I never received the item from the seller, I send him many messages, and he told me to wait, >45days

[alaalanwang]

I order 2 batteries form seller, never received them. And the seller keep telling me to wait it's some custom issues.

And now it's been 45 days, how should I open a case?

or it's too late now?

Alan

[nudibranch4569]

he strung you along,never wait ,file a claim b4 45 days.

[femmefan1946]

You have 45 days to the minute to start your claim. After that....

Go to the credit card you really used to pay (Paypal is just the mediator) and phone the 1-800 customer service number. Ask about a chargeback. Cards have longer deadlines than PP/eBay. The clerk will need dates, transaction number and values, so have them handy for her to process the refund.

Here's today's lesson. Never allow a seller to send you a replacement. It is less likely to arrive than the original shipment, which probably was never shipped either.