eBay

modlily · ‎01-14-2015

I'm located in Canada and my buyer is in the us, I don't understand why it says free shipping when I listed shipping fees to be paid by buyer and depending on location? Now I'll be out money but I don't want to cancel order n risk getting negative feedback since I have none yet, to ensure not making the same mistake again...what went wrong???

mg152 · ‎01-14-2015

I wish I knew. When I post an item for free shipping in the US, it comes up free for Canada. I'm in the US, I can't ship to Canada free. I get where you're coming from. Maybe an experienced seller can help you and in turn help all of us with this problem.
I have a shipping charge direct to Canada (not GSP) but it comes up as free.
Another eBay glitch?

RIP Jann & Charlie Keller. You followed each other to heaven too soon. We miss you both!

Be nice to other people! You don’t know what’s going on in their life.

reallynicestamps · ‎01-14-2015

Take your time.

Look at what your listing actually says in the Shipping and Handling section.

Is there a shipping amount listed for shipping to the USA? You will need a zipcode to see it. I usually use 90210.

If there is your US customer will be billed with it and you are not required to ship until he pays, shipping and all. EBay will have automatically billed him with that amount

You got an email about the sale from eBay right? What does it say?

If there was no shipping specified for the USA in the Shipping and Handling section, then your customer doesn't have to pay one.

Take a deep breath. Let it out slowly.

You have two choices, but you need to act quickly.

You can decide it's a learning experience and when your customer pays, ship. You are allowed to sob quietly while you do this.

Or.

There is a new thing, which I don't really approve of, that allows either the buyer or the seller to Cancel the transaction without discussion with the other party. The one who gets the cancellation will be annoyed/furious. But it is allowed.

If you think the cost of shipping will be too much for you to bear, then use the fast cancel option. Its over on the right side of the Sold Items chart with Send Invoice and Leave Feedback.

I just noticed this yesterday while printing out an invoice.

I have no idea whether the buyer will be able to leave feedback or not.

Personally, I would encourage you to suck it up and ship on payment. But I have enough experience to know that what I lose on the coconuts I will eventually make up on the roundabouts.

For the future-- each time you list something, open the new listing (it doesn't show up for a few hours, so this is safe) and read it carefully. Then Revise the parts you messed up. And we all mess up.

It is, as mentioned, a learning experience.

I hate those.

Come a day there won't be room for naughty men like us to slip about at all. This job goes south, there well may not be another. So here is us, on the raggedy edge.-- Captain Malcolm Reynolds

reallynicestamps · ‎01-14-2015

Yeah. I looked at your shipping. Lots of problems.

The makeup has no s&h at all. It's unlikely that anyone will bid with a new seller without that. So get out the tape measure and digital scale and put in the dimensions.

It's not big, but it is bulky. It won't go LetterMail. Use Calculated Shipping.

And metric. Canada Post went metric in 1974 and any other numbers will be inaccurate. Metric is under the blue Other Options button.

The pop bottles.

Well, I'd be switching the shipping price with the asking price. Did you believe eBay when they told you to open your auction at 99 cents?

They are wrong.

Make the opening price one you would be content with. If that's a dollar a bottle, fine. If you think you can get $10 a bottle, that's fine too.

Hey, right now, you have 50 Free Auctions to fool around with without paying eBay any fees.

And seriously, DON"T give the buyer a choice of shipping methods. Figure out how you will ship them, packing is more than half the job with breakables, weigh and measure, and choose a service. Fast or slow, tracked or not, but don't give the buyer a choice. This is your choice only.

If he asks for a faster service and is willing to pay for it, that's fine. But don't make it a choice. You will regret it.

modlily · ‎01-15-2015

Oh my goodness!! Thank you all so much for your needed advice!!! As a buyer I was aware of the canceling of transaction so I have sent the buyer a message explaining my faux pa and asking for cancelation or if they are possibly interested in paying shipping? I am still confused as to the problems with any of my items BC I measured and weighed everything and input that along with checking shipping varys depending on location, I can't count how many times I checked. Most of my listings are tester items I found laying around the house, but I was wondering why it was free to list! Lol I had no idea I have 50 free. And yes I believed eBay about starting at .99! Haha it also says to use us currency to attract buyers, is this nessesary? My gosh! I have so much to learn! At least now I know where to go, BC ebay doesn't seem much help in finding answers when u have a problem, its the people!! Thank you

pocomocomputing · ‎01-15-2015

You should start a new eBay id for selling and not use this id. I looked at the feedback left (127 in past 6 months) you have given and the frequent number of negatives (11, many recent in the past month) and neutrals (8, past 6 months) is not normal for a buyer. You appear to be a problem buyer which I would infer to mean you will be a problem seller in the future.

No offense intended but your buying history would scare me off from buying from you. Buyers who are cautious in checking out their seller before buying (something you do not seem to do) would not buy from you. Previous reputation as a buyer or a seller is important.

The buying history definitely scares me as a seller because it means a 9% chance of getting a negative from you and a 6% chance of a neutral or a 15% chance of an issue with you. Way too high.

Again, no offense intended just a strong reality check about using this eBay id.

pjcdn2005 · ‎01-15-2015

@mg152 wrote:
I wish I knew. When I post an item for free shipping in the US, it comes up free for Canada. I'm in the US, I can't ship to Canada free. I get where you're coming from. Maybe an experienced seller can help you and in turn help all of us with this problem.
I have a shipping charge direct to Canada (not GSP) but it comes up as free.
Another eBay glitch?

I don't see any items with free shipping to Canada. Some of your shipping seems a bit expensive actually. For example, you charge $10 U.S. to ship a shoulder patch. Isn't online shipping for that with tracking about $7 and less than $3 without tracking?

femmefan1946 · ‎01-16-2015

it also says to use us currency to attract buyers, is this nessesary?

Only if you plan to sell in the USA or overseas.

All the world understands the US dollar and Americans understand nothing else.

modlily · ‎01-22-2015

Thank you all for the input!! I think I will start a new account to sell, I have bought many items for the Christmas holidays very inexpensive from china and alot were not worth the few dollars I paid, or I never recieved them at all that is why there is so much negative buyer feedback from me.

As for my shipping on ...a shoulder pad?? I am not selling anything like that you must be looking at a different seller???

I have learned so much in the past few months on selling ebay and I have recently discovered Amazon seems to be the place for me!

The FBA program is amazing and the process of buying and selling is right up my alley! It seems ebay will be my use for only certain items but with the new fee takin off shipping when sellers charge shipping fee for what it is! Sounds like a rip of to me! If I'm going to be paying out of the for fees then let Amazon take them, ebay's fading out. I don't know anyone personally other than myself who has ever bought or thought of buying off ebay but everyone I know buys Amazon.

Good Luck sellers and thanks for alll the input!!