Seller Central

Resolved! Un Real

I desparately need some advice from a more experienced sellers.A buyer opened a claim of non receipt approximately 30 days after I mailed an item. I spoke with them and believed them. I however explained to them it is a canada post issue not a me iss...

Is eBay the paradise of scammers?

That's a legitimate question to ask. I'm honestly and accurately describing my eBay experience here so it serves other peoples, knowing it will probably be hided or buried by the moderators. Here's what I think and please take my testimony also as a ...

Resolved! Promoted fees higher then what I set it for

I just analyzed my first promotion and I had it set at 5% for 2 weeks on all of my listings. I sold 52 promoted items. 18 of those were between 7%-10%. 4 of the 52 were over 10% each of fees being charged. The other 30 were at 6%. Is there something ...

Resolved! Buyer opens return/replacement request for damaged item and no pictures

I have been selling on eBay for over 20 years and am an above standard seller. I used to sell china so I package incredibally well, lots of packing and double boxed. I currently sell craft punches which are basically indestructable, but I still packa...

How do I create an additional invoice for shipping?

Hi, wondering how I can create an additional invoice for shipping? As far as ebay sees, the purchase is done so it's not giving me the option to send an invoice but the buyer paid less than half the shipping cost. Ive discussed it with the buyer and ...

New Social Page Message

Noticed today when I went to check recent feedback left a message pops up "New! Social Page for Store Sellers. Link social accounts and create custom posts for FaceBook, Instagram, Pinterest & Twitter" and there is a Try it Now link. This may be part...

For anyone that monitors their payouts closely to align with store fee charges

There may be some tinkering afoot with payouts. Just spotted this in my settings. Really not sure when the first Tuesday of the month became a Monday? Settings pageMain page:Routinely in the past my store fees come out sometime on the 3rd(Mid afterno...

Managed Payment payouts on Monday now?

i just noticed that my next MP payout is scheduled for Monday, April 3, instead of on Tuesday as would be normal. Has Ebay changed the payout day from Tuesday to Monday?

How does Ebay Refund work for Sellers Now?

Sold an item to a buyer for 9.99 bucks, buyer requested refund saying they bought the wrong item immediately and I gave them refund. But ended up having to pay an extra dollar out of my pocket, how the heck does this work. Have several items i'm sell...

EBay request to send invoice to buyer - is this something new?

I sold an item to an international buyer. I do sell worldwide but buyers in some countries must request a shipping price. I sent shipping cost, buyer purchased, noticed that no payment made yet, then saw in my Sellers Hub under Orders to send buyer a...

Resolved! Another Seller Defect - Need Advice

I am upset to no end, my 2nd defect in under a year. Ebay says I cancelled a sale because I was out of stock when I didn't. I fully refunded the customer after making the sale when the item did not arrive at it's destination. I tried to locate in the...

INR Case due to incorrect buyer address

Hi,I shipped a low value item ($8) within Canada, untracked. Buyer opened an INR after a month of not receiving the item. Upon further investigation the buyer had an incorrect shipping address on their profile. Buyer is requesting a refund even thoug...

Wrong dates sold on invoice

This keeps happening to me, I am getting incorrect wrong dates when the item is sold, got this one again today. Can I wait 2 years to mail it??Date sold:Apr 03, 2025Quantity sold:1

eBay Freebies

Just reported by US seller. Canadian sellers stick to close to your mailbox.... https://community.ebay.com/t5/Selling/Thanks-eBay-Got-Free-Shipping-supplies/td-p/33649171 C'mon...it could happen here too!!! See post 9!!! -Lotz

Resolved! Another Singapore INR, what am I doing wrong?

This year I finally sold items to Singapore but on the 2 times I've sent packages, customers filed an "Item Not Received".The first time I sent the product (a Blu-ray) off via international air (no tracking), I made sure the address existed via Googl...

Resolved! Partial refund for shipping

Hello there, I have a question on which reason to select when processing a partial refund to my buyer for shipment costs. I have a buyer who purchased an item and paid in the morning. The buyer then purchased and paid for another item in the evening....

Problem sending combined shipping invoice

A buyer has asked for a combined shipping invoice. I fill it all in with the combined amount and press send, but keep getting this message "Something went wrong. Please try again later." Anyone know what I can do?

Shipping to Puerto Rico

I have shipped several times to Puerto Rico in the past and was able to use Tracked Package USA with tracking. My understanding was Puerto Rico is a territory of the US (though not sure exactly what that means?!), but do know tracking still worked an...

using freight forwarding

I have an offer on two items,the customer is in south korea,he wants me to use a freight forwarder in the usa.is this a bad idea?canada post is way too expensive.

They've done it again.....another bad change

On the listing page for each item, they've moved the seller's name and feedback score from the top right to the middle of the page, right under the item title. Not a big deal but it does clutter up the listing a bit. The big problem is that now, ther...

Resolved! April 1/2023 FVF Fee Increase Of 0.35% Has Already Started

Am I missing something here? Did I miss a revised memo to the last seller update regarding the April 1st fee increase?Just asking because while preparing for the upcomming fee revision I noticed that it already has taken place and I have been charged...

Look what I found! Remember this payment method? It was the best!

Found these when cleaning out my desk. This is how we sellers used to get paid back when I started selling on eBay. Loved getting the cash and money orders, never had a single payment problem either. Exchange is not bad just now so I may as well take...

Does anyone hold the solution to this Ebay oversight?

Ever Happen to You???? Sending offer to buyers/watchers.Watcher accept your offer.Watcher live in a country you do not ship to.I am cancelling the order under "issue with shipping address"Watcher leave negative feedback...darn. "it is in the process ...

Forwarding company for Chinese buyers

I have a lot of buyers from China who use a forwarding company with an address in Portland Oregon. Never had a problem with it. From what I understand, once tracking shows it was delivered there, I am no longer responsible for them forwarding the ite...

Can't change the category for my listings?

I am selling silver bullion .999 coins on Ebay.com. Many listings aren't under paper money and coin category. Right now, I am trying to change them to bullion under paper money and coin. But this happened.Anyone know why? Thanks.

Canada Post RTS

Today I got a letter sent back to me which had discount postage on it (2 x $0.46) for the letter rate of $0.92. It had this sticker on it (see attached photo)So I asked the lady working the counter why my letter was sent back (she is newer) and she w...

Can't view past sales for item. TERRIBLE idea.

Hello. The ability to look at the sold history on an item disappeared for a few days several weeks ago, which I was very concerned about. However, what I had assumed was a glitch ended a few days later and I thought nothing of it until noticing it ag...

Fees for selling to US customers

Unable to choose Canada Post when shipping within Canada.

I had an item listed for auction on ebay.ca and ebay.com. It was sold to a Canadian address. Basically I am shipping from BC to Quebec. When I go to 'print shipping label' it requires me to sign up for a UPS account. Is that my only option if I want ...

2023 Canada Post Rate Chart for Letter-Sm Packet- Tracked Packet US - UK

Here is my new rate chart for 2023 as of March 19th - includes CP SFSB discount. Fuel charges changes monthly and this is unofficial but hopefully it is helpful as a guide.