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Hello everyone,
Welcome to the last weekly session of March! As usual I'll leave this thread open until tomorrow and come respond to you as time permits.
Open issues:
- Odd missing gallery picture in search results
- Errors when uploading more than one tracking number at a time (repeated, erroneous numbers saved)
Updates:
- Last week's issue with Revise - resolved
- Safari browser SYI exhibiting erratic behaviour when trying to select text in description - Resolved, if you see this issue again please update to the latest version of Safari.
- Wrong tax rates applied to PayPal labels - PayPal and Pitney Bowes are working on this
- Missing Tracked Packet destinations - PayPal and Pitney Bowes are working on this
- Sold items going into Unsold container - Team is investigating using live example provided
- Combined shipping offers not shown to international buyers - under investigation with shipping team
@pierrelebel wrote:
Good morning.
Did you guys enjoy the Easter break?
Hi Pierre,
I appreciated the time off, especially after so much time spent on the discussion boards last week. 🙂 I sincerely hope many Canadian sellers were also able to enjoy the long weekend.
How was your Easter?
@mjwl2006 wrote:
raphael@ebay.com wrote:
Hello everyone,
Welcome to the last weekly session of March! As usual I'll leave this thread open until tomorrow and come respond to you as time permits.
Open issues:
- Odd missing gallery picture in search results
- Errors when uploading more than one tracking number at a time (repeated, erroneous numbers saved)
Updates:
- Last week's issue with Revise - resolved
- Safari browser SYI exhibiting erratic behaviour when trying to select text in description - Resolved, if you see this issue again please update to the latest version of Safari.
- Wrong tax rates applied to PayPal labels - PayPal and Pitney Bowes are working on this
- Missing Tracked Packet destinations - PayPal and Pitney Bowes are working on this
- Sold items going into Unsold container - Team is investigating using live example provided
- Combined shipping offers not shown to international buyers - under investigation with shipping team
Good morning.
I am using the latest version of Safari and this is still happening for me, the erratic jump-to-end-of page when attempting to highlight text. It is exceptionally difficult to create any new listings this way. Or revise existing ones.
Hi Maureen,
Can you check the version of Safari you are running? If it isn't 9.1 please update it. This is how the issue got fixed for me.
Side note, there's an easy work around for this. Instead of selecting text by click-and-drag, you can place the cursor at the beginning of the section of text you want to select, hold the Shift key and click at the end of the section to be selected. The page only jumps if you click and drag, it doesn't when you select text that way.
@merritt-motorcycle-salvage wrote:
When is the shopping cart on eBay.com going to be upgraded?
Thanks
Hi merritt-motorcycle-salvage,
We still don't have commitment from the Shopping Cart team to schedule the upgrade work required for the US shopping cart to accept items that weren't listed on eBay.com.
@mjwl2006 wrote:
Oh, here's something else: the estimated delivery dates for all items purchased last week and one the weekend forgot to take into account two stat holidays over easter. Good Friday and Easter Monday. Canada Post moves the mail on neither of those days. Buyers and Sellers are being shortchanged on their delivery estimates as a result. How is ebay going to protect us from unfair defects as a result of this oversight and error that is not of our doing?
As I stated a few sessions ago, only the national stat holidays are counted. Hence, Good Friday is counted as a holiday but not Easter Monday since that one is optional per province.
With that said, if you have specific examples I can look at to determine whether the EDD coverage was adequate, please send them to me.
raphael@ebay.com wrote:
@x..e wrote:Hello all. How are you doing?
Hi w..e, I'm well, how are you?
I am fine, thanks.
Alex
"How was your Easter?"
Pretty quiet around here. We had seen the kids and grandkids the previous week.
So I had time to answer a few questions on several threads regarding the recently announced change of policy making eBay.ca a single currency site like all other eBay sites. It kept me busy for several hours each day.
On a personal note, I was and am still amazed at the misinformation out there among Canadian sellers. So many do not understand how sites, currency, store, listings, tax (es) etc... all fit together.
Also surprising is the amount of personal negative feelings expressed against eBay-Canada, its management and staff as if you guys are busy finding ways to ruin their lives and businesses. Many take this business decision very personally.
So many posters (sellers) miss or refuse to listen to the obvious: the more sales sellers have, the more revenues (and profit) for eBay. It is to the advantage of eBay to see sellers succeed.
Finally there is a huge credibility gap by so many towards eBay's statement that listing and selling in Canadian dollars will benefit most of them. So many think and really believe they have better results listing/selling in US$. There is no convincing them otherwise.
.... and life does go in.
