New buyer hit the wrong key and wants to back out, What should I do now?

[exclusiveicon]

A 0-feeback buyer used the buy-it-now and ended my auction. I got this email from him right after, says "I am truly sorry, I have never used ebay before and hit the wrong key. I do not want to buy this item. I apologize for any inconvenience."

Obviously he must've hit the wrong key twice in order to use the Buy-it-now. I'm not sure if I should wait 7 days to file the Unpaid Item Dispute, or should I contact the buyer and work something out? I'm not sure how I should respond to his email?

Any advice will be greatly appreciated. Thanks!

[futuretech_liquidations]

I would have the buyer file a MUTUAL AGREEMENT TO CANCEL TRANSACTION request with eBay and once you receive it accept it and move on - add user to your block list obviously.

Since it is a new user it is hard to tell if they are being honest or most likely it is a case of buyer remorse.

Eitherway, try to avoid the negative and focus on getting a positive if you can.

Good Luck,

TIM @ FTL

[cgcgraded]

Very good advice from Tim. Forget trying to work it out.
Andrew

[recped]

I would have the buyer file a MUTUAL AGREEMENT TO CANCEL TRANSACTION

Only a SELLER can file for this.
"What else could I do? I had no trade so I became a peddler" - Lazarus Greenberg 1915
- answering Trolls is voluntary, my policy is not to participate.

[futuretech_liquidations]

Yes, recped is correct - sorry for the error.

[cgcgraded]

Tim. I read it as you meant it but not how you wrote it! :^O

Andrew

[recped]

Yes, recped is correct - sorry for the error.

No problem, I really only corrected for lurkers.
"What else could I do? I had no trade so I became a peddler" - Lazarus Greenberg 1915
- answering Trolls is voluntary, my policy is not to participate.