

Canada Post Lable purchase system down

Canada Post Lable purchase system down noticed it from last night MAY 1 9PM eastern time.Still down thus cant print any Canada Post postage lables.So we just wait and hope they get it running have a few light expidite packages to send and hope it don...

Item Description missing

Can you please look at "Al Green - Lay It Down (CD 2008 Blue Note EMI) Near MINT" The item description seems to say "we looked everywhere" . Is this just a bug for this one. Maybe I should amend the listing.

Ebay charging taxes on taxes with sellers.

I been with ebay since the first year. This account for 23 years. I just know my seller fee gets taxed. But then ebay taxes the total with the other taxes added.Ex: item price $100Shipping $20Sales tax $4.40Total $104.40Then use that total for final ...

Getting this error when setting up a campaign: This listing cannot be added to your campaign

Error Message:This listing cannot be added to your campaignThis listing is processing. Listings in recently edited campaigns may take up to 15 minutes to appear or disappear.It has been like this since Monday, I tried to wait for an hour and nothing ...

How do sellers manage cheaper shipping on low cost items?

Hello to everyone in the community or reading this thread. I am curious to know how sellers manage to give a cheap shipping cost to buyers on low cost items below $10.00. I would like to provide better options to my customers but the shipping cost is...

DESCRIPTION MISSING IN LISTINGS

@devon@ebayHave noticed over the past couple of days, that when I go to view my listings I often get this(screenshot):I expect it to be just another of eBay's glitches but if this is happening to other sellers as indicated from discussions on the .CO...

Items sold as lot and shipping to the US with Fedex. Is there a potential problem with customs?

I sold some scrapbooking punches as a lot to a US customer. They are going Fedex International 2 day shipping which I am happy about. Now I am wondering if because I sold them a lot grouping of items, and that they are declared as a lot grouping of i...

Resolved! Is there some kind person here that could to the new post rates chart?

I find it very hard to see the links given from CP, my eyesight is poor. I would love to have one of those charts that someone here used to make up so that we could copy it.My husband sends free booklets etc. to the US and Canada, and sometimes UK, w...

Do we know if the new postal increases start on Monday?

I forgot to ask my PM yesterday, I looked on the CP site and all they had of recent news was the losses report yesterday. I can't find anything aside from the forewarning of the letter rate changes back in Februrary, but then again I've maybe missed ...

Resolved! WWYD. A buyer purchased the same CD on both my ID's within seconds of each other.

I sent them an email to confirm that they wanted both of them and haven't heard back. Should I just send both out?

Signature option eBay Labels

Has anyone actually tested the signature required add on option using eBay Labels? With eBay's calculator tool the option to add is MIA. The only way would be to purchase and confirm what actually displays. Unsure if when you purchase you have to ask...

Connor bedard

I dont understand how Ebay lets Buyers getaway with increasing the bids of cards and not paying. It takes forever to get a answer from them, or even getting a negative feeback done for the buyer. Its outrages.

Buyer Didn't Receive Item

I shipped an item to buyer in the States and even though the tracking shows that it was delivered January 20th she didn't get it. I told her to check with her neighbours but other than that I don't know how to help her. She told me that she had an it...

update of ebay delisting my listings and making it hard to se;;

as of april the 30 they have delisted over half of my listings and now i have only 700 listings on which to sell this is down from 1986 listings only 28 days ago - i have had my store on vacation mode for 10 days to recover from some mediacal issues ...

How to purchase extra insurance?

I have combined shipping on several items and the total value is substantially beyond the 100.00 standard coverage. If I purchase a label through Ebay.ca(parcel is going to the US), all carriers, Fedex, UPS and Canada Post do not allow me to purchase...