eBay

kikyo4 · ‎12-13-2013

My buyer failed to pick up their package in France and appartmently the item is being return to sender. Now they want a refund because they claim they won't have it in time for Christmas.

Am I going to be charged the return fee and what should I do if the item doesn't come back?

mr.elmwood · ‎12-14-2013

I have had parcels come back:

- I owed and paid return postage to CP

- It said I owed but they did not collect

- No charge

It could take months to come back.

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recped · ‎12-14-2013

Same experience as Mr. E

If tracking is showing it's being returned to sender you will get it back just keep in mind that "months" is as accurate as it gets, I've only had a few packages come back to me over the years, anywhere from 2 - 10 months, international returns are sent via the lowest priority surface method available. Unfortunately if Canada Post wants to collect return postage it won't reflect the fact that it took months.

"What else could I do? I had no trade so I became a peddler" - Lazarus Greenberg 1915
- answering Trolls is voluntary, my policy is not to participate.

femmefan1946 · ‎12-15-2013

Was the item marked as Undeliverable?

Are you sure that it is on its way back to you?

One possibility: I would refund the selling price only. Some might even charge restocking of 10-15% which might cover the return postage.

Another: I would try not to refund until the parcel was back in my hands. If the bidder opens a INR dispute, you should be able to show that it was only not delivered because the buyer did not pick it up.

But if PP decides against you, refund before they do. You don't need the black mark.

And accept that you will probably get negative feedback, no matter what you do.