eBay

sportsfan100_1999 · ‎02-25-2015

I've never had a problem buying items with global shipping before, but the tracking on this item has been all over the place. First it said that the receiver must pay duties or taxes due on the package, even though I paid fees under the GSP. Then it appeared that the package arrived in Canada and now it says that it is being shipped to the US Shipping Center. Within 10 minutes the package departed Mississauga, arrived in Concord and then went on route to the US Shipping Center. It makes no sense.

Enroute to US Shipping Center

Feb-25-15, 06:50 AM, CONCORD, ON

In Transit-ARRIVAL SCAN

Feb-25-15, 06:45 AM, CONCORD, ON

In Transit-DEPARTURE SCAN

Feb-25-15, 06:40 AM, MISSISSAUGA, ON

In Transit-IMPORT SCAN

Feb-25-15, 05:21 AM, MISSISSAUGA, ON

In transit - Exception-YOUR PACKAGE IS AT THE CLEARING AGENCY AWAITING FINAL RELEASE. / RECEIVER'S CUSTOMS BROKER HAS BEEN ASSIGNED. THE SHIPMENT IS NOW RELEASED TO MOVE IN TRANSIT

Feb-25-15, 02:37 AM

In Transit-DEPARTURE SCAN

Feb-25-15, 02:25 AM, BUFFALO, NY

In Transit-ARRIVAL SCAN

Feb-25-15, 02:01 AM, BUFFALO, NY

In Transit-DEPARTURE SCAN

Feb-24-15, 16:23 PM, LOUISVILLE, KY

In Transit-DEPARTURE SCAN

Feb-24-15, 15:58 PM, LOUISVILLE, KY

In Transit-ARRIVAL SCAN

Feb-24-15, 13:21 PM, LOUISVILLE, KY

In transit - Exception-THE RECEIVER MUST PAY THE DUTIES OR TAXES DUE ON THE PACKAGE.

Feb-24-15, 13:13 PM, TORONTO, ON

In Transit-DEPARTURE SCAN

Feb-24-15, 03:57 AM, GREENSBORO, NC

In transit - Exception-THE PACKAGE IS AWAITING CLEARING AGENCY REVIEW. / THE PACKAGE IS AT THE CLEARING AGENCY AWAITING FINAL RELEASE.

Feb-24-15, 01:52 AM

In transit - Exception-YOUR PACKAGE IS AT THE CLEARING AGENCY AWAITING FINAL RELEASE.

Feb-23-15, 23:53 PM

In Transit-ARRIVAL SCAN

Feb-23-15, 21:40 PM, GREENSBORO, NC

In Transit-DEPARTURE SCAN

Feb-23-15, 20:39 PM, DURHAM, NC

In Transit-ORIGIN SCAN

Feb-23-15, 18:41 PM, DURHAM, NC

pierrelebel · ‎02-25-2015

The routing does not make any sense.

I suggest you check with the seller. Is it possible that he mailed the parcel to you directly instead of sending it to the eBay distribution centre, as instructed?

momcqueen · ‎02-25-2015

I concur with the assessment above. I'm wondering if there was a colossal error commit in the completing the paperwork that means this must be returned to its point of origin in the States. Or that it is, perhaps, a banned item. Is that possible? If it were me, my first step would be to contact the seller and then, secondly, to call Canada Post. It's normally the job of the sender, as opposed to the recipient, to contact the postal service but Canada Post might be able to translate some of the jargon on your tracking. It doesn't always mean exactly what it says but only someone on the inside can tell. Good luck.

sportsfan100_1999 · ‎02-25-2015

It's not a banned item. It's a photograph.

sportsfan100_1999 · ‎02-25-2015

What would I tell Canada Post? I don't really have a tracking number, just the GSP tracking number.

momcqueen · ‎02-25-2015

Hmmm. A photograph. Assuming it was not a photo of some naughty bits, that should be fine. Was it an item of high value? Autographed? Maybe there was inconsistency between its price and value that caught the attention of the Customs Agents at the border? I read somewhere official (I think it was Canada Post) that employees of CCRA are allowed to re-assess the value of something being imported if they think its value is declared to be too low. This is the sort of thing that might get it shipped back for clarification. I really do think someone who works for the Canada Post toll-free line could translate some of the information found on tracking.

momcqueen · ‎02-25-2015

Read them what you have on the screen. Wait. It is Canada Post, right? Not a courier.... your seller didn't ship it outside the GSP after you paid for it that way, right?

