What next? Seller tells me he can't refund because case is open.

[bigbearsbye]

Purchased item Sept. 14. I never received it so I contacted the seller to request a refund Oct.26. Seller never responded so I escalated to a claim Oct.31.

Paypal says the claim is being reviewed. Today, Nov. 10 I get a message from the seller saying that he's been trying to refund me but cannot because of the case being open and is awaiting my response. I responded to the seller saying that once I see a refund in my paypal account, I would be happy to close the claim. I'm not sure what to do, thanks.

[karl*katz · Accepted solution]

Wait for paypal to force a refund.

If you close the case you won't be able to open another one.

[heidilynn0_3 · Accepted solution]

As *katz's says ..do not close the claim. Lets seller of the hook and you would never see a refund.

PayPal auto closes the claim once they issue a refund.

[femmefan1946 · Accepted solution]

The seller should invest in some asbestos jeans. The ones he's wearing are on fire.