lately I found that items I bid successfully never seem to arrive.
From China?
Two reasons.
- The honest seller is using a cheap slow delivery system. This has always meant parcels have taken months rather than weeks to arrive. With the fentanyl crisis (google it) and the UPU kerfuffle (google it- great cure for insomnia), Canada Post and other Western postal departments have put a very low priority on delivering Chinese shipments. The honest seller suffers.
- The DIShonest seller never sent anything. He relies on some buyers forgetting they ordered the cheap item, some being baffled about how to complain, some being temporarily satisfied with a promise of a replacement which is never sent either, and a few being fobbed off with a full prompt refund.
Your sellers could fall into either camp. A lot of feedback about prompt refunds or poor delivery indicates many unhappy buyers, who do not know how to open a Dispute.
feedback block is already taken off 60 days after purchased.
Feedback has no effect on the seller's account or ability to list and sell. It is public relations only and completely voluntary.
You can Dispute the transaction for 30 days after the last estimated date for arrival that eBay gives you. This may be longer or shorter than 60 days.
If you miss the eBay deadline, you can Dispute the transaction for 180 days from payment.
Disputes are monitored. EBay will even step in and make refunds itself when the seller is obdurate. Then they go after the seller for their money.
When a seller loses a Dispute, she gets a Defect. Buyers can't see those, they are private, but those Defects are what leads eBay to shut down really awful or crooked sellers.
