I had opened a cancel transaction case.

leaberni
Community Member

The buyer denied It but still no response or payment. Cant seem to open any kind of case on this item at all now and would like to relist. New seller only can list 10 per month and lost 1 in December for nonpayment and looks like I wont get this resolved in time to relist this in January

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I had opened a cancel transaction case.

I don't usually open a mutual cancellation unless the buyer has asked for the sale to be cancelled. If you had opened up the cancellation as an unpaid item rather than as a mutual , the buyer would have had to pay within 4 days. If they didn't pay you could close the case,get your fees back, relist and the buyer would have an unpaid item strike. Someone once said that you can now open a mutual cancellation and then open an unpaid item case but that wasn't the case in the past so I don't know if you would still be able to open an unpaid item case.

 

It looks as if the auction ended Jan 6 or 7th so I really doubt that the buyer has any intention of paying. If you can't open another claim and want to give the buyer once more chance, you could write them a polite note letting them know that you will be relisting the item on such and such a date (a day or two) unless they let you know they still want it by making payment before that date.

 

Or, you can take a chance and just relist it on the assumption that they don't want it. Without a cancellation, you will have to phone ebay to get a credit on your final value fees.

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I had opened a cancel transaction case.

I agree with 'pj', and would go even further to say that as a seller you really shouldn't ever request a cancellation -- you will just be creating an upset buyer who will still be able to leave FB/DSRs on the transaction.  Let buyers ask you first (which usually means they're happy to get out of the transaction and you'll have no issues to deal with).

 

However in your particular case, if you still had the item available but the buyer wasn't paying within a reasonable time, then the best course would have been to open an Unpaid Item Case in the first place.  Likely the reason you can't do that now (or at least not immediately after requesting a cancellation) is because, if you think about it, the two requests are contradictory -- you wanted to cancel the transaction, but now you'd be telling eBay you want to be paid after all. 

 

If you were trying to cancel the transaction for reasons other than a damaged or otherwise unavailable item, then I'd suggest, rather than attempting to relist the item (which you may find you're prevented from doing anyway because the buyer has refused to cancel), wait about 4 days and see if you're able to process the Unpaid Item Dispute.  My guess is that the buyer's cancellation might have had the effect of "re-starting" the transaction, and perhaps eBay gives buyers a few days to make payment (as if it were a new transaction), blocking sellers' ability to file an immediate UIC.

 

The problem is that you haven't got a lot of time to deal with this if the item sold around Jan. 6th.  You could try to phone eBay customer service and explain the situation (emphasize the date the buyer purchased, that he/she has never paid and that you made a mistake in asking for a cancellation).  They may permit you to file an Unpaid Item Case. 

 

If you think about it, there shouldn't normally be any reason for a seller to request a cancellation if the buyer isn't asking for it.  In my view, in the rare instance where a buyer has purchased an item (but not yet paid) and the seller finds she/he can't go through with the transaction for a truly valid reason (for example if the item is suddenly damaged), then the seller is in the dilemma of not being able to produce what was promised. 

 

What do regular stores do in this situation?  They give you a rain check, they give you a consolation discount coupon, or they send you a free item of similar value -- and you might agree to forget about the original transaction.  In any event, they usually apologize and offer some sort of compensation.  Something to consider.

 

I was once in a similar situation when a purchaser bought a sewing pattern that was actually out of stock (I had shown the wrong quantity in my listing).  I apologized profusely and promised to send her that pattern once it was reprinted, completely free of charge, which I did.  Six months later, the buyer returned to make other purchases. 

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I had opened a cancel transaction case.

Id endure the call center and call ebay to ask for the fvf refund on an $80+ item.  use the "request call back" to avoid being on hold. 

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I had opened a cancel transaction case.


@toby**bleep**zu wrote:

Id endure the call center and call ebay to ask for the fvf refund on an $80+ item.  use the "request call back" to avoid being on hold. 


But strictly speaking the transaction is still an open one (unpaid, but cancellation refused by buyer). 

 

The OP would do well to mention to Customer Service (yes, I know, an oxymoron) that the transaction needs to be closed somehow -- apparently in some situations eBay will unilaterally cancel a transaction, and this may be one of them.

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I had opened a cancel transaction case.

I agree with 'pj', and would go even further to say that as a seller you really shouldn't ever request a cancellation -- you will just be creating an upset buyer who will still be able to leave FB/DSRs on the transaction.  Let buyers ask you first (which usually means they're happy to get out of the transaction and you'll have no issues to deal with).

 

I basically agree, except that I don't think you really want to deal with a slow payer who will not release you from the transaction. So I would never consider notifiying someone this difficult that she has another chance to mess me about.

 

I'd be putting her on my Blocked Bidder LIst, to prevent future run-ins.

 

Of course, I am a nasty grouchy old lady.

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I had opened a cancel transaction case.

No, I agree with you, I would not give an extremely dilatory buyer an "out" by offering a cancellation, nor a second chance (by attempting to relist the item).  I don't think in any event that eBay will permit relisting of an item for which the transaction has not been concluded -- either by payment or cancellation. 

 

As I mentioned earlier, the OP would have been wiser to simply open an Unpaid Item Case after a reasonable period of non-payment.  I think it may just have been lack of experience as a new seller, but she'll know what to do the next time this occurs. 

 

I just hope for the OP's sake that eBay will help her out of this impasse.

Message 7 of 8
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I had opened a cancel transaction case.

I don't think in any event that eBay will permit relisting of an item for which the transaction has not been concluded -- either by payment or cancellation.

 

 

An item can be relisted at any time.

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