PayPal issues. When is a REFUND NOT a REFUND?

[lina-mallows]

Recently we purchased an item form a seller- and immediately PAID with PayPal.

On March 26th we PAID US$157.57/C$165.90 to the SELLER

The SELLER claims that they damaged the item while attempting to pack it.
So, on March 27th the SELLER PAID US though PayPal (NOT by way of a REFUND) C$157.57 NET C$152.70

THEREFORE- we sustained a real loss of C$13.20 in FEES + currency EXCHANGE because SELLER DOES NOT understand REFUND FUNCTION!

HERE's the FUN part- the seller was notified immediately that I was unconcerned about any perceived damage- and that I wanted the item!
I wrote THREE times telling them this.
NO REPLY FROM THE SELLER ARRIVED.

So- I filed a COMPLAINT with PayPal for NON-DELIVERY- as I had only received a PARTIAL REFUND (by way of a payment)- and had not received the item.

NOW- the SELLER is disputing the PAYMENT SENT (NOT A FULL REFUND)- sent without an address- and allegedly- if the copy is to believed "Payments without a shipping address are not covered by PayPal's seller protection policies and programs. Learn More"

HOWEVER- the transaction is now flagged with this note:
"A claim has been filed against this transaction. Respond to PayPal's request for information. "

As the access, after many attempts to provide information, has failed.
I have written to CONTACT PAYPAL, and filed a FRAUD COMPLAINT with eBay.

I say FRAUD- as what seller wouldn't want to sell a 'damaged' item to a willing buyer AT FULL PRICE! I WON, I PAID, AND I STILL WANT THE ITEM!
The SELLER- if they still has- will not comment on this fact.

Has any seller, when buying an item ever have to deal with this type of issue?

[coxengines]

And what, please, is the difference between a seller and a buyer account (besides the obvious). Setting up an account is always the same procedure and eBay does not know, initially, whether you will be buying and/or selling.

Xena

[lina-mallows]

NEW eBay registrants are RESTRICTED from certain activities- until a number of criteria are met- or time has passed.
You can't just show up, sign up, and start selling by filling out a form with just your name, address, and e-mail.
To sell in certain categories, like BUY IT NOW- or at certain DOLLAR levels- additional information must be provided and confirmed.

So yes- I do believe that there are difference between an eBay SELLER account- and a BUYER account.

We simply opted to do the extra paperwork immediately- which permits the ability to sell most things, in most categories form the beginning.

[coxengines]

Hm, Lina, must be for very new accounts then.

I tried this with a couple on my low mileage/low time (under 10 FB) accounts. The one with a CC on file let me list right away, and so did the one without a CC on file.

I was able to list a laptop and a cell phone, even as BIN on both accounts. Only when I tried to open a store, did the system prompt me for a CC # on the account that has none linked. Of course, I did not let the listings stand as I don't have those items for sale.

Where are you getting these requirements from? A link I could follow?

Xena

[lina-mallows]

xenalook - you may find some information here, regarding "Seller Activity Limits, Blocked Listings and Account Restrictions"

http://pages.ebay.com/help/tp/seller-activity-limits.html

PLEASE NOTE the words "SELLER Activity Limits"

Some of the more relevant items in these limits:

"Request for additional verification
Sellers may be required to provide additional verification in cases such as listing items on a site other than their site of registration or when they are listing items that are reportedly favored by counterfeiters. The type of verification methods will vary. However, in many cases, sellers are required to become PayPal Verified."

(PARENTHETICALLY- this involves having a Credit Card(s)- AND Bank Account(s).)

"eBay may require a seller to be registered for a period of time in order to sell certain types of items or volume of items. This is especially true in efforts to help limit the listing of items that are reportedly favored by counterfeiters.
For certain types of items that are reportedly favored by counterfeiters, sellers might not be able to list using one-day or three-day auctions."

So- simply based on the above criteria- I stand by my assertion that SELLER accounts, and BUYER accounts are not the same thing; as DIFFERENT REQUIREMENTS can, and do exist, as clearly laid out in these 'restrictions'.

If you are already PAYPAL VERIFIED when you opened up another eBay ID- this factor may have been easily overlooked.

No matter how easy signing up for eBay ID may appear. There are some checks, and balances in place to protect the integrity of the marketplace.

[coxengines]

Fair enough!

I guess the whole thing revolves around the "MAY" and that is why I have never run into this.

And, yes, I have always linked my PP account, which has been fully verified, etc.

I guess the gist of my comments was that, when initially registering an ID on eBay, the system does not know and does not differentiate between your intentions of you becoming a seller or not.

The procedure and the info required is always the same. However, as you have pointed out, there may, on occasion, be further requirements, based on individual circumstances.

We are both on the same page now, right?:-)

Xena

[lina-mallows]

xenalook- YES! We are on the same page.
eBay doesn't know at the moment you register whether you want to BUY or SELL.
However- the moment you are a NEW user- without a PayPal account- OR not verified/confirmed- and try to list an item in a THREE Day auction- or list a LAP TOP computer- you will quickly be asked to ADD additional information in order to sell.

So that's why I don't consider all eBay accounts as equal.

We just took the time and added the additional info at the beginning- so everything would be ready at a moments notice.

[recped]

So that's why I don't consider all eBay accounts as equal.

Why should they be equal?

[lina-mallows]

recped- As for your selective posting of "- answering Trolls is voluntary, my policy is not to participate. "
Then why simply choose NOT TO PARTICIPATE ?!?