I was wondering if I can improve my email or copy some of your emails that you send to your customers. So if everyone can post his best negative feedback buster email, so that we benefit!
I will start with mine, which works 50% of times I think.
Hello ______,
I see that the item name you received was damaged by the shipping, I am sorry for that _first name. You may not know this, but the negative feedback you left is extremely damaging to my business which I depend on.
I will send you a replacement today, no problem. I hope that it will reach you safely this time.
Your satisfaction is of prime importance to me.
If there is anything else I can do, please let me know _first name. I hope that you will change your mind, and decide to remove the negative feedback.
Regards,
What do you think? English is not my native language! I am sure many of you can do better.
Let's see...
