Partial post copied from the .com Powersellers Board
In talking to our Pay Pal rep today, I found that Pay Pal has stepped up to the plate to allow sellers an interstitial page between the buyer asking to start a dispute and committing to opening a dispute. I am sure some of you already know this and I wish we would have known this some time ago.
To get to the settings, once in Pay Pal click on Profile, then my selling tools(Selling preferences on .ca) and scroll down to Customer Service Message. Click edit and type what you want. The only time this information is seen is when the buyer requests to open a dispute. According to our Pay Pal Rep, sellers that are using this function have seen a dramatic drop in international disputes and disputes in general.
Here is what the page states when you get there:
By personalizing a customer service message, you let buyers know that their satisfaction is important to you. Buyers will see this message before they open a dispute in the Resolution Center.
You may wish to provide your customer service number, summarize your return policy, or include a note about how you handle customer service inquiries.
For example, "Your satisfaction is our top priority. If you have a problem with a transaction, just let us know and we will work with you to resolve the issue. You can open a dispute or call us at 1-402-935-2050. We will make every effort to respond to all customer service inquirie
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