06-14-2012 02:31 PM
I purchased a small perfume bottle (travel size, 0.16oz). When I received the item last night, I noticed it is clearly marked on the box 'Free Sample, Not for Resale'. However, when I look at the item listing, the box pictured does not say anything about 'Not for Resale'.
Has this happened to anyone else before? I am a little irked. Thanks for the feedback all!
06-14-2012 03:10 PM
If you check all the pictures, one of them shows the side of the box that say it's not for resale.
It appears you got exactly what was shown.
This is the prohibited item policy. Not-for-resale items are not mentioned nor are they eluded to.
http://pages.ebay.ca/help/policies/items-ov.html
06-14-2012 03:29 PM
You are actually quite fortunate to have received it at all, as perfume is forbidden in the post as an "unmailable" substance. Being flammable, it falls into the category of "hazardous goods", and had it been spotted along the way you would not have received it at all nor would you have any recourse. Here is Canada Post's official word about this, - have a look at Section 6.1 Class 3:
http://www.canadapost.ca/tools/pg/manual/PGnonmail-e.asp#1387800
06-15-2012 09:06 AM
There are two basic reasons that products are marked Not For Resale.
Particularly in foodstuffs, single servings may be marked because the packets do not carry complete nutritional information as required by Health Canada.Nothing actually wrong with the item.
With Free Samples, the manufacturer may have supplied them free to a retailer as a promotion. They don't want them resold because it cuts into their profits. This is a manufacturer's policy and not a law. And again, nothing actually wrong with the item.
Your perfume sample falls into the second category. Since the size is as advertised and the pictures showed the NFR note, you have no quarrel with the seller or with eBay.
The perfume manufacturer may have an arguement with the seller, or with the seller's supplier, but that is their problem.