Prices for shipping changing from when I buy label to when it's charged

[princessjainascloset]

For a few weeks now I've been noticing that the Ebay shipping label fees, when they get posted to my payment account, seem higher than the cost I remember paying when I bought the label. I started keeping screenshots. On Feb. 5, I shipped a figure to the US with Fedex, through Ebay, and it charged me $18.68. I took two screenshots.  I've checked every day to see when that would be posted, and it was today, February 11, and the charge is $24.37.  I suspect this is happening on more shipments and if it's happening to me, it could be happening to others. I'm waiting for Ebay to call me and will ask them about it, but posting in the meantime so others can start checking the amounts charged for shipments and whether or not that matches what's actually coming through. 

[isamu.kun]

I'm using Canada Post Expedited Parcel.

My boxes are 10' x 4' x 4' , which I round up to 26cm x 11cm x 11cm at label creation, and weight is usually 275-300g, with some being closer to 600g.

The first item I noticed this on the buyer had paid $15.18 for the above dimensions and 570g weight. A week later I got charged $18.26 for the shipping label. If I go back to that order right now and try to generate new labels with the same dimensions and weight it says it'll cost $ $15.31.

[jtg204]

If you enter 26x20x11 cm instead, does it match the higher charge?

[isamu.kun]

Nope, it's the exact same charge (see attached).

[jtg204]

26x20x11, you have 26x10x11 there.

[jtg204]

Yup,  checked and this *cough* scam *cough* between Canada Post and ebay is still active. 

To test I ordered a 26x11x11cm label and actual label generated is bumped up to 26x20x11cm as suspected. 

 That's what Canada Post likely charged you for later.  Might be small difference now with fuel charge changes since you ordered though. 

ebay will display the dimensions you entered for the label details, but the dimensions for the label are larger, and it makes a difference at this size.

.

[isamu.kun]

Ah shoot, thanks for catching that typo!

Yep, I'm seeing exactly what you are. when changing it to 26x20x11 the estimated label price is $18.41, which is close to what I ended up actually paying for the label.

So what's the solution to this? Given that the labels are being bumped up to the minimum this feels like the system working as designed (if under the minimum it makes sense you get charged the minimum), but then why are the labels offering me and buyers a shipping price that's for an item smaller than the minimum? In an ideal world eBay updates it so the correct shipping cost is given, based on the minimum dimensions.

Honestly, it feels like until this is fixed I might be better off when getting a label trying to fudge my package weights to be lower and ship expedited lite, because in the past when I didn't realize some of my items were slightly over the 200g limit and I'd get double charged to make up the difference the total price per package would be closer to the 15$ estimate expedited parcel currently gives rather than the 18$ it's actually charging. 

Either that or just use a flat shipping rate. As long as I have dimensions and weight for my listings that doesn't affect my EIS eligibility does it?

[snuggletumbletoys]

I've called them 3 seperate times in the last few months with overcharges on at least 30-40 items and they record the each one say they will forward them to whoever they forward them to and then nothing. my running total of overcharges is around $71 and that's not counting the currently ones from a few days ago. The worst were 3 going to the hub that were overcharged $8.26 each. I also suggest that every one call and keep calling until it gets resolved, if it gets resolved. 

[jtg204]

My solution was to get labels with Shippo (linked to ebay account) instead. Same rate if not better, but not as convienient to buy.  They generate labels with the right dimensions, or did the few times I've used it on my small boxes since noticed this issue.  It seems to be a ebay with Canada Post thing.  Shippo is not immune to the regular unexplained over charges, but I haven't experienced those yet.

[lotzofuniquegoodies]

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@an_709184 wrote:

It's unrelated to weight and dimension. It's an overcharge, not your regular surcharge. People are saying that a promotion ended in August, and eBay hasn't updated its shipping cost formula. I did test the shipping cost a few days ago with the same address from a previous package, and the price is now higher (closer to what it should've been), so I'm thinking that the issue has been solved, although no mention of it anywhere from eBay themselves. I've had many Expedited labels come back 3-4$ more, zero refunds.

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@an_709184 

@jtg204 

@isamu.kun 

I recently had an expedited where the measurements printed out differently than the inputted measurements. (Confirmed with the 2nd unit available.) The label charge at time of printing matched the listing details to the location. In confirming with the actual measurements the discrepancy was approx. 4.00 more. I followed up with CP and they have opened a ticket under the eBay account number and my name.

As a side while speaking to the agent, I confirmed where the measurements entered are actually more than the physical measurements you "should" in theory/practice get a credit if the billable charges "should" be less. From personal experience I have only ever seen upcharges. Never credits for overcharges. CP is aware of the fact that any modified charges should be forwarded to sender with an explanation for the discrepancy. 

[isamu.kun]

@jtg204 

Makes sense to me, will give it a try and see what happens! It actually looks like I used to use them for labels forever ago through eBay, but the link to my ebay got disconnected back in 2024. Next order I get I'll see what happens when making a label through them.

Hope eBay can actually get this sorted out, if only for convenience sake!

[flipistics]

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@isamu.kun wrote:

@jtg204 

Makes sense to me, will give it a try and see what happens! It actually looks like I used to use them for labels forever ago through eBay, but the link to my ebay got disconnected back in 2024. Next order I get I'll see what happens when making a label through them.

Hope eBay can actually get this sorted out, if only for convenience sake!

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You can also try EasyShip (they have a free tier for limited volume per month). You may find UPS from Click Ship to be even cheaper though (and they offer free pickups!).