eBay

momcqueen · ‎04-10-2016

This first appeared on ecommerce a few days ago and I've been thinking about it since. Has anyone here seen evidence of this on their travels around ebay? I have not. I do, however, wonder at the point of it. Why make feedback searchable if the buyer essentially would be looking for product reviews when ebay is looking for Product Reviews as a thing unto itself?

http://www.ecommercebytes.com/C/blog/blog.pl?/pl/2016/4/1460082037.html

Thu Apr 7 2016 22:20:37

Do You Think eBay Feedback Should Be Searchable?By: Ina Steiner

Sponsored Link

eBay appears to be in the advanced stages of testing a new feature that allows users to search seller feedback. Reports are coming in to EcommerceBytes and on the eBay boards where users have seen the new tab in the feedback section.

You can read more about how it works and see a screenshot in this Newsflash article.

and http://www.ecommercebytes.com/cab/abn/y16/m04/i08/s01

eBay to Make Seller Feedback SearchableBy Ina Steiner
EcommerceBytes.com
April 08, 2016

eBay is preparing to make a major change to its feedback feature - some users are seeing a new tab that allows them to search sellers' feedback.

A few users spotted the new feature as far back as March 28, but more sellers noticed it on Thursday, April 7th, though it's not available to all users.

For those who see the new feature, clicking on the "Search Seller Feedback" tab brings up a search box labeled "Search with a keyword or item title." From reports we've seen, the feature doesn't allow users to search comments, just the title of listings for which feedback has been left.

For example, searching "necklace" using the new Search Seller Feedback feature brings back results in which the word necklace appears in the listing title; but if a buyer had left a comment, "nice necklace," it wouldn't bring back the feedback comment unless the word necklace was also in the listing title.

hlmacdon · ‎04-10-2016

I've not seen this feature as of yet but I'm sure many have as ebay doesn't understand the concept of testing new features in a sandbox and just releases new code on the fly. I agree it is completely pointless for the most part if feedback is not meant to be used for product reviews. Are we really getting to the point where ebay thinks a buyer wants to see how a seller performed when selling item A versus B-Z? What's next a comparison feature where the buyer can select up to 5 queries to see how a seller performed when selling items A,B,C,D, and E?

The only potential application of any relevance I can think of is searching the feedback of fraudulent sellers who will use a sea of low cost trinkets to build up feedback then use that to give buyers confidence when they list a specific desirable niche of items at below market prices to scam buyers. Often the negative or neutral feedback in the early days of the scam for those items gets buried in the sea of trinket feedback, but then again I'm sure anyone can do a ctrl+f.

As a seller it is disheartening to constantly see dev resources being applied to useless features while critical bugs such as the "sorry we're having problems with this store" that actually effect bottom line revenue remain unfixed after months. How about a feature that actually makes a sellers job easier for a change? How about fixing all the bugs that plague the half baked mobile client?

momcqueen · ‎04-10-2016

@hlmacdon wrote:

As a seller it is disheartening to constantly see dev resources being applied to useless features while critical bugs such as the "sorry we're having problems with this store" that actually effect bottom line revenue remain unfixed after months. How about a feature that actually makes a sellers job easier for a change? How about fixing all the bugs that plague the half baked mobile client?

I have to agree with you wholeheartedly there. It's like the Development Team goes looking to make trouble instead of fixing what's already busted from the most recent 'improvements'. A fully functional cart on Ebay.com and ebay.co.uk, for example, would be greatly appreciated. The existence of Promotions Manager on ebay.ca would be greatly appreciated. Product Reviews? Searchable Feedback? Who cares about those?!

sylviebee · ‎04-10-2016

There have been many times when I've wanted to see FB for specific items.

All have involved sellers from China.

Those prices are often too good to be true but coupled with that is too much FB to easily match FB with item.

I'd find that function very helpful.

hlmacdon · ‎04-10-2016

@mjwl2006 wrote:
I have to agree with you wholeheartedly there. It's like the Development Team goes looking to make trouble instead of fixing what's already busted from the most recent 'improvements'. A fully functional cart on Ebay.com and ebay.co.uk, for example, would be greatly appreciated. The existence of Promotions Manager on ebay.ca would be greatly appreciated. Product Reviews? Searchable Feedback? Who cares about those?!

Add to that a system to send a buyer a "quote" to a buyer interested in multiple items. More than half my time answering/helping customers is for mobile shoppers who need assistance with multi-item purchases. Ebay is looking at the wrong end of the problem, focusing on how to convert casual buyers rather than how to maximize customers who want to and are ready to spend but money but are encountering difficulties due to the poor setup of eBay's shopping experience. Abandonment is a bigger issue than comparison shopping at this point IMHO.