User to User Help

phone head set

a friend ask me for a head set that will plug into reg phone for home I dont know if thats RJ9 jack phone cord needed can sellers please help that sell them thanks he wants to plug into were receiver is. Thanks

Low offers

is sellers allowed to refuse low offers if my price is 75 they offer 50$ am I allowed to except it I want to make sure I am covered for frees on here ?

office 365

Hello if some one sells office 365 from 2018 or 2019 will they still work for 2020 0r 2021 thanks?

email content

Previously before the managed payments from eBay i received payment notification emails from Paypal, i could highlight the buyers name and address, right click and select copy among other options as in the screen shot and paste them into my label mak...

Glitch in payment

I have an unusual problem, I was attempting to purchase a set of headphones with a mic. When I clicked on to pay for the purchase, I got a red box saying it can't go through.Problem is I tried four (4) times, got the same message, so I stopped, and m...

eBay Gift Card Scam

I think my wife got caught up in a scam just 3 hours ago or so, and we've been trying to reach Ebay via phone call, social media platform, and email, but no reply yet. Appreciate if someone can help out on the best way to reach out to eBay or the bes...

how do i rate a seller

How do I give a seller an excellent review on ebay?

Different amount payed on my bank account compared to the bill

When I buy a product on eBay, I pay the price for the product as well as the shipping. It also happens that I have customs fees because I live in Canada. But when I look at my bank account , I notice eBay withdrawing a little more money than I agreed...

I am located in the USA but my account says Canada. How do I change it to USA?

Somehow, my account is listed as Canadian, but I am in the USA. How do I correct this? Thanks for your help.

Custom fees

Does any one know if there is fees from Customs I was told if items are over 20.00 then yes but not sure on ebay policy:

Led head lights 4- side 9005 9006

I looking for a refund from a seller. Buy this on Oct 13 2019 there is a warrenty of 5 years i am looking for a refund or a replacement.PS the seller dont want to replace the burn light he want me to paid 7 us dollars. I try to deal with the seller i...

Seller is asking for more money via paypal for shipping fees, also I used paybright to pay.

I purchased some items via paybright for Christmas yesterday, and now I have a seller asking for more money for shipping and for me to send it through PayPal. I don't know what to do here and feel very frustrated because I feel like I'm being scammed...

Resolved! Speedpak tracking in Canada

Apologies if this isn't the right place to ask or if it's been asked before, but I was wondering if anyone in Canada had experience with ordering from China using Speedpak. The tracking is kinda... weird, in that, ever since my package landed in Cana...

Resolved! Refund

Hello! My customer has paid me through Paypal and wants her parcel this coming week. I am from Regina and she is in Pennsylvania. There is no way in the current circumstances the parcel would arrive in time. How do I go about issuing a refund? I have...

price gouging!!

Why is Ebay allowing a person to have a bid go as high as $2415.00 US for 4 cans of Lysol Disinfectant Spray that normally sell for about $25.00??? Is this not PRICE GOUGING???? When will they remove this ad??????????????

Getting it Right

I ordered an exhaust from a Seller in Vancouver, Canada to be Shipped to Nova Scotia, Canada.After ordering the item, I see that the "Free Shipping" is using UPS.Since I figure UPS will Not Ship to a P.O. Box, I had contacted the Seller and asked - i...

Attaching a photo to a message

Not sure if this is the right location for this however... I can't get photos to upload to a message. Have tried numerous times. Worse, I can't find how to communicate the problem to Ebay . I use a mac with Catalina OS and the file is a regular JPEG....

shipping change

I am in Canada but live close to Niagara Falls, NY. I usually use a parcel service in Niagara Falls to receive my purchases. I bought something in the spring and at the time the border was closed for 30 days and the seller agreed to hold shipping unt...

How to pay a seller after transaction refunded?

I bought an item from a seller using credit card. The item was thought lost and seller gave me a refund. Item finally appear in the mail (worse for wear but intact). I want to pay the money back to the seller but use PayPal instead of credit card. Is...

Security lock box

Okay I see a lot of boxes here that U can set sec codes to it if u for get the code how do U access the stuff thanks ?

Alberta Based Seller Charges PST?

So, I just won an item from a seller based in Alberta (I am in Saskatchewan), and being a former Albertan, I'm aware that AB charges only GST on sales. The final item price (CND) was $140.00 + $21.62 (shipping) + $17.78 (tax) = $179.40. By my math, G...

Dispute case in progress

Hi, hope someone can help. I never received an item even after expecting date so i opened a dispute case. I requested for a refund but seller offered another option (re sent). Since I need the item, i said yes resend it and provide tracking #. Then h...

Return request

How do i close a return request?

Thumbnails and images are not loading on any listings

Images are loading ok on my eBay android app, but not on my desktop computer. No problems seeing images on other sites, the problem is with eBay only.

Parcel not updating on location

No update since june 11

Resolved! Shipping Time from Australia to Canada?

Hi there. Does anyone here know how long roughly it is taking for items shipped from Australia to reach Canada? I ordered a book from an Australian seller here on eBay on April 15, and it was shipped the next day. I keep checking the tracker to see w...

Need advice ASAP please on Buyer request for refund after buyer done some work on the guitar

Hello there, we are new seller on Ebay and so far has been having good experiences and we always made sure our items are as described and arrived satisfying for buyers. We really need ASAP advice on the issue that we get from our buyer who just got t...

Automatic Feedback

I want to turn off automatic feedback for my buyers. The link in Ebay help does not work and just goes to a page that says "It's not you... It's us" and the page does not link to undo the automatic feedback. Any ideas or how I can contact someone on ...

can't sign in

Can't login. Can't reset password. When is this going to be fixed?/

Delays in responses from ebay?

Hello...anyone experiencing long delays in replies from ebay on messages? The robo/auto message said 24-48 hours and I have waited for over 96 hours now. Please help!