sportsfan100_1999 · ‎02-25-2015

I found the issue. The seller or GSP didn't include my suite number in my address. It's also not Canada Post that has my package but another service and I have import charges of almost $100. I'm thinking this means that the seller shipped it directly to me. What do I have to do to get my refund from PB? I paid 101.26 in fees already at the time of purchase. The good news is that it is straightened out and I should get it tomorrow or Friday.

sportsfan100_1999 · ‎02-25-2015

It very well could have been reassessed. It is an autographed photo that I thought I got a really good deal on.

momcqueen · ‎02-25-2015

I found the issue. The seller or GSP didn't include my suite number in my address. It's also not Canada Post that has my package but another service and I have import charges of almost $100. I'm thinking this means that the seller shipped it directly to me. What do I have to do to get my refund from PB? I paid 101.26 in fees already at the time of purchase. The good news is that it is straightened out and I should get it tomorrow or Friday.

Good gravy, I'm thinking the seller circumvented the GSP entirely and you have a bit of a mess on your hands. Here's what I would do if I were you. When the item arrives tomorrow, pay the duty. Get your receipt. Open it up and make sure it's, like, okay and everything, and THEN you get on the phone to ebay pronto to get this ironed out. Don't go to Pitney Bowes, they can't help you yet. This is going to be some kind of convoluted refund because you already paid the import fees but the seller may have messed something up.

If Customs reassessed it, there will be documentation inside to indicate that.

sportsfan100_1999 · ‎02-25-2015

Seller confirmed that he sent it directly to me.

sportsfan100_1999 · ‎02-25-2015

What phone number should I use to call Ebay?

pierrelebel · ‎02-26-2015

Start here: http://ocsnext.ebay.ca/ocs/home?

maggiebvintage2010 · ‎02-26-2015

Yes, CCRA can and do re-assess. That does not, however, lead to an item being sent back to the sender. The additional charges are simply due from the purchaser.

pjcdn2005 · ‎02-26-2015

I would think that it is unlikely they would reassess a gsp package as it enters Canada with other items and there is a bulk declaration. At least that's the way I understand it to work.

afantiques · ‎02-26-2015

It seems it was not sent by GSP.

To get a refund of the GSP charges you will need to call ebay customer service and ask the rep to refer you to a GSP specialist. They should take your number and promise you a call back which should be within 24 hours. You then explain the item was paid by GSP but not sent that way. Frontline ebay reps cannot usefully help you and will probably give you useless or wrong advice if they attempt to do so. You must go for the GSP specialist route.

(a scan of the packaging would be interesting. It is possible the back and forth movement was due to lack of a cusatoms from by the sender.)

maggiebvintage2010 · ‎02-26-2015

pj - Sorry - not quite sure what you're saying here.

momcqueen · ‎02-26-2015

It is good advice to ask to speak to someone at eBay Customer Service with specific expertise in the Global Shipping Program. Hopefully, this can be ironed out quickly. (My darkest fear is that eBay will request the buyer return it to the seller with tracking in order to gain his refund on the import fee not utilized. And then start the transaction over again from the beginning. In my very limited experience with the Global Shipping Program as a buyer in the early days, I found it to be very inflexible when it came to fixing any of the inevitable problems that arose. Then he would also have to gain a refund on his import fees from the other delivering agent/broker. Making it a whole lot of trouble for him to address a mistake that was never his in the making. But this is my fear only. I'm not saying it will happen this way for certain.)

pjcdn2005 · ‎02-27-2015

@maggiebvintage2010 wrote:
pj - Sorry - not quite sure what you're saying here.

Sorry,I was trying to say that the OP's package would have crossed the border with other packages that had been sent from the gsp center in Kentucky to a processing center in Canada. This is a guess but I think that just one manifest would accompany the group of packages which would list the total value of the goods as well as the amount that was paid for duty and taxes. It wouldn't be broken down for each individual item or for each buyer's package. Instead it would be broken down into categories based on the HS code. So there could be costume jewelery going to 5 different buyers in Canada but the manifest would only show the total value for all costume jewelry along with taxes and duty info.

I don't believe that there is any type of customs information on the individual packages.

I hope that explanation makes more sense. 🙂 But as I said, I'm just guessing that it works something like that.

pjcdn2005 · ‎02-27-2015

I think that your 'fears' are unfounded. In other similar cases the buyer has been refunded the import fees that they paid to ebay/PB. They will probably even be refunded the international shipping fees.