The buyer can't pay for the item because the shipping fee wont calculate. What do I do?

[7riggerman]

I had an item up for auction, but had the shipping for calculated shipping. My buyer is trying to pay for this item, but it will not let her follow through with the payment because the shipping charge is not calculated. I don't know how to fix this so she can pay for her item. I listed the item as $16.00, and that's how the auction ended. I am trying to add on the $2.00 shipping charge, but I'm not sure how. I tried the Send Invoice, but it wont let me add $2.00 as a shipping price. Help! I dont know what to do so she can pay for this item so I can get it out to her! Thank you. 

[femmefan1946]

EBay doesn't like it , but you could just send her a Paypal invoice, off eBay, with the correct shipping charge. Be sure to indicate that this is an eBay item and give the transaction number on the invoice. Then mark it paid and shipped on your eBay pages, since it won't transfer automatically.

If you get an invoice number when you print your PP shipping label (if you do) give that number to the customer as reassurance. The invoice number is not otherwise useful for lettermail, light packet and small packet services.

Then go through your listing, by hitting Sell Similar and look for the problem. You don't have to complete the listing, this is just a learning exercise.

Is the problem that you do not have a specific price for that specific country? For example, although I sell worldwide, I get requests for shipping costs from Mexico, which I do not check off the Custom Destinations, and from countries like New Zealand, which have no checkoff available.