From a dictionary:
"neutral - not causing or reflecting a change in something" How funny is that! buyer will leave "negative" thinking he leaves a "neutral". I have a story to tell you: some people just think, Ebay big bosses are smart and doing that to save a dying company. A few years ago Ebay started in Poland. They did so many errors at the beginning, that in Poland people say "start like Ebay" to describe an idiotic and unsuccessful start of an enterprise. Today, Polish Ebay is dying slowly - look at this statistic and compare Allegro and Ebay -
http://aukcjostat.pl/ Will our Ebay finish so shortly, too?