Seller Central

Canada Post SFSB Changes - March 20th

I got an email from Canada Post a few minutes ago talking about some changes to the SFSB program (which apparently came into effect yesterday). It appears that Level 1 users get a (very) slight bump in discount for Xpresspost and some international d...

Resolved! Help: Buyer getting Seller does not ship to your location error

Buyer in California is getting the "Seller does ship to your location" error on this item https://www.ebay.ca/itm/325651238580 when I have USA Tracked Packet Shipping slected.I remeber something about mesurement, weight and type of shipment numbers c...

Selling Similar

I cannot seem to use "sell similar" because I am in Canada and if the similar item listed is in USA the currency appears as American. I list through ebay.ca. Is there a way around this?

eBay's Authenticity Guarantee for trading cards in Canada

I've keep saying it a lot recently that i felt it seems obvious that eBay.ca is pushing the trading cards market since they acquired the TCGplayer selling platform. Here come the authenticity guarantee! Every raw card over $250 will be authenticated ...

How can you tell if a "Best Offer" came from a Promoted Listing?

I've been burned a couple of times accepting a best offer that I didn't know came from a promoted listing, because it doesn't say so in the offer details. Is there a way to find this out before accepting an offer? I like to know all of my expenses as...

Category map changes

Hello devon@ebay Could you please address? This was from the May 9th Q & A but there was no follow up attached.@mandicrafts -Lotz As a heads up there were additional posts where you were tagged from the April Q& A that were tagged but there were no r...

shipping rates

-I am in Canada and am listing on .com. I cannot find the box for standard I'nternational shipping to show a rate for Canada. Right now, my listing shows, may not ship to Canada even though I am in Canada. Any help would be appreciated, thanks

Tracking number not entering

I am entering the tracking numbers but they do not stay entered. I get the following message.Unknown error occurred while updating tracking. Please try again.Is anynoe else having this issue or is it just me?

Sales are slow, sucks to add "We canceled a sale for your security" to the pile

At 4:07 AM made a sale (small item $12.99 US) at 4:33 AM got this message. Buyer had zero feedback, new id created likely for the sale. The bot email message is the generic one, my assumption is that something got flagged via the payment method, or t...

Case disapear from seller's hub

Is there any way to see open cases easily? I did read a story a few weeks ago where a seller basically forgot to accept return, only answered with message, and lost his case. I see why now. It was on my overview, i only answered to the case by a mess...

Does americans scam more than canadians?

Received a INR case today for a letterpost shipment. Once again for me it's an american. Fun fact i never have INR cases on cheap orders, they are always the $30-60 range orders. It's obvious to me that it's false claims. This is funny how the $10 or...

Resolved! Would someone please tell me where to find how to refund a buyer?

Would someone please tell me where to find how to refund a buyer? Buyer purchased several items without asking for combined shipping.

A feedback for a cancelled transaction

A new bug? A buyer asked to cancel a transaction (chose "buyer asked to cancel"), so there was no payment, and the transaction was cancelled. Yet, I was surprised seeing a feedback from this buyer. The feedback was a positive one, but why it's possib...

Ebay Canada Problem with issuing invoices

Starting last night i am having a problem sending out invoices to new purchases.i am getting 2 types of errors when i try: The first is the red banner with:Something went wrong. Please try again later. The second says:You have not specified shipping ...

observation of sales since promo listing's taken away again word of caution

well since the 20th of last month my promo listings have been taken away again due to one refund i had to do -- now iam back at 2.51% bad boy rating so no promo listing allowed most of refunds i had are from last year june july and august so i guess ...

Want to sell and be paid in US funds....possible?

Hello, I am a longtime ebay seller (since 1996 and 1999) on 2 US based accounts. With the new rules and ebay not knowing how to implement a system which only should require a W-BEN to be paid as a non-resident, I am now forced to open a new account b...

FAQ's for Canada Post Expedited Lite for Collectibles

Hi everyone! With our recnect annoucment of Canada Post Expedidted Lite for Collectibles there have been some questions that have been brought up here throughout Community. The Shipping team has put together a FAQ list to share with eveyone here: FAQ...

Coming soon to eBay Canada and a theatre near you

Pictures followed by video..........down the road soon to be an option for buyers leaving feedback 130 posts and countinghttps://community.ebay.com/t5/Selling/Anyone-else-notice-Coming-Soon-Pictures-included-with-feedback/td-p/33713095 https://commun...

Resolved! Shipping to US when you need more than $100 insurance

I recently tried to list an item of jewelry that would be in the $300 value range so wanted to have the option of more than $100 insurance on the package. The only option for US shipping (with Canada Post) appears to be surface, airmail & tracked, no...

Negative Feedback with Incorrect Information- Chances of Removal?

I sold some face Cream which has an expiry date in 2024 (confirmed with manufacturer) - the batch code reads 2205 (shown in the listing photo) - which, upon receipt, the buyer interpreted as an expiry date May 2022, because they didn't think it smell...

INR Abuse and Exploiting of Ebay's TOS

In regards to a recent Item Not Received Return Request and how I attempted to bring certain concerns to Customer Support at Ebay. I sold an Item -- a video game (loose disc Nintendo Gamecube game). Item was sold and shipping method was Canada Post -...

International seller, need your help guys!

Hello everyone, I just sold my first item on Ebay.com as a seller from Pakistan and now I have to ship the item. I just have no idea how to go about things.. when I go to my profile to BUY the label this is the message I am seeing: ''Your ship from a...

Resolved! SHIPSURANCE BEST ADVERTISING

Hi all, We had here several conversations about 3rd party insurance. I was always against, and preferred the famous "jar insurance" (yes, I must admit, I did some expceptions, because sometimes I sell really very expensive items, so to just "sleep be...

Account Restriction for Verification

My Account has been restricted for over 2 weeks now. According to my ebay messages they indicated that once I send over the information it should take 3 days for them to confirm. Like I said it has been over 2 weeks. I called an agent and they confir...

Canada Post online customs form sender autolookup seems to be broken today

When I put in my address, autolookup shows it but when I pick it it changes it to some address a couple 100 KMs away. I put in my neighbours and it picked a different address a couple 100 kms away. The PO had to over-ride the address (even though I m...

No sales for 3 weeks..

I have close to 300 buy it now listings and have not had a sale in three weeks...I check similar stores and they consistently make sales...I've lowered my prices, offered free shipping, spoke to ebay about it and still nothing.I'm really starting to ...

Time away auctions and store shipping settings

I am looking to go to the summer cabin and will be running auctions of smaller items and cards that can travel safely. I am able to meet my committment of 2 day shipping and handling times for the auctions that I plan to run. My store will be on time...

Ebay Features for eBay Canada

What other features would you like to have access to on eBay Canada? A few that come to my mind below. CouponsReduced shipping fees like dot com sellers have with EIS. With no International selling fee.More/similar payment optionsFully functional cal...

Why is expedited pkg cheaper on Snap Ship than eBay labels? Thought eBay had bigger discount

Expedited parcel going within province 40 x 30 x 7 cm, weight 285 grams is 13.59 Cdn on eBay but only 12.07 on CP Snap Ship. I thought we got a larger discount now on eBay? Can anyone explain or have I misunderstood about the seller discounts? I only...

Ebay Cancelled a Sale Because Of An issue With The Buyer’s Account

I had a sale on (Friday May 5) for a piece of jewelry. The buyer has 8 positive feedbacks in the past month. They used a forwarding address in Portland Oregon. I have sent to that area many times before, so thought nothing of it. The buyer paid right...