Problem sending combined shipping invoice
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03-26-2023 08:04 PM
A buyer has asked for a combined shipping invoice. I fill it all in with the combined amount and press send, but keep getting this message "Something went wrong. Please try again later." Anyone know what I can do?
Re: Problem sending combined shipping invoice
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03-26-2023 08:12 PM
Are you ticking the box to send a copy to yourself?
I ask because there have been times when that error message appears but the invoice has actually been sent (confirmed because the copy is received).
On the other hand, it's been a real glitch fest in the past 5 days or so.

"What else could I do? I had no trade so I became a peddler" - Lazarus Greenberg 1915
- answering Trolls is voluntary, my policy is not to participate.
Re: Problem sending combined shipping invoice
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03-26-2023 08:14 PM
Yes I did click that box but I have had no message that it has been sent. I have sent a message to the buyer and explained. Such a pain!! I hardly ever get the invoice request, and now that I do, it won't work.
Re: Problem sending combined shipping invoice
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03-26-2023 08:48 PM
Well she paid, so she must have received it, many times! Glad I had explained the problem to her, she might have thought I was desperate to get paid!
Re: Problem sending combined shipping invoice
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03-26-2023 09:39 PM
And of course:
Re: Problem sending combined shipping invoice
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03-27-2023 06:10 AM
Didn't work. I have decided that it is just that even though I have clicked on the link to have the message sent to me, it doesn't work, but it still goes to the buyer.
Re: Problem sending combined shipping invoice
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03-27-2023 05:16 PM
@triber wrote:Didn't work. I have decided that it is just that even though I have clicked on the link to have the message sent to me, it doesn't work, but it still goes to the buyer.
I have a feeling the error message you see is actually an error loading the normal page after you click Send rather than an error that the invoice has not been sent.....Just a guess!

"What else could I do? I had no trade so I became a peddler" - Lazarus Greenberg 1915
- answering Trolls is voluntary, my policy is not to participate.
Re: Problem sending combined shipping invoice
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03-27-2023 10:38 PM
I think you may be correct, in future I will just send it and wait if I don't get a notification.

