Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Need customer email in order for canada Post to find package

I have a package that is going around in circles in Ohio which is being forwarded to a different address and then send back only to have the process start over gain. This is a regular customer who has successfully recieved packages from me both befor...

No action from eBay

Buyer gave feedback reading "Item did not arrive". In fact, tracking shows "Item delivered on Mar 26". I asked the Buyer about his false feedback. He replied: "I left the feedback before the Item arrived (within the required delivery time). But now I...

What to do next...

Hey,Relatively new seller here. A customer received an item that was damaged. I reported it to the post office and they refunded me the total value. My question is... Do I offer the buyer to return the item and refund him (less a percentage?) Who pay...

Drop and drag

Anybody else having trouble to drag and drop their photos when listing an item. When I click on the photo to drag a larger photo appears and wants me to edit. Any help would be apperciatedThanks

Ebay scamming me final value fee on the taxes they stole

I sold an item for 175 and they scammed an extra 25$ from the buyers and they are taking final value fee on the tax they stole then charging me tax on top of that. talk about double jeopardy and just ripping people off!!

Canada Post Lable purchase system down

Canada Post Lable purchase system down noticed it from last night MAY 1 9PM eastern time.Still down thus cant print any Canada Post postage lables.So we just wait and hope they get it running have a few light expidite packages to send and hope it don...

Item Description missing

Can you please look at "Al Green - Lay It Down (CD 2008 Blue Note EMI) Near MINT" The item description seems to say "we looked everywhere" . Is this just a bug for this one. Maybe I should amend the listing.

Ebay charging taxes on taxes with sellers.

I been with ebay since the first year. This account for 23 years. I just know my seller fee gets taxed. But then ebay taxes the total with the other taxes added.Ex: item price $100Shipping $20Sales tax $4.40Total $104.40Then use that total for final ...

Getting this error when setting up a campaign: This listing cannot be added to your campaign

Error Message:This listing cannot be added to your campaignThis listing is processing. Listings in recently edited campaigns may take up to 15 minutes to appear or disappear.It has been like this since Monday, I tried to wait for an hour and nothing ...

How do sellers manage cheaper shipping on low cost items?

Hello to everyone in the community or reading this thread. I am curious to know how sellers manage to give a cheap shipping cost to buyers on low cost items below $10.00. I would like to provide better options to my customers but the shipping cost is...

DESCRIPTION MISSING IN LISTINGS

@devon@ebayHave noticed over the past couple of days, that when I go to view my listings I often get this(screenshot):I expect it to be just another of eBay's glitches but if this is happening to other sellers as indicated from discussions on the .CO...

Items sold as lot and shipping to the US with Fedex. Is there a potential problem with customs?

I sold some scrapbooking punches as a lot to a US customer. They are going Fedex International 2 day shipping which I am happy about. Now I am wondering if because I sold them a lot grouping of items, and that they are declared as a lot grouping of i...

Resolved! Is there some kind person here that could to the new post rates chart?

I find it very hard to see the links given from CP, my eyesight is poor. I would love to have one of those charts that someone here used to make up so that we could copy it.My husband sends free booklets etc. to the US and Canada, and sometimes UK, w...

Do we know if the new postal increases start on Monday?

I forgot to ask my PM yesterday, I looked on the CP site and all they had of recent news was the losses report yesterday. I can't find anything aside from the forewarning of the letter rate changes back in Februrary, but then again I've maybe missed ...

Resolved! WWYD. A buyer purchased the same CD on both my ID's within seconds of each other.

I sent them an email to confirm that they wanted both of them and haven't heard back. Should I just send both out?

Signature option eBay Labels

Has anyone actually tested the signature required add on option using eBay Labels? With eBay's calculator tool the option to add is MIA. The only way would be to purchase and confirm what actually displays. Unsure if when you purchase you have to ask...

Connor bedard

I dont understand how Ebay lets Buyers getaway with increasing the bids of cards and not paying. It takes forever to get a answer from them, or even getting a negative feeback done for the buyer. Its outrages.

Buyer Didn't Receive Item

I shipped an item to buyer in the States and even though the tracking shows that it was delivered January 20th she didn't get it. I told her to check with her neighbours but other than that I don't know how to help her. She told me that she had an it...

update of ebay delisting my listings and making it hard to se;;

as of april the 30 they have delisted over half of my listings and now i have only 700 listings on which to sell this is down from 1986 listings only 28 days ago - i have had my store on vacation mode for 10 days to recover from some mediacal issues ...

How to purchase extra insurance?

I have combined shipping on several items and the total value is substantially beyond the 100.00 standard coverage. If I purchase a label through Ebay.ca(parcel is going to the US), all carriers, Fedex, UPS and Canada Post do not allow me to purchase...

Do you send offers to your watchers?

Do you send offers to your watchers? How has it been for you? I used to send them and had some success but since I now promote my listings, I haven't. So they find my listings and 31 are watching (I am sure for a # of reasons) and for what ever reaso...

Flat rate shipping to internationnal

Recently a guy from japan selected Canada Post Tracked Packet - USA . I click on print label and I have to use internationnal shipping to ship to him. I use flat rate. I talked to a ebay customer service and they said that if u have 1 option in inter...

Charging Sales taxes - Greed

I just sold something used at less than 40% than the original price. Yeah for me. I was shocked to see the charges after the sale and there is a confusion with the Canadian Tax Law. It state theat If the item is sell at a lower price than the origina...

eBay Labels - Item Lost in Transit

I had my first one of these today (item lost in transit by the USPS, Tracked Packet USA). I'm making this post in part because eBay has never told us how we're supposed to handle this, so I'm prodding devon@ebay to get us an official answer. I've ref...

Scam sites eBay doesn't shut down

Hello eBay, I would like to know why you guys allow systemic fraud on your platform and have for years. You got to know by now that these people out of India especially are selling fake items and are making up fake certificates of authenticityI spent...

Resolved! how do I find a buyer's feedback if I know his eBay ID only

Hi Guys, I am attempting to find a buyer's feedbacks and all I know about the buyer is his eBay ID and that he did the old 'didn't receive' item trick and asked and received a refund from seller (not me). Anybody? Harv

Shippo rate fail

Hi. I'm trying Shippo for the first time—to ship to the US. On the order page, it always says "Rates Unavailable". Anyone have any ideas? thx!

Linking Ebay account to Facebook page

Hi, im trying to link my ebay store account to a facebook page i created for it, but everytime i try it never logs me unto facebook, and just displays a blank page. using other web browsers do not seem to help, nor did trying to do it from my phone. ...

EBay printed 2 labels - cancelled one but both tracking nos. show as shipped in Hub

Today I tried to print a label, got an error message, when I was able to print one label eBay showed two different tracking nos. against my item. I was able to request a cancel for one label. How do I get rid of the second tracking no. that shows aga...

Relisting discounts

Hello. I just started selling again after about a 7 year break and I have a question about relisting after buyitnow expires. Aside from having to change all my listings to offer returns, which I understand I will have to do, is there a way to automat...